Review from Jacqueline V (Daughter of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience

My mother was moved to Polebrook in January 2023 after a rather extended stay in Hospital. My sister and I had to find a home with nursing care and, after a somewhat diligent and extensive search, we settled on Polebrook. What a marvellous choice we made. Although Mum took a while to settle into her

new home, the staff were nothing but kind and caring, from the Manager down, even the ancillary staff were fantastic. How lucky were we with our choice! To all of them, as a team, our family are grateful for Polebrook’s amazing kindness and humanity. Thank you all.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for your amazing review, we are so happy that your Mother has settled into life at Polebrook and you are happy with the care and service given by our dedicated team.
We will pass on your lovely comments, it is always a big boost when they can see their work is really appreciated.

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Review from Peter G (Son of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident now for approximately 18 months. The staff are excellent and make up for any issues with the building showing some signs of its age. I am fully relaxed in regard to the care my mum is receiving.

Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you so much for your review. I will pass on your comments to all our team. It is good for them to know that all their hard work is recognised and appreciated.

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Review from J R (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience

We were very pleased with the care and support staff and management gave my father during his stay at Polebrook. They always were happy to answer any questions or concerns we might have had and addressed them. I would certainly recommend Polebrook Care Home. Thank you again.

Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you so much for your recent review. We will pass on your lovely comments to all our dedicated team. It is good for them to know that all their hard work is appreciated. Thank you, Paige (Head Office Administrator).

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Review from Jacqui C (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience

Since Mum became a resident in June she has settled in well and is getting to know other residents. The staff are all so kind and I love seeing the way they interact with her. Knowing she is safe and in such good hands means everything to me and talking to visitors of other residents they all feel the

same.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you so much for your recent review. We are so pleased that Mum has settled in at Polebrook and is happy here.
We will pass on your lovely comments to all our dedicated team.
It is good for them to know that all their hard work is appreciated.
Thank you
Pamela

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Review from Carolyn L (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience

Polebrook Care Home has been amazing in caring for my father since he moved there in January 2023. He is clean, stimulated and very settled we can’t thank all the staff enough for their incredible care and kindness thank you so much.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for your amazing 5-star review, we are so happy that your father has settled in at Polebrook and enjoying life here with our professional care, chefs and entertainment staff making his days enjoyable.
Thank you
Pamela

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Review from Robert E (Godson of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience

Continued support for my godmother, who's not the most cooperative person.
Since her arrival 6 months ago, there has been a noticeable improvement in her health and well-being and when her health goes a little awry, Polebrook act immediately to deal with any medical situation, including an overnight

stay in hospital if required and any of these issues are always communicated in a professional and timely manner.
She now enjoys three meals a day and regular activities to stimulate and involve her socially, even if there is resistance to do so.
Keep up the good work team Polebrook.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for taking the time to review Polebrook Nursing Home and the service the team provide for your godmother to make her stay with us enjoyable.
We will pass on your wonderful comments, it is so rewarding for the team to know their hard work and exceptional level of care is appreciated.
Thank you

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Review from C S (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been staying at Polebrook for the last 2 years. She is treated with the utmost kindness and respect and I am so grateful to all the carers and staff.

Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for taking the time to review Polebrook Nursing Home and for your amazing 5-star rating. We are so delighted that you are satisfied with the exceptional level of care your mother and other residents receive from our dedicated care team. We will pass on your wonderful comments to all of our staff.
Kind regards.

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Review from Breta W (Daughter of Resident) published on 23 September 2022
Submitted via Website • Report

Overall Experience

My dear mum was in the care of Polebrook Nursing Home for over five years and sadly passed away two weeks after her 102nd Birthday. The funeral, celebrating her long Life, was held last week and was very kindly attended by representatives from Polebrook. Their attendance was very much appreciated.
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incredible care, kindness, thoughtfulness and love shown to Mum over the time that she was a resident was exemplary. Although my mum has been bedridden for the majority of her stay and unable to do anything for herself, you could see how much she appreciated the team members and raised many a smile and a laugh from them. We, as a family and her faithful friends, are so very grateful that she was treated with the utmost care and dignity and nothing was too much trouble. Everyone was respectful and greeted us cheerfully, many times consoling me/us. We thank you so very much and shall miss seeing those cheerful faces.

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Review from T M (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience

My father moved into Polebrook Nursing Home on 31-12-2021 and to date, the home has kept me informed of how my dad is. Current Covid issues make things difficult! I can only review from 31-12-2021 to date, but to date appear to be satisfactory, thankfully. My father has dementia and Parkinson's. I have

spoken to my father several times on the phone. Due to the home being in lockdown due to a Covid outbreak among the staff, manager and residents, I have reviewed to the best of my knowledge.

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Review from L P (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience

My father needed lots of care physically and mentally when he arrived at the care home from hospital. His time was then short but he was cared for which was everything. The staff were kind and helpful. Thank you to everyone.

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Review from Jean C (Wife of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience

Excellent.

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Review from Hilary H (Daughter of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience

Personnel very friendly, helpful in all circumstances. Have complete trust and faith that will do anything for my father - both healthwise and socially interacting.

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Review from John T (Husband of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience

My wife, aged 85, has only been at this care home for 2 months. It is ideal for her, being purpose-built, all ground floor and bedrooms almost all looking out over fairly spacious gardens. She is a residential Alzheimer's resident and a significant feature is that there is a nursing dementia care section

should such become necessary. There are very good lounges and activities, which are very beneficial for my wife who is still very sociable.

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Review from Laura D (Relative of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience

Watching the wonderful videos that you guys have done during Covid. My Auntie is in your care and she no longer remembers me. But watching her sing and smile with the staff in the video made me so reassured that she is loved and cared for.

Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you Laura for your kind words. Making our residents happy is what we enjoy the most. I will pass this onto our care staff - take care.

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Review from Sue M (Sister of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience

My brother had complex Parkinson's disease. He was in a wheelchair and was able to see very little. He was very dependant for all his needs. He was a quiet, shy gentle gentleman and the staff were very aware and respectful of this. The care, kindness and understanding that they showed was very good,

and they were all always cheerful and positive. At his end, they used their knowledge and expertise, worked alongside his Parkinson's specialist and he was able to slip away quietly, at home and peacefully. I am very grateful to the whole staff for all they did for him.

Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you Sue for your kind words- the staff will really appreciate reading this.

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Review from Paul H (Husband of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience

One month after my wife entered this nursing home covid pandemic restrictions came in so visiting was very limited during the past year and it is therefore difficult to write a full review. My wife passed away on 3rd May 2021. Throughout the year myself and family were always kept informed of her condition

and we know that she was given excellent care throughout her time at Polebrook. The 'end of life' care given was excellent and arrangements were made to enable us to be with her regularly during this difficult period.

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Review from Jayne B (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience

My father was transferred to Polebrook Nursing Home from hospital as they could do no more for him there. We felt so relieved that he died in such a lovely, caring and peaceful place as Polebrook. He was only there a short time, but when we visited he looked comfortable, calm, clean and cared for. Thank

you to everyone who looked after him.

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Review from Denise C (Granddaughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience

The Manager, nursing staff, carers and kitchen staff were helpful and accommodating throughout my grandmother's stay. Grandmother was settled into her new home with care. The Manager was proactive throughout the arrangements for her move. Gleaning medical and personal information to aid with her care

and comfort from the various agencies involved in her care to date. The handyman/caretaker took time ensuring that the room was set out for her use and comfort, surrounding her with familiar family photos and cross stitch projects she cherished. A reluctant resident, she soon warmed to the staff and had her favourites. They were flexible and approachable and happy to accommodate her requests for changes to assist with her comfort and medical needs. Regular meetings were held, attended by all parties involved in her care and her health and welfare was clearly the centre of their focus throughout her stay. Her passing was handled sensitively. I have no hesitation in recommending this care home.

Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you so much, Denise. Your kind words really do mean a lot to us.

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Review from Patricia W (Daughter of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience

My father was cared for at Polebrook Nursing Home for the last 2 years until his end of life. The nursing he received was of the highest standard and very professional. Although his dementia caused his character to change and become abusive often lashing out at the staff, they were marvellous with him.

We were informed of all changes. His care was dealt with dignity and peacefulness to his end of life, for which we are eternally grateful.

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Review from Mary N (Friend of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience

It was very short notice when my friend was admitted to Polebrook Nursing Home with a diagnosis of terminal cancer. She was only there for one week, but this one week is remembered as being very special in every way. The care was absolutely professional. Her pain was managed perfectly. her needs were

attended to in the finest detail and she was clearly in an environment of care and compassion. It's wonderful to feel that, only having one week to live, all needs could be met cheerfully. My friend was treated with dignity, fed appropriate meals and really nursed to her final moments, which fortunately were peaceful. her 86 years came to a lovely end in this beautiful place. Thank you!

Reply from Paige Hill, administrator at Polebrook Nursing & Residential Home

Thank you so much for your kind words, it is most appreciated. I will be sure to pass on this lovely review to our team here at Polebrook.

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Polebrook Nursing & Residential Home

Care Provided by Polebrook Nursing & Residential Home

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Funding & Fees Guide for Polebrook Nursing & Residential Home

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