Review from S G (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience

We could not have asked for a better care home for Mum. She was the happiest she had been for a long while in the months she was with the home. I would have no hesitation recommending this excellent facility with a superb, well-led staff team who really knew Mum and all her idiosyncrasies.

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Review from Lorna D (Daughter-in-law of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

Very well cared for and received a lot of affection from staff. We felt very happy that she was well looked after - especially the last few weeks of her life. I think the nurses and carers did all they possibly could for her.

Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you so much for this review, it is most appreciated. I will be sure to pass this review on to the staff here at Polebrook.
Thanks again, Paige.

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Review from A N (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

My father moved into Polebrook Nursing home in January 2019. The move for someone of 92, was very emotional, but the staff quickly tried to make him feel at home, spending time talking with him and finding out what interests he had. Whilst he wanted to go home, he acknowledged the kind staff and good

food. Over the months, his mobility and dementia worsened, his care needs increased and these needs have been fully met. I have already recommended friends to Polebrook.

Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you for taking the time to write this lovely review - it is most appreciated and a pleasure to read. I will be sure to pass this on to the care team here at Polebrook. Many thanks, Paige.

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Review from S D (Son-in-law of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience

The staff were fantastic, professional and very caring.
My mother-in-law was well looked after in her final years.

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Review from B M (Wife of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience

Care generally very good.

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Review from A M (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for six and a half years.
Always well attended staff and a happy place most of the time to visit.
Warm rooms and well aired, plenty of fluids given and I am pleased with the care she receives.

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Review from J H (Son of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care. Communication with family is very good.

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Review from Janet V (Daughter of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience

My mother spent the last few days of her life at Polebrook. Our family are very thankful for the high level of care, compassion and sensitivity that both she and all of the family received whilst she was resident at the home. The home is welcoming, calm and my mum's needs were supported and managed

with confidence and skill. As her daughter, I could not have asked for a better space for my mum to be, at this point in her life. Nothing was too much, the staff supported myself and other family members, making sure that we had comfort and privacy, but also, support at what was an intense and painful time. My mum felt safe and peaceful, we as her family felt supported. We will always remember the kindness, care and respect shown to both my mum and ourselves as her family. Thank you so much to the whole team, we felt like we were part of your community, if only for a brief time.

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Review from Yolanda J (Daughter of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience

My father had a lot of care needs and had spent time in hospital and a care home in Peterborough. I wasn’t happy with the care he received until he went to Polebrook Nursing Home.
The manager and all the staff were so friendly and they dealt so well with his care needs and my father was so much happier.

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Review from Ellen B (Daughter of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience

To all the wonderful staff at Polebrook. I want to thank you all so much for the selfless care and attention you have given to my Dad over the last five years. You are all stars and have been such a blessing to my family.

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Review from Pamela H (Daughter-in-law of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience

Let me start by saying how happy I am with Polebrook nursing home.

My mother-in-law has settled in very well and is happy and healthy. This is in my opinion because of two very important factors. The home itself is set in a beautiful location and the rooms looking onto the garden make it feel like

you are at home looking out of your own lounge window. It is very peaceful and relaxing and access to and around the garden is easy with a wheelchair.

Second and very important is the amazing staff that you have working at the home. Each time I arrive at the home I'm meeting happy, smiling faces. I know that at times it can be very hard and stressful yet all the staff take the time to say hello and be friendly. This has made for a happy environment and seeing my mother-in-law smiling back at the members of staff as she would her friends is lovely.

This care home is well managed, clean and welcoming. Thank you to all the staff.

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Review from Hannah R (Daughter of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience

Since her discharge from hospital my mother has been effectively cared for with great kindness and attention to detail at Polebrook. The manager inspires confidence through her highly proactive and directive management of a staff that is consistently attentive and kind. A little refurb of some minor

cosmetic details would lighten the interior impression but this is minor compared to the really important aspects which are generally excellent so far in our experience.

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Review from Georgie B (Friend of Resident) published on 6 July 2018
Submitted via Website • Report

Overall Experience

Polebrook Nursing Home is very welcoming and all the staff are very helpful and kind. The staff are very patient and happy to answer any questions and fulfil their duty’s excellently.
The management of the home is excellent and seems to be very well organised.
The site itself is always well kept

and looks very clean and tidy as well as having a beautiful garden.
The residents always seem to be very happy and enjoying the activities that the activity staff provide.
I am overall very impressed with the running of the home and all of its staff.

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Review from Michael B (Nephew of Resident) published on 13 June 2018
Submitted via Website • Report

Overall Experience

I was really happy with the care and thoughtfulness of the staff at Polebrook during the last few weeks of my uncle's life. They were both assiduous and friendly.

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Review from Patrick G (Son-in-law of Resident) published on 24 May 2018
Submitted via Website • Report

Overall Experience

Over the time my Mum in Law was resident here I was mindful the care she was receiving was declining culminating in our decision to find an alternative home. The comparison is stark and confirms our decision to move her even though we were mindful that the move would be stressful, I wish we had moved

Mum earlier. I have complained to Polebrook but have had no reply even though they are committed to responding within three weeks leaving me no alternative than to raise my concerns with the CQC, local Clinical Commisioning Group, CMA, Police and the family's legal team. The emphasis at Polebrook is on revenue in my view, not those in their care. Stimulation is minimal (Mum has come alive since leaving), the food is appalling, it is grubby and dingy. No sign of humility or contrition from the management. The gold standard care Mum now receives truly emphasises the failings at Polebrook.

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Review from Barbara S (Daughter of Resident) published on 9 May 2018
Submitted via Website • Report

Overall Experience

My mother has now been in Polebrook just eighteen months. The transfer from her previous care was very well supported by the home and she settled in very quickly. We have always found the staff to be helpful, supportive and friendly and they have acted promptly on any request that we have made concerning

my mother's welfare.
The variety of activities are suitable for those that wish to partake. Polebrook sits in peaceful countryside and when the weather is good residents can sit out in the beautiful garden surrounding the home. My mother enjoys her room but a slight negative I feel is that the interior of the building is looking a little tired and would benefit from a ‘Make Over’. On the whole, we are very happy and feel very comfortable when visiting my mother. It is after all her home and she loves it.

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Review from Tony W (Husband of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience

My wife was taken into Polebrook nursing home suffering from advanced Dementia after I found I could not continue caring for her with the care and safety that she needed. The doctor said she should go there six months before because she was so ill. My wife settled in and adapted to the care very well.

She was there for almost three years and I visited every day so I had every chance to ensure she was being well looked after and getting the care and attention she so needed. I saw the staff took every care of her ensuring she was always well turned out as I know she would have wanted. The food was always good, varied and plentiful catering for all requirements. My wife ate as well as she could for as long as her illness would allow her and the staff never gave up trying to get her to eat. The illness is very cruel and I knew where we were heading. But through to the end, my wife received love and attention from all the staff, as I did being there every day I was always welcome.

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Review from Marian M (Friend of Resident) published on 19 April 2018
Submitted via Website • Report

Overall Experience

The care given to our dear friend was amazing. He had complex needs and dementia so the care he required was 24hrs and the care he received was the best we could have hoped for. ALL the staff are caring, patient and kind. They go above and beyond for the residents, their families and friends. From the

day he arrived to the sad day he passed away we cannot thank the staff enough.

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Polebrook Nursing & Residential Home

Care Provided by Polebrook Nursing & Residential Home

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Funding & Fees Guide for Polebrook Nursing & Residential Home

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