Pytchley Court Care Home has a Review Score of 9.8 (9.819) out of 10, based on 12 reviews in the last 2 years. Over all time Pytchley Court Care Home has 76 reviews.
Review from N M (Partner of Resident) published on 27 February 2025
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Review from M A (Son of Resident) published on 24 February 2025
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Review from Googie J (Daughter of Resident) published on 24 January 2025
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Review from R A (Daughter of Resident) published on 23 January 2025
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Review from Martyn W (Husband of Resident) published on 23 January 2025
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Review from M G (Daughter of Resident) published on 27 September 2024
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Review from Paul M (Son of Resident) published on 31 July 2024
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Review from Paul T (Husband of Resident) published on 21 March 2024
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Review from Norma B (Daughter of Resident) published on 5 March 2024
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Review from Georgina C (Daughter of Resident) published on 15 November 2023
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Review from A K (Daughter of Resident) published on 5 September 2023
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Review from I B (Son of Resident) published on 13 April 2023
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Review from Brenda H (Daughter of Resident) published on 20 February 2023
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Review from Hannah B (Granddaughter of Resident) published on 17 February 2023
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Review from Linda B (Daughter-in-law of Resident) published on 7 February 2023
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Reply from Diane Kerwin, Hospital Liaison Team Administrator at Pytchley Court Care Home
Thank you for taking the time to leave a review of your experience of Pytchley Court Nursing Home. It is wonderful to hear that you are happy with the care shown to your loved one and will share your comments with the team. You will be pleased to know that there are some refresh works for Pytchley Court scheduled in to be completed at the beginning of this year and are in the final stages of organising this. In relation to the garden, we are also in talks with the local colleges who want to be involved with the revamp and refresh of the garden areas and are just finalising when this will commence.
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Review from Roger B (Husband of Resident) published on 10 January 2023
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Review from Amanda L (Daughter of Resident) published on 9 January 2023
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Review from John C (Husband of Resident) published on 2 September 2022
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Review from Peter R (Son of Resident) published on 2 September 2022
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Review from J C (Daughter of Resident) published on 30 June 2022
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The Review Score of 9.8 (9.819) out of 10 for Pytchley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.819 for Pytchley Court Care Home is calculated as follows: ( (119 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.819
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Pytchley Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Oct 2024
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Job Title: Home Manager
Joined: 2018
Introducing Sue Watson
Home Manager at Pytchley Court, Northampton
What does ‘kindness’ mean to you?
“For me, kind care is taking the time to understand our Residents’ individual needs and cultures.”
As a Registered Nurse with 43 years' experience, Sue has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Sue is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked in the care sector for many years, Sue closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. Sue extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
Sue also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Pytchley Court.
When asked what she enjoys most about her role, Sue remarked:
“There’s nothing more rewarding than seeing the Residents with a smile on their faces. I love to see them happy.”
Outside of work, Sue enjoys gardening and regularly tending to her chickens at her home.
If you would like to find out more information about Pytchley Court, Sue has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.