Wheatsheaf Court Care home has a private car park that can be entered from Oxford Street
Wheatsheaf Court Nursing Home has a Review Score of 8.8 (8.832) out of 10, based on 5 reviews in the last 2 years. Over all time Wheatsheaf Court Nursing Home has 20 reviews.
Review from Sue O (Daughter of Resident) published on 20 August 2024
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Reply from Ravi Patel, CEO at Wheatsheaf Court Nursing Home
We are absolutely thrilled to hear such wonderful feedback about your father's care at Wheatsheaf Court. It is incredibly rewarding to know that we have been able to create a comfortable and welcoming environment for him, while also providing support and reassurance to you and your family during this challenging time. Our team is dedicated to providing the highest level of care and compassion to all our residents and it's heartwarming to know that this has been evident in your father's experience. Thank you for taking the time to share your positive experience. We are truly grateful for your kind words.
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Review from Christie W (Daughter of Resident) published on 16 May 2024
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Reply from Ravi Patel, CEO at Wheatsheaf Court Nursing Home
Thank you so much for this incredibly kind and heartwarming review about your father's experience at Wheatsheaf. We are overjoyed to learn that from the moment he arrived in April 2024, our staff made him feel so welcome and went above and beyond to understand his needs, preferences, and what makes him truly happy. It brings us great fulfilment to hear that your father became engaged in activities, he loves like darts and singing and that the team took the time to discover those interests and facilitate his independence. Seeing our residents' smiles and knowing we are enriching their lives is what makes our work so rewarding. Your words about this being the happiest you'd seen your father in a long time are perhaps the highest praise we could receive. We feel privileged to have played a role in that joy during such a significant time.
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Review from Alison P (Daughter of Resident) published on 18 April 2024
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Reply from Ravi Patel, CEO at Wheatsheaf Court Nursing Home
Thank you so much for the wonderful review of our care home. We are so pleased to hear that your mother received exceptional and thoughtful care from our staff. It's heartwarming to know that the family atmosphere and kindness of our team made such a positive impression. We strive to provide a warm, personalized experience for all our residents, treating them like family. It's gratifying to know that our manager took the time to truly understand your mother's needs and preferences and that the nursing staff provided excellent care in monitoring her health conditions. Most of all, we're glad that your mother felt genuinely cared for and supported by our team. Hearing that the kindness and attention shown by our carers touched both you and your mother means a great deal to us. We take immense pride in cultivating an environment focused on compassion and meeting the unique needs of each individual. We appreciate you taking the time to share this review.
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Review from C C (Daughter of Resident) published on 12 April 2024
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Reply from Ravi Patel, CEO at Wheatsheaf Court Nursing Home
We really appreciate this glowing endorsement of the exceptional care and supportive environment at Wheatsheaf Court Care Home. This firsthand account of the care and support your family has experienced at Wheatsheaf Court is a powerful testament that will undoubtedly reassure others seeking the best possible care option for their loved ones. The level of gratitude and confidence you've expressed is a true reflection of the home's commitment to resident-centered excellence.
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Review from V M (Daughter of Resident) published on 8 March 2024
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Reply from Ravi Patel, CEO at Wheatsheaf Court Nursing Home
Thank you for sharing your heartfelt experience with the Wheatsheaf Court Nursing Home. Your words resonate deeply and it’s evident that the care provided by the entire team was exceptional.
The kindness, compassion, and professionalism exhibited by the staff are truly commendable. Their proactive approach, organization, and foresight in ensuring a peaceful and meaningful experience for your relative during their last days are a testament to their dedication and empathy.
Wheatsheaf Court Nursing Home has indeed made a lasting impact and your gratitude speaks volumes. May the memories of your relative’s peaceful passing serve as a source of comfort and solace.
Your recommendation holds immense value and I join you in expressing heartfelt appreciation to the team at Wheatsheaf Court Nursing Home.
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Review from S M (Daughter of Resident) published on 1 July 2021
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Review from L W (Daughter of Resident) published on 29 June 2021
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Reply from Michelle Caisley, Manager at Wheatsheaf Court Nursing Home
Thank you for your kind review, we are so pleased that Mum has settled well into the home and is enjoying her time with us.
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Review from M H (Son of Resident) published on 27 March 2020
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Review from C F (Daughter of Resident) published on 13 February 2020
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Review from D G (Daughter of Resident) published on 11 February 2020
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Review from Lewis S (Grandson of Resident) published on 7 February 2020
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Review from Robin A (Daughter of Resident) published on 20 January 2020
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Review from M W (Husband of Resident) published on 10 January 2020
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Review from K T (Daughter of Resident) published on 8 January 2020
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Review from J H (Wife of Resident) published on 7 January 2020
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Review from R R (Partner of Resident) published on 7 January 2020
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Review from Michael C (Son of Resident) published on 9 December 2019
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Reply from Michelle Caisley, Manager at Wheatsheaf Court Nursing Home
Thank you for your kind review, we aim to provide a very person-centred care that meets the needs of the individual. Your mother has settled into the home very well and is now part of a bigger family of which is the Wheatsheaf Nursing Care Home, where we as staff love her dearly.
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Review from Kenneth Jesse C (Son of Resident) published on 7 June 2019
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Review from Rachel (Niece of Resident) published on 30 May 2019
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Review from Roy. D. S (Friend of Resident) published on 13 May 2016
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The Review Score of 8.8 (8.832) out of 10 for Wheatsheaf Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.877 for Wheatsheaf Court Nursing Home is calculated as follows: ( (51 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 57 Ratings = 4.877
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.955 Points relating to the number of positive Reviews for Wheatsheaf Court Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 5 Positive Reviews ÷ 11 = 0.455
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Apr 2024
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