Alexandra House Nursing Home

191 Nottingham Road, Wroughton Court, Eastwood, Nottingham NG16 3GP
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9.1 23 Reviews
  • Alexandra House Nursing Home, Nottingham
Alexandra House Nursing Home is a purpose-built residence with 34 en-suite bedrooms, providing a versatile range of care packages including respite, convalescent and dementia care.

The accommodation is ideal for those with a wheelchair and incorporates a wide range of activities and interests, encouraging an active and interesting lifestyle while offering personalised care.

A number of local amenities are nearby, with strong bonds to the local community, while the scenic gardens and home-cooked meals are also popular.

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Care Provided by Alexandra House Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Terrence Vella (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Alexandra House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Nursing Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100

  • FNC isn't included in the fees.
  • (these prices are only a guideline, please contact Alexandra House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All Visitors welcome.


  • Parking

  • Parking spaces available directly outside the care home.


Alexandra House Nursing Home Reviews (23)

Total of 23, showing 1-20
9.1

Alexandra House Nursing Home has a Review Score of 9.1 (9.121) out of 10, based on 7 reviews in the last 2 years. Over all time Alexandra House Nursing Home has 23 reviews.

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Date Published

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Review from Karen W (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and polite members of staff who are very supportive of not just my mum but myself as well.
Mum looks very well and smart in appearance every time I have visited.
The home is very clean and tidy. I can't thank all the staff enough for giving me peace of mind knowing Mum is very well
cared for and safe.

Reply from Macie Cox, Marketing Executive at Alexandra House Nursing Home

Thank you so much for your lovely review, we really appreciate it and we are very grateful for your support.


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Review from Glenis F (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to this care home recently and she is delighted with her choice. This is a gem of a care home. All the staff are dedicated, loving and caring. There is a culture within this care home of love, helpfulness, respect and a desire and commitment to ensure every resident's wellbeing
and happiness is a priority. The catering is excellent and the activities provided are amazing and tailored to individual abilities.
This care home comes highly recommended and needs to be Number 1 on the wish list of any potential resident.

Reply from Macie Cox, Marketing Executive at Alexandra House Nursing Home

Thank you so much for your lovely review, your words really mean a lot to us at Alexandra House and we really appreciate your support. Mum is a part of our family and we are so pleased she chose us!


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Review from L H (Husband of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are pleasant and helpful and do the best they can for visitors and residents.

Reply from Macie Cox, Marketing Executive at Alexandra House Nursing Home

Thank you so much for your lovely review, we all really appreciate it here at Alexandra House!


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Review from Kenneth R (Husband of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife enjoyed her stay at Alexandra House.
The staff were caring and helpful.

Reply from Macie Cox, Marketing Executive at Alexandra House Nursing Home

This is brilliant to hear! Thank you so much for taking the time to write us a review, we really appreciate it!


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Review from Jackie H (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the staff enough for the care they gave my mum. You could see that they all genuinely loved her and I could see a massive difference in her as soon as she moved in. Mum became very challenging in the end, however, they all still treated her with the love, care and dignity she deserved.
I cannot fault them at all.

Reply from Macie Cox, Marketing Executive at Alexandra House Nursing Home

Thank you so much for your lovely words, Mum is so missed here and we are always here for support for the family if ever you need it.


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Review from T C (Son of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of care from the nurses, carers and staff is excellent and Mum as settled in well.
Facilities ie decoration etc could do with some improvements but this is more than made for with the care she receives from the staff.

Reply from The Manager, Home Manager at Alexandra House Nursing Home

Thank you for the review your feedback is appreciated and we are working towards improving our facilities.


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Review from R R (Son of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's care was excellent. The staff are all fantastic and do a very difficult job. Activities provided for residents are great, with staff encouraging people to take part. The building just needs a bit of investment to bring it up to standard, but this is only a small concern.

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Review from Janet O (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We will always be grateful to the carers, cook, kitchen, domestic and maintenance staff, nurses, reception, and management for the care and attention they gave to our loved one. They put a smile on his face every day with their banter and the time they spent with him. Not forgetting the support given
to us as a family in very sad and worrying times. Also, the quality of the entertainment for the residents is amazing. Thank you to each and every one of you, we will never forget you.

Reply from Susan Wilson, Manager at Alexandra House Nursing Home

Thank you very much for your kind words about our care and support provided. I will be sure to pass the message on throughout the home, it will make their day.


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Review from Sue R (Daughter of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although Mum has not been here long, the staff are extremely caring towards her. Very considerate of her needs. Very accommodating towards family.

Reply from Adele Cooper, Deputy Manager at Alexandra House Nursing Home

Thank you for your kind words, our staff will be very happy to know you are pleased with our care.


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Review from Carl B (Son of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident here for 4 years and has made it so far through the pandemic. She has now turned 101 and a lot of this is down to the staff and carers and all their hard work through difficult times. It is not an easy profession and not particularly well paid so I commend all their hard work.
Many thanks.

Reply from Adele Cooper, Deputy Manager at Alexandra House Nursing Home

We thank you for your kind words and we are proud of our staff for all their hard work, especially in recent difficult times. It is lovely to be acknowledged and very good to know you are happy with your mum's care.


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Review from Margaret H (Wife of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Alexandra House. Would recommend to anyone how good the staff and carers are. Is being looked after one hundred percent. My family and myself are very happy.

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Review from A S (Son of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, caring staff and a happy, cheerful atmosphere. Mum is well looked after and it's good to know that help is on hand 24/7.

Reply from Lorraine Abbiss, Care Home Manager at Alexandra House Nursing Home

We are glad that the atmosphere is pleasing and our extra efforts during the lock-down have been appreciated. Thank you for completing the review.


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Review from S S (Son of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good visit. Mum seemed well cared for and the staff were helpful - generally good atmosphere.

Reply from Lorraine Abiss, Care Home Manager at Alexandra House Nursing Home

We are pleased to hear that you had a good visit, that there was a good atmosphere and that our staff were responsive. They are a hard-working team and your review is much appreciated, thanks for taking the time to complete.


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Review from Anne L (Daughter of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mid-September 2020, after my father was admitted to Alexandra House on a short term basis pending a review required of his care needs, he was finally granted long term residency in December 20. From day one of him living there, the care and attention that he has been given and received, has made
a massive difference not only to himself but the family as well. We know that he is being very well cared for, and any concerns, you are made aware of straight away. He is settling in great and enjoys the interaction with the staff, and we all understand, that had he not been living at Alexandra House, things would be very different for him, and us as a family also. The comfort of knowing he is being looked after, by a very dedicated and hard-working team, gives as peace of mind. We are looking forward to better days when we will be able to visit him properly, but the 'pod visits' when they were allowed, were a great way to visit, under these very strange and difficult times.

Reply from Lorraine Abiss, Care Home & Operations Manager at Alexandra House Nursing Home

Thank you for completing the review, it means a lot to the staff during these very difficult time for us all. We are pleased to have made a positive difference to your father's life and for you and your family. We look forward to welcoming you into our friendly Alexandra House when we are able.


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Review from A K (Son of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother seems to be happy at Alexandra House but she would, I feel, benefit from more stimulating activities. Because of the Covid lockdown, I was unable to fill in some of the boxes - not having access to indoors. Outside appearances give a good impression though.

Reply from Lorraine Abiss, Home & Operations Manager at Alexandra House Nursing Home

It is pleasing to know your mother is happy with us, it has been very difficult during the pandemic for all of us and for you not to be able to come into the home. Our Activities person has been working extra hard to keep our residents engaged with all the restrictions. Thank you for doing a review.


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Review from K B (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff are very helpful, caring and supportive. Nothing seems to much trouble to give you peace of mind, for my mother's long term stay here. Credit to everyone who work's here.

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Review from J H (Daughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the manager and all the staff polite and helpful from the day we went to view the home until now. My mother has been in 2 weeks now, she is treated with respect and dignity. We have noticed the staff work very hard, not just on care, but trying to occupy the residents with games.

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Review from Doreen N (Sister of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was happy from the day he moved into Alexandra House. He frequently said to me he couldn't fault anyone. He was a resident for over 2 years.

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Review from Kay S (Daughter of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mother is very well looked after. The staff are, unfailingly kind and helpful. Everyone is always cheerful.
When Mother needs medical care this is organised very quickly.

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Review from B T (Partner of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff appear to be well in control and understand the needs of residents and any emergency situations. Cleanliness and safety seem to be well in hand and considering the amount of footfall, is under control. Guests are made welcome and greeted on arrival.

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Current Review Score: 9.1 (9.121)

Overview of Review Score

The Review Score of 9.1 (9.121) out of 10 for Alexandra House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Alexandra House Nursing Home is calculated as follows: ( (55 Excellents x 5) + (18 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 84 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.621 Points relating to the number of positive Reviews for Alexandra House Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 7 Positive Reviews ÷ 7.6 = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Terrence

Terrence Vella

Job Title: Manager

Terrence Vella, Registered Manager at Alexandra House Care Home, boasts over a decade of hands-on experience in healthcare, starting his journey as a child-care worker becoming a qualified nurse before taking management positions as a Deputy Manager.


His academic pursuits led him to achieve a first-class honours degree in Health and Social Care Practice, serving him well in his career in elderly care and the NHS.


His blend of practical know-how and academic excellence will build on the home's reputation for prioritising both the physical and emotional wellbeing of its residents, ensuring they are met with unwavering respect, dignity, and compassion.


Frequently Asked Questions about Alexandra House Nursing Home

What types of Care is Alexandra House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexandra House Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Alexandra House Nursing Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Alexandra House Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexandra House Nursing Home to the centre of Nottingham?

7.5 mile(s) as the crow flies, distance by road may be significantly further.