Over all time Ashley Care Centre has 5 reviews.
Review from J E (Daughter-in-law of Resident) published on 23 November 2022
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Reply from Amit Patil, General Manager at Ashley Care Centre
Hi J E, thank you for your ongoing support of the home. It's really nice to hear that you and the family are very happy with the care Mum receives and your compliments mean a lot to everyone here.
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Review from Roz T (Daughter of Resident) published on 23 November 2022
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Reply from Amit Patil, General Manager at Ashley Care Centre
Thank you for such a lovely review it has been and continues to be our pleasure to look after mum so it's so good to hear you're confident and happy with her care she receives at Ashley.
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Review from M W (Grandson of Resident) published on 21 November 2022
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Reply from Amit Patil, General Manager at Ashley Care Centre
Thank you for your kind words. It's our pleasure to look after your grandad and we're really pleased you're happy with the care here. It's also a pleasure to help you and the whole family who feel like part of the home when you visit and call.
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Review from Denny B (Daughter of Resident) published on 16 August 2022
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Reply from Amit Patil, General Manager at Ashley Care Centre
We are all very sorry that your mum suffered an injury at the home that caused hospital treatment. Unfortunately, after a thorough investigation, we were unable to highlight the moment this injury occurred.
Initially, it was quite a small bruise and this spread over a longer period. We believe that as well as the injury itself other contributing factors not in our control had a direct impact on the extent of the injury. We reported ourselves to the safeguarding team the next day and we felt we kept in regular contact but am sorry if this was not sufficient and will aim to do better. We always look to provide high-level dementia nursing care for all our residents. We overwhelmingly have satisfied clients who are genuinely pleased with the service we provide so we take this issue very seriously. We have taken other steps to avoid such incidents and can outline these if you wish. Again, I would like to apologise and wish you and your mum all the best in the future.
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Review from Jane M (Niece of Resident) published on 4 March 2022
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Date: 29 Jul 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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