Red Oaks Care Community is a purpose-built 40-bed care facility located in the former mining village of Forest Town, just a few miles north of Mansfield town centre, and within commuting distance of Sherwood Forest.
Red Oaks Care Community is a quality care home with a high-class offering for its clients. The home provides Nursing, Residential and Dementia Care. The home offers an array of communal lounges and dining rooms.
Almost all well-appointed bedrooms enjoy ensuite bathroom facilities.
Red Oaks Care Community benefits from a team of qualified nurses, carers as well as an in-house training officer who, together, deliver an award-winning ‘mattering’ philosophy; working with the individual to maintain their health and well-being and encourage independence for as long as possible.
The provision of comprehensive care options at Red Oaks ensures residents, whose medical needs may change over time, can remain, rather than face an unsettling move to alternative home.
Red Oaks Care Community has a Review Score of 9.3 (9.305) out of 10, based on 18 reviews in the last 2 years. Over all time Red Oaks Care Community has 26 reviews.
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2
Date Published
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4
13
18
8
Reviewer Connection to Red Oaks Care Community
12
3
2
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2
1
1
1
1
1
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20
4
0
0
2
Date Published
26
4
13
18
8
Review from P A (Husband of Resident) published on 31 January 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
After having a bad experience with professional carers in my home. I was very cautious of where I wanted my wife to be places. My wife suffers from dementia and has peritoneal dialysis every day. I was looking for a nursing home that was exceptionally clean because of the dialysis but with nurses who
understood their patient's needs.
Having met the manager and her staff I had no doubt in my mind that my wife would be in the best possible hands and would receive the right attention she required.
Reply from Wendy Porter, Manager at Red Oaks Care Community
Thank you for your review its a pleasure to be able to support your wife within her new home.
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Review from A S (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My Dad received excellent care and support, he was always very smart and clean. His bedroom was lovely and clean all the time.
Dad could not talk but he communicated using his hands and we knew he was very happy in a well-run care home. My Dad enjoys all his meals and snacks.
Words cannot say how
grateful we are to the manager and all the staff.
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Review from G M (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Really happy with the care home my Dad is in. Also, happy with the room and the staff ad management are brilliant.
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Review from A C (Son of Resident) published on 12 December 2024
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Overall ExperienceOverall Experience5.0 out of 5
Our mother was admitted into Red Oaks during a family emergency and to our relief is now happily settled in as a permanent resident. The manager and staff have displayed both a professional and caring approach to her care and that's reflected in how well-adjusted, happy, and content our mother is. 'Bravo'
Red Oaks as a family who live across the globe it's beyond comforting to know our mother is in such good hands.
We extend our sincere gratitude!
PS: two staff members, in particular, are phenomenal!
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Review from J H (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
The manager and senior carers are excellent. They listen and act on any questions, issues etc. My mum is seen regularly by a GP with regard to her medication, organised by the home. Mum enjoyed the afternoons when local schoolchildren came in to sing to the residents. The home is clean and has a bright
feel to it.
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Review from F B (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Overall experience was brilliant, staff teams were very supportive throughout the transition. My mother narrated she felt at ease in the care of the experienced staff. All staff were very welcoming and friendly. Would definitely recommend it.
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Review from R O (Sister of Resident) published on 29 July 2024
Submitted via Website •
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Overall ExperienceOverall Experience1.0 out of 5
My relative was extremely unhappy during her stay in this home and cried on the phone every night asking us to get her moved. When she first got there she was put in a tiny bed facing the wall with no stimulation other than nurses and care staff giving her medication and food. The home manager was extremely
unprofessional every time my elderly mother and I called her.
The home is unsafe In our opinion and we would not wish anyone else to come to harm in their care.
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Review from Christina S (Wife of Resident) published on 26 June 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Very friendly place and staff, did feel that my husband needed more stimulation, maybe some activities with a dementia staff member.
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Review from J W (Sister of Resident) published on 26 June 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I'm very pleased with the care given to my sister by the staff at Red Oaks and the management is excellent and also gives you a good welcome on arrival. My sister's room is always clean and tidy and the lounge is very pleasant. My sister has been at Red Oaks since January 2022. I have always been happy
with it, if I had a problem, the management always helped me deal with it professionally. These last few weeks of my visits have been even more pleasant and relaxing. The activities are good, even though my sister will not join in.
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Review from Charlotte N (Daughter of Resident) published on 30 May 2024
Submitted via Website •
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Overall ExperienceOverall Experience1.0 out of 5
Absolutely awful. The care my dad received was dismal. Within 2 weeks of being there, he had been admitted to hospital 3 times. During the second week he ended up with severe dehydration and kidney damage. Basically he had been put in a room at the end of a long corridor, and due to the crash mat placed
by his bed and him being bed bound with mixed dementia he was unable to reach any fluids. Dad wasn't checked on regularly by staff. Thank god the legal system were involved and refused his return following his third admission to hospital. I would not recommend this care home to anyone.
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Review from M P (Daughter of Resident) published on 23 May 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mum came to Red Oaks for 2 weeks of respite. With the excellent care you have given my mum and to see her safe and settled I've taken the hardest decision to let her stay in your care. In the knowledge, she will be safe and content in her new home. Thank you for making it an easy decision.
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Review from Tony G (Nephew of Resident) published on 10 May 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
from the day my uncle was sent to the home by the hospital, he settled, we liked the general nice feeling the management and staff gave off towards everyone. We chose for him to stay on a permanent basis.
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Review from Alison H (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
I've got no concerns with my Dad's care at Red Oaks, all staff do their best for Dad. In the warmer months, I do think they should try and arrange outings to nearby places, as the residents seem to be in one area and I don't think this is doing much for the resident's mental health, even if they ask
the resident's family to help out. More entertainment would be nice.
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Review from Belinda G (Daughter of Resident) published on 19 October 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Mum entered as an end-of-life resident and received the best care we could have wished for. She was treated with respect and care by every member of staff.
The staff were so supportive of the whole family as we went along this journey and gave so much support to us all.
I would recommend this home
to everyone who needs to pass their loved one to the care of a home.
Mum had been in a different home for a month before moving here from the hospital and the staff and care at her previous home were not at the same level of Red Oaks Care Community.
I will be forever grateful to the staff.
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Review from Andrew C (Son-in-law of Resident) published on 27 September 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Our family was very apprehensive when placing father-in-law into the care home. The introduction and settling in has been seamless and worry-free. Any problems and complications due to his condition have been dealt with promptly. We cannot thank them enough. He is cared for in a safe and happy environment.
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Review from D C (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Friendly, caring staff who are all approachable.
Any concerns have been allayed and remedied where applicable. Prior to his admission, my father was beru agitated and aggressive at times. He settled in the care home within days and is now calm and settled into the new environment.
I didn't want my
father to go into a care home, but seeing how happy he is has made me appreciate what they do for him and how appropriate his admission was.
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Review from Donna H (Niece of Resident) published on 24 August 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
The care home has been very good towards my auntie, helped her recovery along. If it wasn't for them she would have been bed-bound. She is now able to walk with a frame, eat by herself and communicate better. She had a bad stroke and we were told she wouldn't walk again. Red Oaks Care Community spent
time helping her and she gained the ability to do things for herself. We cannot thank them enough. Staff are very caring and patient.
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Review from S H (Niece of Resident) published on 24 August 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My auntie has been a resident since January 2023. It is because of the care and attention she has received that she started to walk again and gained the use of her left side, which having a stroke stopped working, she could not walk or eat by herself and was bed-bound until she came to Red Oaks Care
Community. We have to commend Red Oaks on their determination towards her and now she has a better quality of life so thank you.
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Review from Nancy C (Sister of Resident) published on 5 July 2018
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I live in Scotland and so do not visit the this Care Home regularly. On 17th June 2018 my sister and I visited Red Oaks Care Home unannounced. When we arrived our sister the service user was sitting and chatting with some of the staff and looked very happy. She told us that she was very well cared for
and loved all the staff. She was dressed nicely and was clean. She was also wearing her ear rings, bracelet and other jewellery, which she likes. We found the staff and the management to be very helpful, friendly and professional. We noted that all staff treated the residents with dignity and genuinely cared for them all. The care home is bright and cheerful.
My sister's room and the ensuite were spotless. We were also impressed with the idea of the wish tree where residents can place their wishes on the tree. My sister and I went home very happy, feeling very confident that our sister - the service user - would be well looked after and cared for in Red Oaks care home.
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Review from Jean W (Daughter of Resident) published on 9 March 2017
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I love this home for my mother. The staff are so respectful and courteous and obviously do this as a vocation and not just a job, they are so caring and loving to all the residents it is wonderful to see. They knock every time they enter a room and genuinely care about the residents like family members
not like patients. The activities vary every day and captivate the attention of my mother who suffers from vascular dementia. Day trips out, break up the day to day life and music therapy reminds me of songs my mother sang in my childhood. The housekeeping staff do an excellent job and treat the residents like family members. The home is well run and managed by a wonderful lady who always has time for a chat no matter how inconsequential the subject matter. The home is being fully renovated and even the renovations are managed to reduce stress to the residents.
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Current Review Score: 9.3 (9.305)
Overview of Review Score
The Review Score of 9.3 (9.305) out of 10 for Red Oaks Care Community is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.305 for Red Oaks Care Community is calculated as follows:
(
(134 Excellents x 5)
+
(48 Goods x 4)
+
(8 Satisfactorys x 3)
+
(8 Poors x 2)
+
(15 Very Poors x 1)
)
÷ 213 Ratings = 4.305
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Red Oaks Care Community is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 5 Oct 2022
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Working my way through each job role within the care industry I have developed extensive knowledge regarding many aspects of the industry, My knowledge has been achieved through 11 years of demanding and challenging work where I have gained the following qualities which I feel contribute to the effective running and management of this care home, strong negotiation and interpersonal skills, I am solution-oriented, resourceful, and extremely dedicated to my position here, I feel privileged to be working for Red Homes and look forward to meeting with friends and relatives.
Frequently Asked Questions about Red Oaks Care Community
What types of Care is Red Oaks Care Community registered for?
Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Red Oaks Care Community provide?
Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.
How many Rooms does Red Oaks Care Community have?
There are 43 Single Rooms.
What are the Facilities & Services at Red Oaks Care Community?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Red Oaks Care Community to the centre of Mansfield?
2.3 mile(s) as the crow flies, distance by road may be significantly further.
