Red Oaks Care Community is a purpose-built 40-bed care facility located in the former mining village of Forest Town, just a few miles north of Mansfield town centre, and within commuting distance of Sherwood Forest.
Red Oaks Care Community is a quality care home with a high-class offering for its clients. The home provides Nursing, Residential and Dementia Care. The home offers an array of communal lounges and dining rooms.
Almost all well-appointed bedrooms enjoy ensuite bathroom facilities.
Red Oaks Care Community benefits from a team of qualified nurses, carers as well as an in-house training officer who, together, deliver an award-winning ‘mattering’ philosophy; working with the individual to maintain their health and well-being and encourage independence for as long as possible.
The provision of comprehensive care options at Red Oaks ensures residents, whose medical needs may change over time, can remain, rather than face an unsettling move to alternative home.
Red Oaks Care Community has a Review Score of 9.3 (9.305) out of 10, based on 18 reviews in the last 2 years. Over all time Red Oaks Care Community has 26 reviews.
Overall Experience
20
4
0
0
2
Date Published
26
4
13
18
8
Reviewer Connection to Red Oaks Care Community
12
3
2
2
2
1
1
1
1
1
Overall Experience
20
4
0
0
2
Date Published
26
4
13
18
8
Review from Michelle W (Granddaughter of Resident) published on 3 March 2017
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
Red Oaks care community is a community, All the staff care and are not just there for the money or a job, their actions on a day to day basis shows the love and affection that they hold for all the service users and nothing is too much trouble. They treat people like family. The manager has an open-door
policy and is easy to talk too about and concerns you may have about a relative. The housekeeping staff take pride in their work. The catering staff cook fresh nutritious meals daily and make birthday cakes for every resident. If the service user refuses to eat what’s on the menu they go out of their way to prepare something special just for that person to tempt them to eat. The specialist dementia care activities coordinator is nothing short of brilliant with a large array of activities to keep the mind active.
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Review from Rachel W (Granddaughter of Resident) published on 3 March 2017
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I cannot express how good this service is, it is so good my Grandmothers sister was moved to this home from another one, the staff are wonderful! It is clean, warm and inviting. The service users are well cared for and entertained. Nothing is too much trouble for anyone. There is tea and coffee available
24 hrs a day. The food is home made and absolutely wonderful, since moving here my grandma seems so much happier, she suffers from dementia but at least now she is settled and happy. I cannot thank this home enough for that. I would recommend this home to anyone who needs residential or nursing care, they are the best around this area, before moving my grandmother here my family looked at 11 in the local area and none of the others compared. Thank you again for the wonderful service you provide.
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Review from Alan (Son of Resident) published on 30 March 2016
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been here for at least 6 months, she has breathing and heart problems and dementia. I cannot believe the level of care she gets, the nurses and carers are fantastic, they are so friendly and look after the residents brilliantly. My mother is warm, well fed and cared for.
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Review from M N (Stepmother of Resident) published on 16 February 2016
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
1st class all round. If they put Avalon and staff management etc. in the Olympics they would achieve gold. Out of all the homes my mother-in-law and my handicapped son have had Avalon is by far the best.
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Review from Denise M (Daughter of Resident) published on 17 December 2015
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
The staff are all very helpful but can be very busy at times due to the diverse needs of the residents. All our concerns about our mother have been addressed and any requests have been met within the constraints of the carers working guidelines.
We like the fact that there is an activity co-ordinator
working there 5 days a week which provides stimulation for the residents. Some areas of the home do look a little "tired" e.g carpeting but this is due to wear and tear and should not be confused with being unclean.
The nurses are very helpful and answer medical queries for us. The residents are toileted regularly and our mother is dressed in clean and different clothes every day. We are very happy with this care home.
Reply from HC-One, Careline Team at Red Oaks Care Community
Thank you for identifying that some areas look tired because of wear and tear and not because they are unclean. We make every effort to ensure the carpets are as well maintained as possible and these are vacuumed daily. Nevertheless, the carpets in the main entrance and corridors have been prioritised for renewal in the new year with some maintenance works being carried out to modernise and improve the tired areas.
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Review from Heather (Daughter of Resident) published on 17 December 2015
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mum has been a resident at Avalon for two years until her death on 21st November, the staff were so caring, attentive and nothing was too much trouble. Mum was always kept clean and tidy, just as she would have wanted, being a very smart and well dressed woman before the ravages of Alzheimer's took
her dignity, pride and personality.
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Current Review Score: 9.3 (9.305)
Overview of Review Score
The Review Score of 9.3 (9.305) out of 10 for Red Oaks Care Community is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.305 for Red Oaks Care Community is calculated as follows:
(
(134 Excellents x 5)
+
(48 Goods x 4)
+
(8 Satisfactorys x 3)
+
(8 Poors x 2)
+
(15 Very Poors x 1)
)
÷ 213 Ratings = 4.305
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Red Oaks Care Community is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 5 Oct 2022
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Working my way through each job role within the care industry I have developed extensive knowledge regarding many aspects of the industry, My knowledge has been achieved through 11 years of demanding and challenging work where I have gained the following qualities which I feel contribute to the effective running and management of this care home, strong negotiation and interpersonal skills, I am solution-oriented, resourceful, and extremely dedicated to my position here, I feel privileged to be working for Red Homes and look forward to meeting with friends and relatives.
