Balmore Country House Nursing Home

245/247 Loughborough Road, Ruddington, Nottingham NG11 6NY
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8.9 42 Reviews
  • Balmore Country House Nursing Home, Nottingham
Situated in the attractive village of Ruddington, and only five miles from the centre of Nottingham, Balmore House is a fine country residence that has been sympathetically converted to offer its residents high quality residential and nursing care. The home is surrounded by four acres of attractive and well-maintained grounds. The large gardens contain many well-stocked borders and trees and offer residents a choice of several places in which to sit and enjoy the warmer weather.

Balmore House offers an excellent choice of comfortable rooms for residents to call their own. As well as a nicely decorated main lounge and dining room, the home benefits from a quieter lounge which is perfect for family gatherings or for when residents and friends require a more private space.

The home aims to provide the highest quality of care for residents and their families – so professional expertise is complemented with compassion and respect when caring for everyone. Balmier Country House wants all its residents to feel part of a warm and caring community and that they live in a happy home from home.

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Care Provided by Balmore Country House Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 76 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Epilepsy
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Houghton (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Balmore Country House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large on site parking area,


Balmore Country House Nursing Home Reviews (42)

Total of 42, showing 1-20
8.9

Balmore Country House Nursing Home has a Review Score of 8.9 (8.874) out of 10, based on 7 reviews in the last 2 years. Over all time Balmore Country House Nursing Home has 42 reviews.

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Review from Steve H (Son of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Balmore Country House on 26th September 2024. The staff from the Manager to the whole team are all highly professional and all possess that can-do attitude. Their approach to care for the residents is exceptional. The home has that airy bright vibe and my mother was very well cared
for throughout her stay. I felt highly confident in leaving Mum in the staff's care.

Reply from Lynn Jewell, Operations Manager at Balmore Country House Nursing Home

Thank you so much for your lovely review. It was a pleasure to care for your lovely mother and we are so pleased that she enjoyed her stay.


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Review from Theresa B (Daughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law had Dementia and was a resident of Balmore for about a year. We all found the staff incredibly caring working hard to get to know him, his background and his interests and using these to respond to his needs in a really personalised way. They created resources that reflected his professional
career and the phase of life his Dementia placed him in, helping him to settle, feel he belonged and was valued for who he was. Everyone who worked there knew his name and spoke to him when they passed him. Despite events occurring when residents became agitated or incidents occurred, we never saw staff respond in any way except calm and caring. And even when things became problematic, they still worked to find a solution that centred around my father-in-law remaining calm, safe and cared for. As a family, we were always welcomed, with my Mum being invited to share meals and events at the care home with her husband. We will be forever grateful to everyone for their care of him. Thank you.

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Review from Alison F (Daughter of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident for a week and a half of respite at the Ruddington Retirement Village, part of the Balmore complex. He had a great experience, the staff couldn't have done more and the facilities and his room were very comfortable and extremely clean. He also enjoyed the food and drink, even
a little party with dancing. As a family, we found the staff gave useful feedback, were easy to communicate with and his stay was a great success.

Reply from Lynn Jewell, Operations Manager at Balmore Country House Nursing Home

Thank you so much for your kind words. Your father was a pleasure to spend time with.


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Review from Christine C (Sister of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family and myself are happy and satisfied with the care my sister is receiving at the Balmore Country House Nursing Home. The staff are very kind, caring and helpful.
Unfortunately, my sister is not able to make and meaningful contribution regarding her care as, due to her Alzheimer's, she is
no longer able to make her views known. However, she does seem to be content, settled and accepting of the situation she is in.

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Review from S L (Husband of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffered a stroke which significantly affected her cognitive functioning. As a result, after a long stay in the hospital, she was transferred to Balmore Country House after I had conducted quite extensive research as to the most suitable nursing home in which to place her.
I visited her on
a regular and frequent basis and during her three-month stay there I observed how the staff dealing with all aspects of her care were not only professional and diligent in the ways in which they cared for her but also kind and personally involved in doing so.
As she came to her end they showed the greatest compassion to both her and my family and looked after us in a very loving way. They did not have to do that.
Advice - read between the lines of the CQC reports. I decided that Balmore’s “good” was better for my wife than the “excellent” awarded to other perhaps more institutional places in Nottingham.

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Review from Sandra S (Daughter of Resident) published on 27 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father who were both suffering from dementia were very well cared for and the staff are all very friendly. I was made to feel welcome whenever I visited and my parents were very happy in the care home. They had rooms opposite each other and we were able to sit together in Mum's room and
watch television if they wanted to be alone. They also took part in activities organised by the staff.
My mother also had Parkinson's disease and the staff encouraged her and my father to sit out in the beautiful garden in fine weather.
As their health deteriorated more care was given and they had regular visits from the doctor. I would recommend this home to anyone looking for care for their relative.

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Review from C K (Daughter of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is a quiet, calm and friendly environment. The staff are capable, professional and skilled at their jobs. All the staff I have encountered have been patient, polite and caring. My mum has been a resident for 16 months and the turnover of staff has been low meaning staff know Mum's likes and
dislikes well and take care to chat with her while they carry on their jobs.

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Review from D R (Granddaughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My granma was admitted to Balmore Country Nursing Home in June 2022 (against our wishes) as she needed to be kept off her back due to a pressure sore. She wasn't kept off her back at all she was flat on her back the whole time. When I questioned a staff member about this I was told she was 'on a tilt'.
She wasn't 'on a tilt ' I have pictures. My daughter and her partner visited the Saturday night and whilst they were there my granma was being sick. It took 20 minutes to find somebody to come to my grandma's aid. She was on her back and if my daughter hadn't been there she could've choked. She died in the early hours of Sunday.

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Review from Kim H (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad and family received the level of care and support we had hoped for. Communication with the administrative staff and nurses was very good, even during Covid lockdowns. End of life care was excellent and Dad was comfortable and calm. Real effort went into out and indoor activities and entertainment.

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Review from Mary B (Wife of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think all the staff are wonderful, and nothing is too much trouble. My husband is very well cared for. I am very happy with everything.

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Review from G K (Husband of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have no complaints at all after ten months and are more than satisfied with all aspects of the care my wife is receiving.

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Review from Chris C (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lovely, hard-working, caring staff. Rooms are very basic. Intrusive residents are dealt with, but consequently, belongings go missing. Mum has spent huge money living there for three-plus years, and the extensions look wonderful. Wheelchairs need maintaining and cleaning more frequently. Overall, staff
work with challenging, heavy workload residents. Thank you all.

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Review from A S (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother has been a resident of this care home for a little under a year and while the care started out as adequate it has declined considerably over recent months. Clearly, staffing issues are a major problem as there is never enough staff to cope with demand. Dementia patients are left to wander
around unsupervised, call buzzers remain unanswered sometimes for hours at a time. In reality, this means Mum can spend as much as 18 hours confined to her bed as she requires assistance to get up. She is put to bed sometimes at 4.30pm in the afternoon. I believe this is a benefit to the care home staff and not my mothers well being. Recently clothing and personal items have started to go missing from Mum’s room and although this has been raised numerous times with the manager, she shows very little concern or ability to be able to deal with the problem.
I could not in all honesty recommend the Balmore Country House as a place to put your loved one if you want them to have reasonable care.

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Review from W R (Daughter of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, friendly, helpful and caring. My only problem is the telephones living abroad this is my only way of communication and I have difficulty in getting through and speaking to my mother.

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Review from T G (Granddaughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were all lovely - very caring, polite and helpful. Nothing was too much trouble.
They were always willing to talk about any concerns. Even though my relative is finding a change of home confusing. I feel happy that she is in very good hands well treated and respected. I'm sure it will soon feel
like home.

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Review from R G (Son of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring and conscientious staff, and professional manager.
I was impressed by the level of cleanliness and the staff were most helpful in enabling my mother to adjust to her new setting.
Visiting and Covid testing routine ensures the home is Covid free.
The home is in an attractive rural setting
with well laid out lawns and gardens.

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Review from J S (Daughter-in-law of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a nurse myself, I have been very happy with the care being given by the staff in this care home. My mother-in-law says that all the staff are nice and very caring towards her. She has a very pleasant room leading into a garden area. Her appetite is poor and the staff always try to find suitable food
to tempt her to eat. The home is also very clean. Overall I feel very happy to recommend this home.

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Review from I H (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have always been helpful. Care appears good from what I have been able to observe during COVID restricted visits.

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Review from Julie B (Daughter of Resident) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always kind and caring to my parents.

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Review from K M (Son of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In this difficult (COVID) time the staff have been very attentive, professional and caring in settling in a new resident. I have no concerns over their care of my very elderly mother.

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Current Review Score: 8.9 (8.874)

Overview of Review Score

The Review Score of 8.9 (8.874) out of 10 for Balmore Country House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Balmore Country House Nursing Home is calculated as follows: ( (60 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 80 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.161 Points relating to the number of positive Reviews for Balmore Country House Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 7 Positive Reviews ÷ 15.2 = 0.461

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Balmore Country House Nursing Home

What types of Care is Balmore Country House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Balmore Country House Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Balmore Country House Nursing Home have?

There are 72 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Balmore Country House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Balmore Country House Nursing Home to the centre of Nottingham?

4.2 mile(s) as the crow flies, distance by road may be significantly further.