Beeches Care Home has a Review Score of 9.7 (9.707) out of 10, based on 17 reviews in the last 2 years. Over all time Beeches Care Home has 79 reviews.
Review from Victoria W (Friend of Resident) published on 17 July 2019
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5.0 out of 5
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Review from Y S (Daughter-in-law of Resident) published on 17 July 2019
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5.0 out of 5
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Review from Melvyn R (Son of Resident) published on 16 July 2019
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5.0 out of 5
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Review from D S (Resident) assisted by family/friend published on 20 June 2019
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5.0 out of 5
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Review from Clifford J (Respite Resident) published on 17 May 2019
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4.0 out of 5
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Review from Margaret C (Daughter of Resident) published on 15 May 2019
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4.0 out of 5
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Review from Susan H (Wife of Resident) published on 8 April 2019
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5.0 out of 5
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Review from Kathleen M (Resident) published on 25 March 2019
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5.0 out of 5
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Review from K B (Friend of Resident) published on 12 February 2019
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5.0 out of 5
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Review from E P (Daughter of Resident) published on 31 January 2019
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5.0 out of 5
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Review from Audrey W (Daughter of Resident) published on 20 November 2018
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4.0 out of 5
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Review from S B (Son of Resident) published on 14 November 2018
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5.0 out of 5
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Review from Mark S (Son of Resident) published on 26 October 2018
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Beeches Care Home
Thank you for the positive feedback regarding the Home and staff. I have noted your concern and value your comments regarding Residents going outside. We always encourage Residents to enjoy our lovely gardens and to relax under the shade of the gazebo. Next Spring when the weather warms up we aim to make more use of our minibus with visits to local parks and attractions.
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Review from Kenneth S (Husband of Resident) published on 1 March 2018
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5.0 out of 5
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Review from Joanna B (Daughter of Resident) published on 1 March 2018
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5.0 out of 5
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Review from Gary C (Son of Resident) published on 22 January 2018
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4.0 out of 5
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Review from Sarah B (Daughter of Resident) published on 9 January 2018
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5.0 out of 5
Everything the manager and her staff did for us was done so efficiently and with such kindness and understanding.
Thank you so much from the bottom of our hearts.
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Review from Lisa S (Great Great-Niece of Resident) published on 5 January 2018
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4.0 out of 5
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Review from K C (Husband of Resident) published on 14 December 2017
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5.0 out of 5
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Review from Melanie P (Daughter of Resident) published on 6 November 2017
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Overall Experience
4.0 out of 5
Reply from Katie Price, Careline Advisor at Beeches Care Home
Since July 2017 a new home manager has been in post who has been working with staff in order to promote the visibility of staff within the home, along with promoting communication between staff, residents and relatives with the relaunch of a monthly newsletter to inform them of changes taking place within the home.
The lounge and dining areas are scheduled to undergo full refresh works in the coming months in order to promote the resident’s experience and general wellbeing.
The garden area at the front of the home has had a number of flower pots and hanging baskets in place since early summer along with two seating areas that have new garden furniture. The seating area at the back of the home is fully accessible to residents, however, once the refresh works in the home are completed there are plans to extend this seating area and create an area with wheelchair accessible flower beds that will enable all residents to participate in gardening if they so wish.
We are also continually reviewing our mealtime experience and therefore encourage residents and visitors to the home to inform us of any issues with regards to food at the time so that we might be able to rectify this in a more timely manner.
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The Review Score of 9.7 (9.707) out of 10 for Beeches Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.707 for Beeches Care Home is calculated as follows: ( (144 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 198 Ratings = 4.707
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Beeches Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jan 2022
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Job Title: Home Manager
What does ‘kindness’ mean to you?
“For me, kindness means treating everyone with respect and treating everyone as an individual, being a great listener and helping people to make their own choices and not to judge people.”
Donna has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.
Having worked in the care sector for many years, Donna closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Donna remarked:
“My favourite thing about being a Home Manager is to make people feel happy and to smile each day and to feel valued. I like to care for people and give them a better quality of life, while helping them retain their independence.”
Donna says her proudest achievement as Home Manager has been:
“Being able to deliver excellent care and having an excellent team working with me.”
Outside of work, Donna enjoys spending time with her family and dog, going on holiday, going out for walks and being out in the open air.
