Berry Hill Park Care Home

Berry Hill Lane, Mansfield NG18 4JR
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9.4 101 Reviews
  • Berry Hill Park Care Home, Mansfield
Situated in Mansfield, Nottinghamshire, Berry Hill Park Care Home is a friendly and comfortable purpose-built care home with 59 beds, which offers residential, nursing and dementia care to older people.

At Berry Hill Park, the care team go above and beyond to make sure the home is a happy place to live for every resident. Led by a kind and experienced home manager, respect, dignity and empowerment underpins everything they do.

By getting to know each individual, the team encourage every resident to take an active part in life at the home, and there genuinely is something to suit each person's interests. Whether it be engaging with the activities programme, from baking to gardening, visiting the on site salon for some pampering, or relaxing in the landscaped gardens, each day offers something to look forward to.

For residents who wish to get involved with the wider community, the team also organise events with local schools, charities and businesses in the area, making it possible to stay connected with the Mansfield neighbourhood.

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Care Provided by Berry Hill Park Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tara Spencer (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Berry Hill Park Care Home Reviews (101)

Total of 101, showing 21-40
9.4

Berry Hill Park Care Home has a Review Score of 9.4 (9.441) out of 10, based on 11 reviews in the last 2 years. Over all time Berry Hill Park Care Home has 101 reviews.

Overall Experience

  • 69
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Review from S W (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's care is excellent. All the carers treat her like she is a family member or their friend. During covid-19 they have done their best to ensure we can meet or speak with mum in a secure setting. Both myself and my brother are kept well informed by the home.

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Review from V M (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident in Berry Hill Park for almost 9 years. That in itself must show how satisfied I am with the care package that they provide. They have been outstanding particularly during the pandemic when their care, dedication which has been second to none. Mum's health has deteriorated
greatly, particularly during the last 2 years. Her care has been adjusted accordingly and she is very comfortable and content. Reviews are carried out on a regular basis to meet her requirements. Communication is very good.

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Review from M C (Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good, kindly attention.
Staff very kind.

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Review from Geoffrey H (Husband of Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have four visits to my wife - the other communication is based on Zoom calls and window visits! This should be born in mind. Things I have noticed are her clothes disappearing (I assume they are in the laundry room).

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Berry Hill Park Care Home

Thank you very much for completing your review of Berry Hill Park Care Home. I am really pleased that you are now able to visit your Wife and have that much needed personal contact with her. I am sorry that you feel that her clothes have been disappearing, we do have some unnamed clothing within the laundry. I am more than happy to go through these with you on your next visit or alternatively if you could give the home a list of items so we can look for these items for you.


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Review from K A (Wife of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband (father and grandfather) has died this morning. We felt very grateful to every member of staff who assisted and helped him and us through these traumatic 2 weeks. Every question we asked was explained to us clearly and helped us to cope with the illness which we knew was terminal. He was
helped at every step of his decline with friendship and a smile and we came to believe they were more like family to us and we will be forever grateful we chose your care home because they answered our phone call straight away.

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Review from Keith P (Friend of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have worked very hard of this difficult period (COVID), and are always kind and considerate. Staff have maintained high standards keeping relatives informed with regards to residents. Well done, keep up the good work.

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Review from Kelly S (Granddaughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We spent my grandma's 99th birthday with her today and had a lovely few hours. The catering staff made her a cane and sang happy birthday to her which she loved.
The environment was Covid secure and we all felt safe whilst visiting.
All the staff made my grandma's day enjoyable!
Thank you.

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Review from Ann S (Wife of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and kind.

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Review from H T (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with care home staff for looking after my dad, the care shown is extremely wonderful. I would definitely recommend the care home to all my friends and family.

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Review from H B (Niece of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with how the home has looked after our aunty, especially with the difficult year we have all experienced. It's been lovely to be able to see her again and can't believe how well she looks.
Have been very cooperative with the visiting times etc.

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Review from Donald B (Son of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was extremely well looked after, due to the homes care and consideration Mum lasted far longer than anticipated.

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Review from Paul D (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom, recently deceased, aged 93, lived in Berry Hill Park for just over three years. She enjoyed her time there and was happy and contented. She was well cared for right up to her death. Special thanks to all staff.

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Review from L E (Daughter of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother's stay at home was just over 12 months during her stay I could see she was cared for at a very high standard.

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Review from Jayne B (Daughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the care that my Mum has received from Berry Hill Park Care Home enough, particularly in these unprecedented times. The home were fantastic in responding to Mum's need to be admitted really quickly. Without exception, all of the staff have looked after and cared for Mum, addressing her
specific physical needs and emotional needs. They are so patient and thoughtful. Her needs have been regularly assessed and discussed with both myself and Mum. Mum needed a lot of reassurance and due to poor sight couldn't join in all activities. The activity co-ordinators took on board her interest of gardening and have spent a lot of time enabling her to spend time pottering in the Care Home garden which has definitely improved Mum's well-being. Many thanks for the care and love you have shown my Mum, I really appreciate it.

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Review from A D (Daughter-in-law of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable. The rooms are excellent and well serviced and clean.
The public lounge lovely outlook. Food is excellent. The staff are friendly and look after my mother-in-law very well.
One lady deserves a special mention, very caring, friendly and a good organiser of social events.

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Review from Stephen B (Son of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is really well run and the staff are absolutely brilliant with the residents. They are very professional and thoughtful in the care they provide with the highest level of care and compassion in the work that they do. During this COVID lockdown, the staff have video-called either myself
or sister once a week so we had constant updates of my mum. We now have weekly window meetings with mum which is an added bonus. The care home actually locked down two weeks before the actual government lockdown so it shows you how well the company were prepared in dealing with it. I know that mentioning individual staff is not allowed but those involved with the video-calls and the other one I know by her first name who is so friendly and helpful are absolutely brilliant and deserve a mention, but all the staff are lovely and friendly, I would have no hesitation in recommending this care home. AAAAA rating from me.

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Review from Janet G (Wife of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Berry Hill Park Care Home since February 2019 due to a stroke which has left him needing 24-hour nursing care, which unfortunately still applies. Throughout this time his care has been second to none each and every member of staff have been exceptional, treating him,
myself and our family like their own.
Since the Covid-19 outbreak and closure to visitors on 12th March this year, the staff have been outstanding doing everything possible to keep all their residents safe and I have nothing but praise for their efforts at such a testing time. Keeping in touch with family and updating when required. Always happy to take a call from me when I’ve been worried and done video calls whenever possible. Having special days (80s day recently) to keep residents’ spirits up while missing visits from their families. They are like a second family to us and we think of them all with love and affection.
Hope things soon get back to normal visiting.

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Review from Tracy M (Daughter-in-law of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't thank everyone enough for all their help with my father-in-law's short stay. So pleased he came to you.

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Review from Helen R (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled well into the home with the help of all the staff.
Thank you very much.

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Review from M M (Son of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management at the care home is very professional. The care staff work very well together to meet the needs of every resident and have excellent communication skills. My mother has settled into the care home very well and responds very well. The activities that are held are very engaging, and the
atmosphere is fabulous!
I would highly recommend Berry Hill!

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Current Review Score: 9.4 (9.441)

Overview of Review Score

The Review Score of 9.4 (9.441) out of 10 for Berry Hill Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for Berry Hill Park Care Home is calculated as follows: ( (94 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 123 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.758 Points relating to the number of positive Reviews for Berry Hill Park Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 10 Positive Reviews ÷ 13.2 = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (19)

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Meet the Team (1)

Tara

Tara Spencer

Job Title: Home Manager

Introducing Tara Spencer
Home Manager at Berry Hill Park care home, Mansfield


What does ‘kindness’ mean to you?


“Kind care to me means going above and beyond to deliver person-centred care and treating our residents with love, dignity and respect. It’s sometimes the little things we do that demonstrate kind care.”


As a Registered Nurse, Tara has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents:


“I am passionate about elderly care and feel privileged to be a part of someone's life, to make a difference, and to drive high standards of care.”


Having joined HC-One in June 2024, Tara closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Tara remarked:


“My favourite thing about being a Home Manager is getting to build relationships with residents and families and supporting my team to be the best they can be.”


Tara’s name badge says, ‘I am a proud mummy’, which she says is because:


“I am very proud of all of my children; they are something that is very important to me. My biggest achievement has been raising my family, they make me happy every single day of my life.”


Outside of work, Tara enjoys spending time with her family and visiting her parents, who have recently moved to Cornwall.


If you would like to find out more about Berry Hill Park care home, Tara would be delighted to have an informal discussion with you to answer any questions and provide further information.