Berry Hill Park Care Home

Berry Hill Lane, Mansfield NG18 4JR
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9.4 101 Reviews
  • Berry Hill Park Care Home, Mansfield
Situated in Mansfield, Nottinghamshire, Berry Hill Park Care Home is a friendly and comfortable purpose-built care home with 59 beds, which offers residential, nursing and dementia care to older people.

At Berry Hill Park, the care team go above and beyond to make sure the home is a happy place to live for every resident. Led by a kind and experienced home manager, respect, dignity and empowerment underpins everything they do.

By getting to know each individual, the team encourage every resident to take an active part in life at the home, and there genuinely is something to suit each person's interests. Whether it be engaging with the activities programme, from baking to gardening, visiting the on site salon for some pampering, or relaxing in the landscaped gardens, each day offers something to look forward to.

For residents who wish to get involved with the wider community, the team also organise events with local schools, charities and businesses in the area, making it possible to stay connected with the Mansfield neighbourhood.

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Care Provided by Berry Hill Park Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tara Spencer (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Berry Hill Park Care Home Reviews (101)

Total of 101, showing 41-60
9.4

Berry Hill Park Care Home has a Review Score of 9.4 (9.441) out of 10, based on 11 reviews in the last 2 years. Over all time Berry Hill Park Care Home has 101 reviews.

Overall Experience

  • 69
  • 29
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Date Published

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Review from Suzanne F (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum recently passed away at Berry Hill Care Home after 13 months of living there. She had been suffering from Vascular Dementia for a number of years, and more recently physical complications. I personally can’t thank the manager and her wonderful staff enough. They cared for her during this difficult
time with humour, professional empathy, treating my mum with dignity and respect throughout. Whenever we called day or night we always observed the same caring and patient approach to residents despite often very challenging situations. Nothing was too much trouble for them. I would also like to personally mention the kitchen staff, one in particular who will know who they are. The extra mile she went to with my mum was commendable, and to their wonderful hairdresser who even came in the day before she died to perm her hair. Refurbishment of communal areas needed.

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Review from S T (Daughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff was helpful and respectful, making my Mum's last weeks bearable. Thank you.

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Review from J R (Son of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one when Mum became a resident (four years ago), she was treated with the utmost respect and kindness. As a family, we could not have wished for more caring staff and management, in every department.
Everything she needed was attended to with great care and understanding.
Thanks to everyone
involved.

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Review from Jean S (Daughter of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum resided at Berry Hill until she died After being there a number of years, There was a great improvement when the current manager joined the team. I was kept informed by the nursing staff if my mum's health showed any cause for concern which was very comforting.
My mum's room was kept tidy
and clean, which was wonderful her previous care home was disgusting, to say the least.
Mum always seemed clean and tidy not unkempt like her previous home.
My mum was on a soft food diet so it’s hard to comment on the food.

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Review from George G (Friend of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend of some 68 years, is a patient of Berry Hill Park Care Home, Mansfield. He has been at the premises for at least 6 months. He does seem to be improving, steadily but gradually. We are all impressed with the kindness and professionalism of the staff.

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Review from Christine L (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Berry Hill Care Home for just over a week. She is already looking much better, she has settled in well and all the staff are very friendly and caring. I was worried about Mum going into a care home, but I feel much happier now. Thank you.

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Review from Mary H (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted with terminal cancer for end of life care. As a family, we were very impressed with the standard of care she received, the kindness and dignity and their outstanding support offered to us, her family.
My sister and myself both registered nurses were made so welcome. We stayed
with our mother day and night. Her pain and symptoms were well controlled and we will never forget the love and support we received.

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Review from Graham H (Friend of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The improvement since the new manager is almost incredible. The good CQC status is well deserved and the local councils' 5-star award is further confirmation of the transformation that has occurred. The lady members of staff are for the most part caring and patient even with the sometimes irascible
behaviour of my friend is invaluable.

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Review from A C (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for a year now and she recently passed away. I cannot thank the manager and her amazing staff for the excellent care they gave her. They were extremely caring and generous and went way beyond the call of duty. The humanity and selflessness of the staff are incredible,
especially the end of life care. I can highly recommend this nursing home it certainly gave me peace of mind as I don't live locally.

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Review from Jenny H (Daughter of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in the care home for over 3 years. When she entered she was very ill and only expected to live a few weeks but with the care, patience and encouragement of the staff at the home, she did get stronger and was able to live a further 3 years. Mum was very exacting in her requirements
and standards, some of which was a result of her illness, however, she was constantly praising certain carers and the kitchen staff who made so much effort to make her as comfortable as possible. She seemed to really bond with some of the staff and they would often take their tea breaks to sit and talk to her. The kitchen staff were brilliant always trying to tempt her with food to make sure she ate. As a family, we cannot thank them enough. At the end, the care, attention, empathy and compassion my mum and the family were shown was wonderful. Their support and kindness at such a stressful time gave so much comfort to my mum and all the family. Thank you.

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Review from Gordon W (Brother of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Berry Hill over two years and during this period he has always received the highest standards of care and attention.
His accommodation and food has been first class. The staff have been excellent throughout and always treated my brother with dignity and respect. A
real family away from home.


Sadly my brother passed away on the 21.03.19 and was the best care possible at end of life. I thank all of the Berry Hill staff for making him as comfortable as possible.


I know my brother was happy and really thought of the staff as his extended family.


Thanks to everybody for what you do. Your all invaluable and I will remain forever grateful


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Review from Clive W (Husband of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food and drink; I do not know about as I am not a resident. Staff were very friendly and loving towards my wife and therefore I have a favourable impression.
I also have no knowledge of activities but my wife was not unhappy when I visited her.

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Review from Angela Y (Son of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was at Berry Hill for 3 years prior to her passing and she was extremely happy and comfortable there. The staff were excellent and provided a very personal touch. Mum loved them and the interaction she had with them. Even after Mum's passing both management and staff were so considerate and they
showed so much love and compassion in our time of grieving. Thank you all.

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Review from Tony S (Husband of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent 2 weeks in August 2018 as respite for me. At the time I was reluctant to mark the option excellent (as being absolutely meticulous) and wished there was a 'very good' choice.
On this occasion, caring for my wife had taken its toll on me and she became a resident in October. Gradually
her condition deteriorated and she died on December 20th. All aspects of the care at this time were such that only the option 'excellent' would apply.
I and the family shall forever be indebted to Berry Hill for their care to my wife in her last days.

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Review from Linda K (Daughter of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to take this opportunity to thank all the care staff on the ground, including the admin, laundry, handyman and cleaning staff who work very hard to look after residents, which can be challenging at times. I would like to thank the nurses who do an excellent job and are very dedicated, patient
and kind in their roles and last but not least I would like to thank the seniors and manager for all their hard work and time given by them to listen when I need an update. Thank you all for doing your best for the people you care for it means so much to both the residents and their families.

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Review from Pam W (Wife of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in the nursing home for 2 weeks. I would recommend it to anyone, it is a lovely home. Very caring and brilliant with residents. The food is excellent, as I have been and had a meal with my husband. All the staff are great, very nice people. It definitely gets 10/10 from me.

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Review from Kate E (Mother of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my gratitude for the wonderful birthday tea that the lovely catering team produced for my mum on 20th September. Delicious homemade cakes, a lovely variety of fresh sandwiches and savoury pastries, all presented beautifully with lashings of tea and coffee. It was wonderful, Mum
had a great time. You made it so special and went that extra mile with 12 relatives attending. Thank you so very much.

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Review from J P (Friend of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, comfortable accommodation with friendly, caring staff. The home has good facilities and plenty of extra touches to ensure residents are well cared for and feel relaxed in a pleasant environment.

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Review from John F (Brother of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is situated in a very nice location. The rooms are clean with ensuites, the residents' lounges are very good and clean. The coffee and tea area is lovely where you can have a quiet time with your relation. The resident's restaurant is to a high standard and the staff go the extra mile to enable
people to eat together. I think the care home is to a very high standard and the staff are wonderful with their patients. I could highly recommend it.

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Review from C F (Sister-in-law of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Berry Hill Care Home is a very welcoming and well-run place. The staff are very helpful, friendly and efficient.
Overall it is excellent.

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Current Review Score: 9.4 (9.441)

Overview of Review Score

The Review Score of 9.4 (9.441) out of 10 for Berry Hill Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for Berry Hill Park Care Home is calculated as follows: ( (94 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 123 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.758 Points relating to the number of positive Reviews for Berry Hill Park Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 10 Positive Reviews ÷ 13.2 = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (1)

Tara

Tara Spencer

Job Title: Home Manager

Introducing Tara Spencer
Home Manager at Berry Hill Park care home, Mansfield


What does ‘kindness’ mean to you?


“Kind care to me means going above and beyond to deliver person-centred care and treating our residents with love, dignity and respect. It’s sometimes the little things we do that demonstrate kind care.”


As a Registered Nurse, Tara has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents:


“I am passionate about elderly care and feel privileged to be a part of someone's life, to make a difference, and to drive high standards of care.”


Having joined HC-One in June 2024, Tara closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Tara remarked:


“My favourite thing about being a Home Manager is getting to build relationships with residents and families and supporting my team to be the best they can be.”


Tara’s name badge says, ‘I am a proud mummy’, which she says is because:


“I am very proud of all of my children; they are something that is very important to me. My biggest achievement has been raising my family, they make me happy every single day of my life.”


Outside of work, Tara enjoys spending time with her family and visiting her parents, who have recently moved to Cornwall.


If you would like to find out more about Berry Hill Park care home, Tara would be delighted to have an informal discussion with you to answer any questions and provide further information.