Berry Hill Park Care Home

Berry Hill Lane, Mansfield NG18 4JR
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9.4 101 Reviews
  • Berry Hill Park Care Home, Mansfield
Situated in Mansfield, Nottinghamshire, Berry Hill Park Care Home is a friendly and comfortable purpose-built care home with 59 beds, which offers residential, nursing and dementia care to older people.

At Berry Hill Park, the care team go above and beyond to make sure the home is a happy place to live for every resident. Led by a kind and experienced home manager, respect, dignity and empowerment underpins everything they do.

By getting to know each individual, the team encourage every resident to take an active part in life at the home, and there genuinely is something to suit each person's interests. Whether it be engaging with the activities programme, from baking to gardening, visiting the on site salon for some pampering, or relaxing in the landscaped gardens, each day offers something to look forward to.

For residents who wish to get involved with the wider community, the team also organise events with local schools, charities and businesses in the area, making it possible to stay connected with the Mansfield neighbourhood.

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Care Provided by Berry Hill Park Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tara Spencer (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Berry Hill Park Care Home Reviews (101)

Total of 101, showing 61-80
9.4

Berry Hill Park Care Home has a Review Score of 9.4 (9.441) out of 10, based on 11 reviews in the last 2 years. Over all time Berry Hill Park Care Home has 101 reviews.

Overall Experience

  • 69
  • 29
  • 3
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Date Published

101
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Review from Carol B (Partner of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of my partner's admission to Berry Hill Park have witnessed care, compassion and dedication from all staff to residents and visitors alike. The friendliness is spread throughout the building and I cannot praise them enough.

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Review from Patricia W (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was so happy at Berry Hill and loved everyone she says it is the best home she has been to.
Very friendly and caring and looked after all her needs. Being 102 in July 2018, I was the one worried for her but I can surely say I had no need to be as I'd never left mum before.
Thank you to everyone
involved.

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Review from Helen M (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum only spent three weeks here but she described it as a "5-star hotel."


All the staff treated mum with kindness and consideration.


The nursing care was excellent and available on demand.


Our family were able to visit at any time which was much appreciated.


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Review from Dave G (Son-in-law of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb treatment and care. Admitted late at night for respite with no problems. Mangement and staff were lovely.

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Review from Stephen H (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94 year old Mother has been resident for over 3 years and has, since June 2017, deteriorated in health, markedly having developed a rare auto-immune disorder. Personally, I have found it difficult say the least witnessing her decline and take each day on at a time. Reassuringly, the staff at the
home have, thankfully, been well and truly on the ball, detecting any nuances in her condition that have been taking place. Their support of Mum has been, when she needed it, very moving indeed and overall she could not be in better hands. I thank God each and every day that Mum is more than happy and content with the care she has been receiving at, what has become a very difficult time for her.

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Review from Elizabeth W (Respite Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A spacious welcoming home in which most of the residents seemed content at meal times in the large airy dining room.
Occasional nighttime interruptions by night staff to see all was well.
I was allocated a "showroom" which I had admired on an earlier visit but I had to request a mattress for the bed
on the first evening and a TV replacement for one not working to the arrival.
Only 1 tap gave water over the hand basin - running cold and then too hot to use until much later - no plug.
Meal-times were approximate for service in the dining room but trolleys with tea/coffee/sandwiches/cakes/biscuits come to you are rooms, food very good.

Reply from Clare Sheehan, Care Advisor at Berry Hill Park Care Home

Thank you for your kind comments regarding the Home overall to include the quality of food. I am sorry to hear that there were a number of concerns with your room upon arrival and would have gladly discussed these with you to get them resolved. I understand from our conversations that you felt comfortable during your time here at Berry Hill.


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Review from Mark S (Son of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I took a lot of time looking for the right place. There was an open door policy on the viewing - 'Come any time' - which showed confidence and no subterfuge. As soon as I walked in I could see the difference. The staff and residents spoke to me. The place was clean and warm and friendly. Mum was given
a corner room with en-suite. In the latter stages of dementia, she quickly settled. Wonderful food and great staff. If Mum feels like dancing, as she does most times, the staff join her. The 2-minute walk from the dining room to her room takes Mum 20 as she stops and gives every staff member a hug and a kiss. The great thing is that they return it. I could not be more relieved. I am confident it was a great fit for Mum. Everyone is so welcoming and they keep a watchful eye on all the residents. I am certain if there was a problem, and I haven't found one yet, I could raise it and it would be addressed immediately. The management and staff work hard and it shows. So great.

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Review from M W (Cousin of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The patience and care demonstrated by staff on dealing with a very difficult resident was exceptional. The new manager is professional, caring and supportive.

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Review from Graham A (Son of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted to Berry Hill Park Care Home after another spell at the hospital following a fall and night on the floor at his home. My father was not expected to live for more than a few days but because of the good, care and kindness shown to him by the staff here, he made an incredible recovery
and remains alive today. He may yet reach his 100th birthday. Thank you.

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Review from Michaela P (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Berry Hill were very efficient. It took no more than 48 hrs from enquiring, to assessing, to transporting mum into the care home. The change within 48 hrs of mum going in were noticeable. She went from sleeping all the time to eating 3 meals a day and having a conversation with you. My mum
was only there for 23 days and sadly passed away there. The nursing staff, carers, cleaners and cook went above and beyond their duties. They all helped to make mum's final days happy and comfortable. It was like being surrounded by extended family. Home from home. They respected your privacy as well as knowing when you needed their support.

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Review from Elaine H (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are many kind carers ar Berry Hill. One displayed particular kindness (as she always does) when she accompanied my mum in an ambulance to hospital. She reassured her and mopped her up.
When I arrived at the hospital, my mum was relaxed and reassured, despite feeling ill, evidenced by the beaming
smile she gave to the carer.
Mum has dementia so becomes disorientated in strange situations. This carer was her anchor to her normal life. Thank you for being there and for caring so much.

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Review from C M (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care mam's getting, just kitchen coffee shop water mostly cold, milk not always there, spoons missing!

Reply from Katie Price, Careline Advisor at Berry Hill Park Care Home

The hot water is replenished throughout the day but alternative equipment is being sourced to provide hot water continuously. Milk and teaspoons will be checked at intervals during the day so that the café area can be enjoyed by everyone.


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Review from J B (Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I asked to go to Chatsworth House and the home made it possible and took me out on a trip in the mini bus. It was really lovely to go. I even had my photo taken.

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Review from J B (Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent in all aspects.
Staff, carers, cleaners and cooks!!

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Review from D G (Son of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Berry Hill for 5 1/2 years. She had complex care needs and built excellent relationships with the friendly, caring staff. Due to my mother's illnesses, communication was difficult but staff were able to understand her needs and developed regular chatting sessions. My mother
spent the last few years in bed but never suffered any bed sores and received an excellent level of care and support from the home. She will be missed.

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Review from K M (Daughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are generally professional, kind and helpful. Ther are a few exceptions, it would be helpful if baths/showers were booked into the diary on a regular basis, instead of having to ask every few days and this request being delayed because of 'emergencies'. Early days, so hoping minor problems can
be sorted. In general, the home is satisfactory to good. Food is excellent, especially as the cook is devoted to her job. Some maintenance issues that could be easily resolved.

Reply from Claire Hurworth, Careline Manager at Berry Hill Park Care Home

We would like to thank you for raising your concerns. Our Staff aim to be professional at all times. Baths and showers are scheduled and planned to meet resident’s needs and wishes. Occasionally a bath or shower may have to be postponed due to unforeseen circumstances but this is not a regular occurrence. The home has a very experienced maintenance operative and maintenance issues are dealt with promptly and efficiently once they are brought to his attention.


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Review from S W (Husband of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Berry Hill for a number of months and has picked up ten fold. I have my meals brought to me so I can eat with my wife and all the staff are caring and care is given to my wife with respect. I am not a well gentleman myself and the staff look after me too. They say hello and goodnight
when I leave. Lovely manager too, all the staff are angels.

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Review from M W (Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love going out on the activities. I went to Mansfield Library to see Singing In the Rain. It was really good and we enjoyed it. I always love going on the trips because it is nice to go out and it is always fun to be with the staff because they are really friendly and fun.

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Review from J R (Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy the home and all the staff are lovely and nice to me. I like to go out on trips to the garden centre to buy flowers and Christmas presents. The manager comes to see me during the week to see how I am and I enjoy my meals and my room is big and lovely.

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Review from A C (Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to stay at Berry Hill and have met a lovely lady who I have my meals with. The staff are lovely and will do anything I ask them. The home is lovely and I feel at home.

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Current Review Score: 9.4 (9.441)

Overview of Review Score

The Review Score of 9.4 (9.441) out of 10 for Berry Hill Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for Berry Hill Park Care Home is calculated as follows: ( (94 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 123 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.758 Points relating to the number of positive Reviews for Berry Hill Park Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 10 Positive Reviews ÷ 13.2 = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (1)

Tara

Tara Spencer

Job Title: Home Manager

Introducing Tara Spencer
Home Manager at Berry Hill Park care home, Mansfield


What does ‘kindness’ mean to you?


“Kind care to me means going above and beyond to deliver person-centred care and treating our residents with love, dignity and respect. It’s sometimes the little things we do that demonstrate kind care.”


As a Registered Nurse, Tara has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents:


“I am passionate about elderly care and feel privileged to be a part of someone's life, to make a difference, and to drive high standards of care.”


Having joined HC-One in June 2024, Tara closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Tara remarked:


“My favourite thing about being a Home Manager is getting to build relationships with residents and families and supporting my team to be the best they can be.”


Tara’s name badge says, ‘I am a proud mummy’, which she says is because:


“I am very proud of all of my children; they are something that is very important to me. My biggest achievement has been raising my family, they make me happy every single day of my life.”


Outside of work, Tara enjoys spending time with her family and visiting her parents, who have recently moved to Cornwall.


If you would like to find out more about Berry Hill Park care home, Tara would be delighted to have an informal discussion with you to answer any questions and provide further information.