Berry Hill Park Care Home has a Review Score of 9.4 (9.441) out of 10, based on 11 reviews in the last 2 years. Over all time Berry Hill Park Care Home has 101 reviews.
Review from Keith W (Husband of Resident) published on 27 July 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.4 (9.441) out of 10 for Berry Hill Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.683 for Berry Hill Park Care Home is calculated as follows: ( (94 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 123 Ratings = 4.683
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.758 Points relating to the number of positive Reviews for Berry Hill Park Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 10 Positive Reviews ÷ 13.2 = 0.758
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jun 2018
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Job Title: Home Manager
Introducing Tara Spencer
Home Manager at Berry Hill Park care home, Mansfield
What does ‘kindness’ mean to you?
“Kind care to me means going above and beyond to deliver person-centred care and treating our residents with love, dignity and respect. It’s sometimes the little things we do that demonstrate kind care.”
As a Registered Nurse, Tara has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents:
“I am passionate about elderly care and feel privileged to be a part of someone's life, to make a difference, and to drive high standards of care.”
Having joined HC-One in June 2024, Tara closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Tara remarked:
“My favourite thing about being a Home Manager is getting to build relationships with residents and families and supporting my team to be the best they can be.”
Tara’s name badge says, ‘I am a proud mummy’, which she says is because:
“I am very proud of all of my children; they are something that is very important to me. My biggest achievement has been raising my family, they make me happy every single day of my life.”
Outside of work, Tara enjoys spending time with her family and visiting her parents, who have recently moved to Cornwall.
If you would like to find out more about Berry Hill Park care home, Tara would be delighted to have an informal discussion with you to answer any questions and provide further information.
