Review from G B (Wife of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience

Overall, Broadgate is a good, caring, care home, run by careful, committed staff, who are well-led by the management. The dark wood of the corridors can make it ab it heavy, but each resident's spacious bedroom (with ensuite toilet), is kept very clean. A cleaner is employed specifically to clean at

all times. Any spills are dealt with immediately. Food is good, varied and presented temptingly and the dining hall is a cheerful, sunny environment. There are plenty of staff, though, at lunchtime, they are very busy. Residents are kept safe and quite carefully supervised. Staff are kind and toilet needs are treated with dignity. The home has begun to branch out and increase singers/musicians, to broaden residents' horizons.

Reply from Rahi Joshi, Marketing Associate at Broadgate Nursing Home

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your husband is at ease with us. I'll forward your warm sentiments to our home team. Kind regards.

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Review from Debbie D (Power of Attorney of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience

The nursing home and resident rooms were always very clean. The security was good and the staff were always helpful offering to escort you and offered a choice of the lift or stairs. The staff are amazing. Always welcoming, friendly, approachable and very helpful and supportive. I sat with a resident

as he passed away and the staff were there for us but gave us privacy. Truly grateful to all of them.

Reply from Rahi Joshi, Marketing Associate at Broadgate Nursing Home

Thank you for sharing your thoughts with us. We are happy to know you're satisfied with the care provided, our team's hard work is always to maintain our user's care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards.

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Review from Shirley S (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience

My mother's care has been first-class. All her needs have been catered for. Always clean. Never had an odour of a person that is double incontinent. All the staff have been friendly and approachable.

Reply from Rahi Joshi, Marketing Associate at Broadgate Nursing Home

Dear Shirley,
Thank you for your kind feedback. We are delighted to know your Mother is well-cared for and we ensure to maintain the best care standards always. I will pass your kind words on to the team.
Warm Regards,
Rahi

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Review from Paula P (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

Our family has found the staff to be thoughtful, effective and professional in their approach to dad's care. Within hours of dad's arrival his nurse had made great efforts to not only perform the necessary checks and gather information on dad's needs but had made a connection with dad too. This instant

building of an effective relationship with him is very important to us all. Communication has been excellent ensuring we are continuing to be involved in his care. It feels like home from home.

Reply from Rahi Joshi, Marketing Associate at Broadgate Nursing Home

Dear Paula, thank you for sharing your experience with us. We strive to provide the utmost comfort and care for our residents. We are delighted to know that your dad is comfortable with us. I will pass on your sentiments to the team. Best Wishes.

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Review from Phil B (Husband of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience

Congratulations to you all on your achievement in the inspection! You have worked hard for the grade and fully deserve the award. You all have something that cannot be learned, it is a gift for the chosen few. Love You All.

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Review from Y P (Next of Kin) published on 20 May 2022
Submitted via Website • Report

Overall Experience

Although I am described as next of kin, I am actually a professional who has been involved with a person now residing at Broadgate. As this person has no relatives and I had supported them in their own flat for over 10 years I am treated by the home as a de facto next of kin. When this person developed

dementia we chose Broadgate because it was in a familiar local area. I was aware of the unfavourable reviews but went in with an open mind. Despite the difficult Covid environment, the staff went out of their way to make our first visit a joy. When they became a resident, Broadgate went above and beyond to provide a brilliant service. This resident had many additional needs and at every opportunity, the staff have worked hard to draw in additional resources whenever needed, to respond to changing circumstances. Additionally, the staff have always included me in any decisions. I cannot recommend Broadgate enough.

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Review from Lorraine W (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident at Broadgate since March 2021. Whilst her entry (during covid) was very difficult both for her and the family we feel that the extremely caring staff have gone above and beyond to help her settle. Unfortunately, my mum is still a little unsettled, however, due to the expertise

and care given to her (and us) since then, her family feel that the situation will keep on improving. We have nothing but praise and admiration for all the staff at Broadgate and fully recommend it to anyone I know is in need. A big heartfelt thank you them them all.

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Review from Tracey R (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience

This is the third care home that my dad has been in. Luckily the first two were only temporary, but I wasn’t looking forward to choosing somewhere on a permanent basis because of what I had previously not only seen, but what I have heard has happened in care homes. Our first choice was Broadgate, based

on the website, the location and on what reviews I could find. However, since he has been there, I have never, ever had any cause for concern. Since day one, the staff has been fantastic. They keep us regularly informed of my father's health and well being. My dad's personal growth has also been unbelievable. He has gained weight, he no longer looks in the pain he was in, in hospital. He always looks clean, fed and happy and for his family that is priceless. My family will forever be grateful to the staff at Broadgate Care Home. I have never felt it is ‘just a job’ to anybody. I see that they genuinely care about my dad. Thank you to everyone at Broadgate. You are all just so special.

Reply from Rahi Joshi, Marketing Associate at Broadgate Nursing Home

Dear Tracey, thank you for your kind words. We appreciate your time to share your thoughts. Our top priority is residents' well-being and adjusting care plans to cater to individual needs for their comfort. Your message is passed on to the team. Best Regards.

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Review from Douglas N (Brother of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience

Over the past 8 months, since she has been in Broadgate, my sister's life has improved from being a poor old lady, to now living a refined and dignified life in comfort, surrounded by a very friendly and caring team. Very happy with Broadgate Care Home.

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Review from Jeanette H (Daughter of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience

I visit regularly and love to see my relative respond well in the happy environment that is Broadgate Nursing Home. Nothing is too much trouble as far as care goes and that also extends to how visitors are received. Well done for getting such a high grade, you all deserve it.

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Review from Patricia T (Wife of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience

Care is given with kindness and compassion. Nothing is too much trouble. All the staff are cheerful and come across as well-motivated. The staff are mindful and consider the situation of both residents and relatives.

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Review from I J (Daughter of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been having regular periods of respite care at Broadgate since July 2021. We have been very happy with the care and support that she has received over that period. The staff and management are extremely kind, friendly and caring. The home is safe, caring, responsive and well-fed by the

manager who is very helpful. My mum is happy here and we'll be using this again.

Reply from Kristine Rowlinson, Registered Manager at Broadgate Nursing Home

Thank you for entrusting us with your mum's care. It is always a pleasure looking after her.

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Review from E G (Niece of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience

My aunt has been looked after since 2016 and I have always been very happy with the care she gets.

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Review from Maureen R (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience

Another lovely visit with our mum, it's always a pleasure to visit not just our mum but the staff too. This is like home from home the residents here are treated like family by all the staff, Mum has always been content the staff have always kept us informed of any changes which bring comfort and confidence

to everyone that Mum is being cared for with dignity in every way.
We are so pleased we chose Broadgate for Mum and would not hesitate to recommend to others, we can't thank the staff enough they do a fantastic job which is not easy and is not without challenges, yet every aspect of care and social interaction that you would want for your loved ones are met to a high standard.

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Review from L D (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience

My mother is content and settled at Broadgate. She is well cared for and is always smart, clean and tidy when I visit her. The staff keep me informed of any medical problems and their emails of visiting arrangements through Covid. Her room is always clean and tidy, I would not hesitate to recommend

Broadgate to friends in need of residential care.

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Review from Maria D (Daughter of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience

My 94-year-old mother entered Broadgate House Nursing Home after a spell in hospital so that her health care needs could be assessed. After years of trying to manage her complex needs myself with the occasional help of paid carers in her warden aided flat, I was delighted to discover that a haven like

this existed!! The management is approachable, friendly, empathetic, supportive and efficient, whilst the duty nurse, along with her nursing colleagues, have done everything possible to understand my mother's medical and clinical needs. I cannot sing their praises enough- suffice it to say that I would recommend Broadgate House unconditionally! And it is unbelievable value compared to other nursing home establishments we have considered!
My mother is now sadly bedbound, sleeping much of the time, but I am happy to know that she is in a cosy room, cared for by cheerful, kind individuals who try to make her waking moments lively and stimulating.

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Review from Wendy C (Daughter of Resident) published on 31 May 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy and cannot praise the home and the staff highly enough. They have made the transition into the home for both myself and my mum fantastic. The links with the external caregiving teams, such as the mental health team, have been so quick and efficient with Mum's emotional and physical wellbeing

at the heart of it all. The speed and quality we have received throughout, of care so far, has been remarkable.

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Review from M T (Son of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience

The best thing about this place is the staff, who are excellent. The place is kept clean and the food was good. We were always made to feel welcome and anything that we requested was acted on very quickly.

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Review from S M (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

There have been a few issues at Broadgate with my father getting out, but myself and the rest of my family hope that matter has been resolved. I cannot fault the staff and the care my father gets. I would like to see the bedrooms get a bit of decoration ie paint the walls. I am also hoping that with

the change of management everything will improve given time.

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Review from G D (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother passed away in Broadgate in February 2020, the compassion and care shown to her in her final days and hours was commendable. Thanks especially to the staff nurse.

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Broadgate Nursing Home

Care Provided by Broadgate Nursing Home

Good to Know

Funding & Fees Guide for Broadgate Nursing Home

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