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Carlton Nursing Home has a Review Score of 7.9 (7.887) out of 10, based on 2 reviews in the last 2 years. Over all time Carlton Nursing Home has 4 reviews.
Review from Richard B (Son of Resident) published on 8 November 2024
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Reply from Cath Flavill, Owner at Carlton Nursing Home
Thank you for a lovely review. We're pleased that mum is closer to her friends. It was a pleasure caring for her.
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Review from Charlotte N (Daughter of Resident) published on 4 July 2024
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Review from Michael B (Son of Resident) published on 25 October 2022
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Reply from Cath Flavill, Manager at Carlton Nursing Home
Thank you so much for this wonderful review. I have shared this with all our staff and it has been gratefully received.
It was a pleasure looking after Mum.
Should you require any support please do not hesitate to get in touch with us.
Thank you again from us all.
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Review from Lila L (Daughter of Resident) published on 1 April 2022
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Reply from B Rai, Owner at Carlton Nursing Home
Thank you, I will share your lovely review with our team.
If there is anything else we can do to support please get in touch.
Wishing you and the family all the best.
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The Review Score of 7.9 (7.887) out of 10 for Carlton Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.417 for Carlton Nursing Home is calculated as follows: ( (12 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.417
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.47 Points relating to the number of positive Reviews for Carlton Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 2 Positive Reviews ÷ 5.8 = 0.345
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Nov 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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