Charnwood Care Home

24 Station Road, Carlton, Nottingham NG4 3AX
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8.6 60 Reviews
  • Charnwood Care Home, Nottingham
Charnwood Care Home provides a high quality home for care home residents.

Trained staff give people the care they need in a respectful way.

A wide range of activities are arranged for residents to participate in.

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Care Provided by Charnwood Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Divine Rock Care Ltd
  • Person in charge
  • Abiola Oluikpe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (88)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Charnwood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
  • (these prices are only a guideline, please contact Charnwood Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Charnwood Care Home Reviews (60)

Total of 60, showing 1-20
8.6

Charnwood Care Home has a Review Score of 8.6 (8.640) out of 10, based on 8 reviews in the last 2 years. Over all time Charnwood Care Home has 60 reviews.

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Review from J D (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New staff uniforms are smart/branded. Table decorations are lovely and welcoming. Staff polite and friendly. Most of all, dad's happy and likes all staff. As a family, dad is well cared for and popular. Care and medical needs well met. Thank you all as appreciated so much.

Reply from Bisola Obileye, Director at Charnwood Care Home

Thank you for taking the time to review Charnwood Care Home and your lovely comments. Definitely he is a lovely and a gentleman, we all love him. We appreciate you too.


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Review from K B (Granddaughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grandad is happy and content here. Staff are always welcoming, polite and go above and beyond. The tables are always set up and presented lovely.

Reply from Bisola Obileye, Director at Charnwood Care Home

Thank you for taking the time to review Charnwood Care Home, we love your grandad too. We appreciate your kind comments.


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Review from C D (Friend of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival was greeted, very friendly with a surprise cup of tea and biscuits! Lovely atmosphere in care home. Observed care and attention to residents. Would recommend Charnwood Care Home as exceptional in its upkeep of the home, both inside and outside.

Reply from Bisola Obileye, Director at Charnwood Care Home

Thank you for taking the time to review Charnwood Care Home, it is always nice to have our residents' friends around.


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Review from Rebecca L (Granddaughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

A resident peed on the fish tank, I watched him do it. A carer came over and placed the resident in a chair after I pointed it out to a couple of carers, the carer then walked away the poor guy had urine all down his joggers. The carer came back with what looked like a dry mop no bucket, smudged the
urine over the nice clean carpet and walked away with the mop dripping bodily fluids all over the floor. A cleaner then appeared and said the mop had disinfectant on it, really because all I could smell was wee. She said all you will be able to smell now is disinfectant. My reply, really and what about the poor man still sat in dirty wet clothing. The cleaner made a suggestion that someone take the resident to be changed, which should have been down to the carer to do before running off for the mop. Not one person cleaned the chair with the bodily fluids on though. Does anyone at this home receive training? What very poor performance.

Reply from Bisola Obileye, Director at Charnwood Care Home

Charnwood Care Home is a residential and nursing care home. Many of our 40+ residents have dementia and other nursing needs. Most unfortunately, the incident in the review has been grossly misrepresented. Soon after the gentleman who suffers from dementia urinated on the floor near our aquarium, a carer came over to the location and attended to the resident immediately, first to calm him down and subsequently, to take him away ever so gently, for a clean-up and change of clothes. This was followed by the cleaner disinfecting the location and further cleaning the place and its surroundings. We could have explained this to Rebecca L but she made no attempt to reach out to the care leaders or management on the day of the incident to share her observation. Management has subsequently met with Rebecca L's aunt and mum (during their subsequent visits) and they are both happy with their mum's care. We therefore refute Rebecca L's account of the incident and her conclusion.


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Review from Sharon S (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since the end of October 23. It was devastating to have to move her out of her home, but the staff have settled her in so quickly, I’m astounded.
Despite having Alzheimer’s, she tells us regularly she is happy and settled and everyone is kind and most importantly she feels safe.
I
cannot thank everyone enough, you made the transition so easy and have all been wonderful with Mum.
Charnwood is clean, homely, welcoming and friendly.

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Review from M D (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always clean and fresh.

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Review from Lynne T (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming here my life has changed. I enjoy being here. The staff are amazing, so glad I was sent here. The food is amazing.

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Review from Margaret S (Wife of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are well looked afters, always look clean and fresh. Good many, good variety. Staff are really good. Rooms are always clean and fresh but would look nice with some cheerful duvet covers. A wonderful nursing home, everyone should be so proud. Five-star.

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Review from Elizabeth D (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives excellent care. I am always kept informed of any incidents and am safe in the knowledge that he is secure and well looked after.

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Review from R A (Sister of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Charnwood's nursing and care home staff and management are all courteous and pleasant. My sister is treated with respect and kindness.

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Review from C S (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find the staff caring, friendly and helpful. Nothing is too much trouble.
My dad feels safe - we know he's being looked after.

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Review from Gerald F (Nephew of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first visit (my wife and I) we were delighted with the welcome from the staff, the clean, light, and fresh air ambience of the home.
My aunty has dementia but is still full of her old personality and characteristics. The kindly and attentive staff encourage her to be herself: Fortunately, she
is fairly active and insists on walking around without a stick but always under the watchful eye of the staff. In good weather, a keen gardener in her day, she visits the home's own garden.
She told us she likes her bed and her room is a happy, contented looking place with personal mementoes from her own home.

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Review from R H (Husband of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Settled in very well. Likes the staff and food very much. Looked after well. Left far better than she was on admission.

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Review from D N (Mother of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful, kind, very easy to talk to, have been a great help to us and our son.

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Review from Ann H (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been lovely and helpful and remember my father's name.
It's a very clean and respectful place.

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Review from Kayt R (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was in a bad way when she came to Charnwood Care Home 3 months ago; her dementia had taken its toll emotionally. Thanks to the wonderful staff, she is now mostly happy and far more content. All the staff I've had contact with have been truly kind and caring and any interactions with other residents
I've witnessed/heard have backed this up. The carers 'care' which to me is what really matters.

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Review from Gill N (Daughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After this past year as a full-time carer of Mum, who has vascular dementia, both myself and Mum were really ready for a break. It was so important to me that Mum enjoyed her stay and had a positive experience.
Charnwood Care Home provided a safe, friendly, professional and well organised home for
Mum to receive the care she deserves. In these challenging times it was such a relief to see all the staff happy and caring and providing excellent, safe care.
Mum is happy to return and we have booked another short stay.
Thanks to all the staff.

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Review from Clare D (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have worked really hard to settle in mum and dad. All very friendly, helpful and kind. Concerns are dealt with quickly. Communication with us is great. Activities are enjoyed and photos are on Facebook is a brilliant way for the grandchildren to see what grandparents have been doing. A huge thank
you to everyone involved in mum and dads care.

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Review from C M (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems very settled, everyone is helpful.

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Review from S P (Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I came here on Thursday 1st April 2021 I have found the wonderful care and treatment of the manager and all the staff absolutely wonderful and I feel very happy and safe at this lovely care home. I feel very happy and am looked after extremely well. I feel safe, contented, happy and at peace.

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Current Review Score: 8.6 (8.640)

Overview of Review Score

The Review Score of 8.6 (8.640) out of 10 for Charnwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Charnwood Care Home is calculated as follows: ( (72 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 96 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.098 Points relating to the number of positive Reviews for Charnwood Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 7 Positive Reviews ÷ 17.6 = 0.398

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Inadequate

  • Responsive

    Inadequate

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Charnwood Care Home

What types of Care is Charnwood Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Charnwood Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Charnwood Care Home have?

There are 88 Single Rooms.

What are the Facilities & Services at Charnwood Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charnwood Care Home to the centre of Nottingham?

3.1 mile(s) as the crow flies, distance by road may be significantly further.