Charnwood Care Home

24 Station Road, Carlton, Nottingham NG4 3AX
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8.6 60 Reviews
  • Charnwood Care Home, Nottingham
Charnwood Care Home provides a high quality home for care home residents.

Trained staff give people the care they need in a respectful way.

A wide range of activities are arranged for residents to participate in.

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Care Provided by Charnwood Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Divine Rock Care Ltd
  • Person in charge
  • Abiola Oluikpe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (88)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Charnwood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
  • (these prices are only a guideline, please contact Charnwood Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Charnwood Care Home Reviews (60)

Total of 60, showing 21-40
8.6

Charnwood Care Home has a Review Score of 8.6 (8.640) out of 10, based on 8 reviews in the last 2 years. Over all time Charnwood Care Home has 60 reviews.

Overall Experience

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Review from F D (Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful, helping us to settle in.

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Review from J S (Wife of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Olivia Shields, Marketing Assistant at Charnwood Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one.


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Review from T S (Niece of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very accommodating and my aunt has been treated with compassion. My aunt was a caring nurse for years so it is such a relief to know she is happy and feels safe.

Reply from Olivia Shields, Marketing Assistant at Charnwood Care Home

Thank you for letting us know how we are doing at Charnwood Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from June S (Wife of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I haven't been in the main lounge/dining area since March but until then I found all the carers really friendly and helpful and the food was always geared to what my husband was able to eat. The domestic and catering staff were also very helpful and always very busy - also the activities person always
tried to include everyone and spent time one-to-one with my husband. His medical needs are well catered for, and I am very pleased with his care at Charnwood.

Reply from Olivia Shields, Marketing Assistant at Charnwood Care Home

Thank you, for letting us know how we are doing at Charnwood Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from James A (Son of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Could not find a contact number after 22:00 to establish if my father had been kept in overnight at hospital on 28th November. Would like to see a 24-hour contact number on the website as current contact numbers prevent contact. No option to leave messages only cycle around options and prevent contact.

Reply from Ronnie Cavanagh, Marketing at Charnwood Care Home

Thank you, James, for your feedback. We are sorry to hear you were unable to get in touch with our home. Our contact number is available on our website and we can be reached 24 hours a day. If you experience any further issues please do let us know and we would be happy to assist in any way we can. Have a great day.


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Review from Kathryn R (Granddaughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother required emergency dental care. This was highlighted to the care staff. A call was made and my grandmother was taken to the local dentist registered as a patient and received the care required. This was exceptional care given.
Thank you to the activities lady. She was amazing.

Reply from Ronnie Cavanagh, Marketing at Charnwood Care Home

Thank you, Kathryn, for letting us know how we are doing at Charnwood Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Tracey J (Relative of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my aunt today. I was extremely pleased with how happy my aunt was. The activity lady was extremely helpful to myself and my father. This lady also seemed to be engaging with the residents all the time, singing and pacifying one resident that seemed very uncomfortable in his chair. She was
lovely.

Reply from Ronnie Cavanagh, Marketing at Charnwood Care Home

Thank you, Tracey, for letting us know how we are doing at Charnwood Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from J O (Daughter-in-law of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A new manager to home just appointed so hopefully there will be some changes for the better. No activities for a long while so there has been no stimulation.

Reply from Ronnie Cavanagh, Marketing at Charnwood Care Home

Thank you for your feedback towards Charnwood Care Home. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.


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Review from C H (Nephew of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Efficient and caring staff. Pleasant with residents and visitors. Home kept clean and tidy. Regular meals given.

Reply from Ronnie Cavanagh, Marketing at Charnwood Care Home

Thank you for your wonderful feedback about Charnwood Care Home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from Josephine P (Daughter of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy here, made friends, joins in with the activities. Best game is Bingo.

Reply from Ronnie Cavanagh, Marketing at Charnwood Care Home

Thank you for sharing your recent experience of Charnwood Care Home. We are pleased to hear it has been positive and we are happy to learn that your Mum is enjoying the bingo! We look forward to your next visit. Have a great day.


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Review from Andrew H (Grandson of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident in the dementia unit at Charnwood from May 17 until her death in March 2018. The care given by the staff that worked there was very, very good. They showed compassion and care and love for my mother at the time she needed it most. I will remain ever grateful for their support
at what was a difficult and painful time for my mother, myself and my family.

Reply from Ronnie Cavanagh, Marketing at Charnwood Care Home

Thank you, Andrew, for sharing your experience of Charnwood Care Home. We really appreciate your lovely comments about the time your mother spent at our home and we are pleased to learn you felt our team supported her and your family throughout. Thank you once again. Take care.


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Review from Eloise H (Granddaughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff work hard. Sometimes I have to ask for help for my relative, but staff are prompt to help, as my nana's condition is unpredictable. I'm happy with where she is placed and know she is safe and cared for.

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Review from John S (Husband of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that I am very relaxed when I leave my wife in the care of the staff.

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Review from B B (Friend of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following our assessment, a lady showed us around and it has very pleasant rooms and the lady answered the questions we asked her.

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Review from K L (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my mum first coming in for respite to now being a full-time resident, we as her family are very happy with my mum's care. Carers are very good, my mum has settled in here very well and is really happy here.

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Review from Gillian S (Sister-in-law of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This being my first visit, it's hard to give a review, but we were greeted by very friendly staff. The atmosphere is very happy, we were offered tea and biscuits. The room is bright and airy, all very good.

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Review from C B (Friend of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant atmosphere, welcoming and very hospitable. Residents are well cared for and nothing is too much trouble. I like the new keypad system. It's nice to know they take security seriously.

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Review from J W (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of this care home are very dedicated to my father's care. They take the time to know his likes and dislikes and encourage him to move/exercise and eat at meal times. The nursing staff are very experienced and attentive and they always consult me when any medical issues arise. I always leave
Charnwood in the knowledge that my father is getting the best care possible.

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Review from Linda S (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very friendly and you feel you are at home when you are there. I have just had my mother's birthday in there and the staff were great. They put banners up for her in the bedroom and downstairs. They made sure she had a lovely day. Brill place.

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Review from Matthew B (Friend of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home has been refurbished to a beautiful standard. The lounge is really cosy and welcoming and my friend's bedroom is spacious and bright. Staff are lovely and really welcoming and friendly.
They have recently opened a dementia unit which looks like it's being refurbished and my friend feels very
safe since the keypad has been fitted, especially in this day and age. The food was good and really enjoyed the fresh bread the resident was making, the activity lady so helpful and nice.

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Current Review Score: 8.6 (8.640)

Overview of Review Score

The Review Score of 8.6 (8.640) out of 10 for Charnwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Charnwood Care Home is calculated as follows: ( (72 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 96 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.098 Points relating to the number of positive Reviews for Charnwood Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 7 Positive Reviews ÷ 17.6 = 0.398

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Inadequate

  • Responsive

    Inadequate

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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