Charnwood Care Home

24 Station Road, Carlton, Nottingham NG4 3AX
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8.6 60 Reviews
  • Charnwood Care Home, Nottingham
Charnwood Care Home provides a high quality home for care home residents.

Trained staff give people the care they need in a respectful way.

A wide range of activities are arranged for residents to participate in.

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Care Provided by Charnwood Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Divine Rock Care Ltd
  • Person in charge
  • Abiola Oluikpe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (88)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Charnwood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
  • (these prices are only a guideline, please contact Charnwood Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Charnwood Care Home Reviews (60)

Total of 60, showing 41-60
8.6

Charnwood Care Home has a Review Score of 8.6 (8.640) out of 10, based on 8 reviews in the last 2 years. Over all time Charnwood Care Home has 60 reviews.

Overall Experience

  • 35
  • 22
  • 2
  • 0
  • 1

Date Published

60
3
4
8
52

Review from Janet M (Relative of Resident) published on 27 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Charnwood to be a very clean and friendly home. I was made to feel welcome as soon as my relative was taken in. I would highly recommend the home to people looking for permanent care for loved ones. Rooms come as basic but soon made my relatives room feel like home as we were allowed personalise
it.

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Review from Julie M (Sister of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for visit on behalf of my sister. The staff seemed very professional and the home was very clean, I was happy to leave my sister there.

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Review from Harry C (Brother of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following my visit today I wish to congratulate the girls on shift. The care, kindness and empathy given to my sister was exceptional. The activity lady made sure I had a drink and my sister was well looked after. While I was there a lady became distressed and was shouting the activity lady was very
good she soothed her and gave the lady a hand massage which looked very comforting for the lady. I would recommend this home it's very nice.

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Review from Roy B (Son of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the way my mother is being cared for. I would be more that satisfied for my mother to stay long term. I consider the facilities far better than other care homes I have seen.

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Review from Wendy H (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Charnwood the best after viewing a few other care homes, for our Dad who has dementia. We leave him contented knowing he is comfortable and well looked after. We visit regularly at all times, find staff all friendly.

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Review from Ken (Son of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I see that my father receives a high standard of care and attention. The staff are thoughtful and caring and it's a comfort to know and see their dedication to his needs as we are now so far away. The facilities are excellent and the quality of the food and activities is of a very high standard, no
complaints from my dad in that respect.

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Review from Patrick O (Son of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in just over a month and new management is now in place. Overall first impressions are good. Staff always friendly and welcoming. Mum always looks clean and tidy and seems to have settled in. She is well and is happy.

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Review from J W (Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

T think the staff here are marvellous. I was a bit scared coming here but the staff make me feel welcome. The activities lady is lovely very bubbly and energetic and nothing is to much trouble. I enjoy the food and company.

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Review from Eileen L (Resident) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are brilliant, nothing is too much trouble. The Activities Coordinator did a wonderful quiz, which was really interesting and funny. Well done. I enjoyed the food, very tasty. People are very friendly and polite.

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Review from Margaret S (Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I asked the activity lady to take me shopping, I had only been here a couple of days and nothing was too much trouble. She booked me a taxi and got me to the shops, she found everything I wanted, it was such a pleasure to be with her. When we got back she got all my stuff together and put it in my room.
After this, she settled me down for my lunch, this lady was marvellous.

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Review from Lorraine P (Daughter of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Charnwood really suits my mother well, every member of staff are brilliant caring and kind. Glad to know we have placed mum in the best care thank you. My grandson says it's nice too.

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Review from Terry H (Son of Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything OK, always clean and tidy. Never found any problems.

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Review from D G (Relative of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home is clean, tidy and welcoming. My relative is well cared for and always tells me so. Food is lovely and well presented. The activities lady is wonderful. She is very warm and friendly and is a credit to your company. All the other staff are very warm and friendly.

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Review from C C (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Spoke to the activities co-ordinator, now we appreciate how difficult it is to encourage my mum to take part in the activities. We are happy that trouble is taken with mum and that she does take more part than we thought. I have seen the activities co-ordinator in a different uniform so it's really
disappointing that when staff is short she is taken off activities!!!

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Review from T J (Sister-in-law of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Activities is a lot better now than it was before. Bedrooms need to be decorated and new furniture. Staff to take more care of people's possessions. Messages need to be clearly written down.

Reply from Lesley Wright, Home Manager at Charnwood Care Home

Hi there, thank you for taking the time to review Charnwood Care Home - we really appreciate all comments and feedback. Since receiving the review I have taken a look into the problems you mention and would like to share the outcomes with you. In relation to the décor, this is also something we are looking into and I’d be happy to discuss further with you. I look forward to speaking with you. Kind regards.


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Review from D J (Brother of Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms are poorly decorated, not been done for years. Staff are good and polite.

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Review from D A (Friend of Resident) published on 2 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, polite and caring. Activities coordinator has improved the entertainment and everyone like the lady, very good. In fact the staff are all very good.

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Review from P B (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very homely and welcoming and the staff are very caring and friendly. My mum/dad settled in very quickly and are happy and feel safe. The meals are good and varied, staff will always keep family informed and up to date. There are lots of different activities that they can join in if they
wish. I would highly recommend this care home to anyone.

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Review from A J (Daughter of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care my mother gets is amazing. Mum is so happy at Charnwood and enjoys the care, kindness and laughter she has.

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Review from Margaret V (Sister of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the care my brother gets, there is a nice feeling to the home and carers are very nice. My brother is settled and likes living in the home which says a lot. The staff are always friendly and very helpful you don't want much more than that.

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Current Review Score: 8.6 (8.640)

Overview of Review Score

The Review Score of 8.6 (8.640) out of 10 for Charnwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Charnwood Care Home is calculated as follows: ( (72 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 96 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.098 Points relating to the number of positive Reviews for Charnwood Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 7 Positive Reviews ÷ 17.6 = 0.398

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Inadequate

  • Responsive

    Inadequate

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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