Review from John M (Brother of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

In my opinion, the staff and the care home are brilliant. I would recommend Willow Brook as it is a fantastic place. The staff are fantastic and I couldn't fault it in any way.

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Review from Margaret B (Sister of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience

All very kind and helpful staff. Clean and well looked after place. All very thoughtful and helpful. Can't wish for a better place for staff.

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Review from Ian F (Husband of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience

Wife seems happy here and staff are very kind to her. She enjoys the meals and is happy here.

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Review from Cynthia D (Wife of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience

My husband was looked after extremely well while I had a weeks respite. He had several baths which he enjoyed and was smiling when I collected him. He has high needs and I know too well how time-consuming his care can be. I was well pleased with the way the staff handled him and spoke to him.

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Review from Jackie B (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience

The staff are very helpful and caring always willing to help.
The place could do with a lick of paint and new carpet in the lounge. Residents spend a lot of time alone, could do with a little conversation from staff.

Reply from Clare Sheehan, Careline Advisor at Willow Brook Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. We appreciate your lovely comments regarding our staff team, our aim is to provide the kindest care to all Residents. We have taken on board your suggestion regarding the decoration of certain areas within the Home, and are currently evaluating the Home for this purpose. I am happy to share that we have recently employed a designated Wellbeing Activities Coach, whose position is to ensure there is a greater dedication to activities within the Home for all our Residents. We also have a robust cleaning schedule throughout the Home. Please feel free to discuss any specific improvements to this with us in the Home.

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Review from Sandra P (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff enough for making Mum's final months comfortable and dignified. The staff were extremely efficient at picking up on, and recognising when Mum wasn't well and the Doctor arrived very quickly to review Mum's treatment. Thank you for taking such good care of my Mum.

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Review from Malcolm G (Son of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience

Having experienced 3 care homes where parents and in-laws resided, I can say with some certainty that what makes a care home an excellent care home is down to one factor - The staff. The staff at Willow Brook Care Home are excellent. Quite possibly during a stay, the resident will have concerns and

we were no different. What was different about Willow Brook Care Home is that those concerns were sorted out immediately and mum confirmed that to be the case. Our experience in another home showed that the staff at Willow Brook Care Home really care about the residents' wellbeing. Not all care homes are the same. Judge the staff, not the décor.

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Review from Thomas B (Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience

I am very impressed with this home, the quality of care, the variety and quality of the food and drink, the comfortable accommodation and everything else in general.
Particularly the help available for whatever arises.

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Review from Sue H (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

All staff treat my father with dignity. Communication is excellent, staff are approachable and friendly. Food is good for what client is given. Never had a problem with Willow Brook Care Home. I live so far away and when I ring to see how my father is they always have time to talk to me and tell me

of any changes. An excellent care home.

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Review from W L (Husband of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience

This is a very well kept residential care home. Very clean and tidy inside and out. The staff are excellent from top to bottom. The best I have seen.

Reply from Emily Wilson, Customer Service Administrator at Willow Brook Care Home

Thank you for sharing such a lovely review with us. we really appreciate your feedback. I am pleased that you were impressed with Willow Brook Care Home as a whole and the staff. I will share your kind comments with the home's manager. The Bupa Customer Care Team.

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Review from A M (Granddaughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

Very nice clean and friendly home. My grandma was made to feel very welcome and we were all happy with the care and attention received.

Reply from Emily Wilson, Customer Service Administrator at Willow Brook Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Johnathon W (Grandson of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience

My grandmother died here at Willow Brook Care Home on the 19th December. The care, sensitivity and forthrightness from all staff have been second to none. Much love to the management and staff at Willow Brook Care Home.

Reply from Jayne Duck, Customer services administrator at Willow Brook Care Home

So sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Susan H (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience

Friendly, welcoming, helpful pleasant staff. Always keep you informed and communication is no problem. Treats my father with respect and dignity. Excellent nursing home.

Reply from Rose Pickering, Customer Service Administrator at Willow Brook Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Heather E (Daughter-in-law of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience

Made to feel very welcome. Staff are always there to help and advise.

Reply from Rose Pickering, Customer Service Administrator at Willow Brook Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Carol A (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience

Excellent residence. Very friendly management and staff, my mother says everyone is lovely to her. This place is kept very clean, plenty of staff who are all kind and caring. My mum loves the food and I have seen that it is very substantial and healthy with fresh food prepared. Many activities to integrate

and stimulate the residents. Lovely Christmas party today. Well done to all the management and staff. Thank you.

Reply from Rose Pickering, Customer Service Administrator at Willow Brook Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Andy M (Nephew of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience

The home is very clean at all times with a very dedicated team looking after the building and residents. The care team also show a caring attitude to the residents regardless of their behaviour.

Reply from Rose Pickering, Customer Service Administrator at Willow Brook Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from DS (Sister-in-law of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience

Carers very obliging and caring towards my sister-in-law. Not very much stimulation or activities. Food is of reasonable quality. Home is clean.

Reply from Rose Pickering, Customer Service Administrator at Willow Brook Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from R W (Grandson of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience

Highly recommended! Brilliant staff, my Gran is very happy here. She has complex needs and she as complete care here. She always appears to be in high spirits when I visit, despite her health problems.
Facilities are lovely and classy, food is also of high quality.
Couldn't recommend this place enough.

It's been endless peace of mind.

Reply from Rose Pickering, Customer Service Administrator at Willow Brook Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from E T (Granddaughter of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience

Upon entering the building, I was always met with a pleasant smile, very personal, engaging well. Always kept well informed as to what is happening. Staff are mostly available when needed.

Reply from Rose Pickering, Customer Service Administrator at Willow Brook Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from W J (Niece of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience

The home is clean and welcoming. The staff of the home are helpful, kind and courteous. My Aunty is looked after really well.

Reply from Rose Pickering, Customer Service Administrator at Willow Brook Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Willow Brook Care Home

Care Provided by Willow Brook Care Home

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Funding & Fees Guide for Willow Brook Care Home

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