Ashfield Nursing Home has a Review Score of 8.4 (8.375) out of 10, based on 2 reviews in the last 2 years. Over all time Ashfield Nursing Home has 21 reviews.
Review from Julie O (Wife of Resident) published on 5 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lisa Orme, Quality and Compliance Manager at Ashfield Nursing Home
Thank you so much for your kind review. The whole team at ASHA Healthcare are very proud to care and support your husband and you. It has been a privilege to see you visit Ashfield regularly and feel that you are home from home-So important to us that you always feel assured.
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Review from J S (Daughter of Resident) published on 26 June 2023
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Overall Experience
5.0 out of 5
Reply from Nicole Daley, Management Support at Ashfield Nursing Home
Thank you so much for taking the time to provide feedback on the care received at Ashfield Nursing Home. We will ensure sure that your kind words are passed on to all the staff in the home. It’s great to hear that we are able to give you peace of mind that your loved one is safe in our care.
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Review from Tracey H (Daughter of Resident) published on 17 August 2021
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1.0 out of 5
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Review from Carol F (Daughter of Resident) published on 1 July 2021
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5.0 out of 5
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Review from J H (Niece of Resident) published on 26 January 2021
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5.0 out of 5
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Review from E L (Friend of Resident) published on 26 February 2020
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5.0 out of 5
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Review from E J (Next of Kin) published on 12 February 2020
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5.0 out of 5
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Review from Olive A (Friend of Resident) published on 12 February 2020
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5.0 out of 5
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Review from Trudi B (Sister of Resident) published on 12 February 2020
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5.0 out of 5
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Review from M D (Daughter of Resident) published on 6 February 2020
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5.0 out of 5
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Review from Beverley C (Regular Volunteer) published on 27 June 2019
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5.0 out of 5
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Review from Brenda P (Daughter of Resident) published on 25 September 2018
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5.0 out of 5
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Review from Julie P (Granddaughter of Resident) published on 30 August 2018
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5.0 out of 5
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Review from Liam B (Grandson of Resident) published on 23 March 2018
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5.0 out of 5
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Review from Richard C (Cousin of Resident) published on 15 March 2018
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5.0 out of 5
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Review from Rob M (Great-Nephew of Resident) published on 7 March 2018
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5.0 out of 5
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Review from N C (Nephew of Resident) published on 25 January 2018
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5.0 out of 5
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Review from Sara H (Wife of Resident) published on 14 December 2017
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Overall Experience
5.0 out of 5
When he was first admitted, they went out of their way to help him when he was extremely unsettled, especially at night
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Review from Mitch W (Grandson of Resident) published on 2 November 2017
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5.0 out of 5
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Review from P S (Granddaughter of Resident) published on 2 November 2017
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5.0 out of 5
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The Review Score of 8.4 (8.375) out of 10 for Ashfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Ashfield Nursing Home is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.375 Points relating to the number of positive Reviews for Ashfield Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 2 Positive Reviews ÷ 8 = 0.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Sep 2024
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