Eastlands

Kingfisher Way, Off Coxmoor Road, Sutton-in-Ashfield NG17 4BR
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8.6 6 Reviews
  • Eastlands, Sutton-in-Ashfield
Welcome to Eastlands!

Eastlands is a small 20-bed complex needs care home in Sutton-in-Ashfield.

It supports people living with complex mental health conditions, physical disabilities and dementia. The home has a specialist male-only mental health unit.

Eastlands is part of Exemplar Health Care, a specialist care provider for adults living with complex and high acuity needs.

It provides person-centred care and rehabilitation that supports people on their journey from being in hospital or a similar setting to living in the community. It also offers longer term support for people living with degenerative or life-limiting illnesses.

The care at Eastlands focuses on supporting people to maximise their everyday living skills, build their everyday living skills and live as fulfilled lives as possible.

Eastlands provides a welcoming and supportive environment where residents can feel at home, carry on doing the activities that they enjoy, and remain closer to family, friends and loved ones.

Eastlands has 20 large bedrooms, each with an en-suite, across two units. The home also has communal dining and living spaces, as well as a cinema room, sensory room, games area and large accessible garden.

•        Doves Unit supports up to ten adults living with complex health needs arising from physical disabilities, dementia and complex mental health conditions.

•        Robins Unit is a male-only unit that supports up to ten adults living with complex mental health needs, including those who display behaviours of concern. The unit is led by a team of Registered Mental Health Nurses.

Please get in touch to find out more!

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Care Provided by Eastlands

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Debbie Smith (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (20)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Eastlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • In addition to monthly relative meetings, the home's open door policy means friends and family welcome to visit and to be involved in care planning and reviews. A dedicated visitor’s lounge is available for loved ones to use.


    If a meeting with the Home Manager is required, please call in advance.


    Meal times are protected - there will be a limited answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.


  • Parking

  • Free parking available on site.


    Additional parking to the rear of the building, which is also free.


Eastlands Reviews (6)

8.6

Eastlands has a Review Score of 8.6 (8.625) out of 10, based on 2 reviews in the last 2 years. Over all time Eastlands has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
0
1
2
4

Review from P U (Wife of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Eastlands Care Home to be kept extremely clean all needs of the service users are met by dedicated staff who show genuine care and understanding with a fun and friendliness that the service users appear to enjoy. Visitors to family members are made welcome and are kept well informed regarding
their family. I personally have high regard for the staff and would recommend Eastlands Care Home to families who are looking for a placement for a loved one.

Reply from Jenna Wood, Marketing Manager at Eastlands

Thanks so much for leaving a review of Eastlands. We're glad to hear you're made to feel welcome and feel the fun and friendliness throughout the home!


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Review from Diane B (Wife of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring staff who do the best they can each and every day for the residents.
The rooms, general areas and office accommodation are all nicely furnished and kept spotlessly clean by the incredible housekeeping team who look after the laundry as well. The food is good and staff assistants are
always available to help residents with feeding as necessary.
My husband is well cared for and the unit he is on is well run. I am kept informed about his treatment and medication and the nursing staff are very visible and accessible. The activities offered have improved over the past 6 months or so and my husband is now very settled; his behaviour is very different to that he exhibited when he first arrived.
Thank you everyone.

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Review from K R (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Eastlands a few months ago. Right from the start, everyone has been so helpful, kind and caring, ensuring Dad has been treated with dignity, respect and consideration. The care and nursing staff have been fantastic with Dad, they are professional, calm and caring but always have
time to chat and join in with some fun. The communal rooms are well decorated and homely but attention has been paid to safety. Everywhere is clean and fresh, the cleaning staff take great pride and care in their work. The units feel like big families and Dad is very happy, for this I thank each and every one of you from the bottom of my heart.

Reply from Jenna Wood, Marketing Manager at Eastlands

Thank you for your five-star review of Eastlands. We're so glad to hear that your dad is treated with dignity and respect. We certainly have an amazing team at the home.


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Review from Victoria T (Daughter of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad was admitted in December, me and my family have been very happy with the care provided. All the staff are friendly and helpful, from the carers to the administration staff, they all assist wherever possible and do it with a smile and a positive attitude. Dad settled very quickly, which
we were not expecting due to past experiences. I think this is a reflection of the home and the staff and how much care, effort, and hard work they put in, day in and day out.

Reply from Jenna Wood, Exemplar Health Care at Eastlands

Hi Victoria. Thank you for your review of Eastlands. We're really pleased to hear that your Dad has settled at Eastlands and that the team are friendly and helpful. I'll pass your review on - it'll make everyone's day.


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Review from D H (Brother of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I'm happy for my brother, who has severe disabilities, to remain in this particular care home. I have no concerns currently, and if there was I would personally let it be known to the management and company directors should this be so. Keep it up!

Reply from Mercy Gonouya, Home Manager of Eastlands at Eastlands

Thank you for your positive review of our care home. It’s our pleasure to care for your brother. His care team speak fondly of him and he is well-liked here. We look forward to your next visit.


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Review from John T (Father of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and the care persons are pleasant and helpful but there are virtually always nurse and care staff shortages. The turnover of staff indicates something is not right. Too many bad chiefs and not enough Indians. The 9-5 people seem not to care or interact with relatives. Six managers
in a very short period of time. Please appoint someone who knows and cares about the place, not just themselves.

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Current Review Score: 8.6 (8.625)

Overview of Review Score

The Review Score of 8.6 (8.625) out of 10 for Eastlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Eastlands is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for Eastlands is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 2 Positive Reviews ÷ 4 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Debbie Smith

Job Title: Home Manager

Joined: 2020

Hi, I'm Debbie, the Home Manager at Eastlands care home in Sutton-in-Ashfield.


Frequently Asked Questions about Eastlands

What types of Care is Eastlands registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eastlands provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Eastlands have?

There are 20 Single Rooms.

What are the Facilities & Services at Eastlands?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eastlands to the centre of Sutton-in-Ashfield?

0.7 mile(s) as the crow flies, distance by road may be significantly further.