Elmbank Nursing Home

35 Robinson Road, Mapperley, Nottingham NG3 6BB
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9.8 19 Reviews
  • Elmbank Nursing Home, Nottingham
The team at Elmbank are proud of the bespoke care they provide. They look to go that extra mile so residents feel at home.

This includes the ability to choose their own room decoration, use their own furniture, bring their pet with them, to accommodate family or friends to stay overnight and pursue their own hobbies including help with gardening.

Elmbank is located in the Mapperley district of Nottingham and is an exclusive development for residents who wish to spend their retirement in comfort and style. The home is ideally placed to enjoy the benefits of a safe and tranquil location close to all amenities, whilst being easily accessible from Nottingham City Centre, with the M1 being only 10 minutes away.

They believe passionately about providing the highest quality service possible for their residents and are always looking for feedback to continuously improve.

If you want to find out more then please pay them a visit. They would be delighted to show you around the home.

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Care Provided by Elmbank Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Susan Erwin (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Elmbank Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting Anytime


  • Parking

  • Car park situated at the front.


Elmbank Nursing Home Reviews (19)

9.8

Elmbank Nursing Home has a Review Score of 9.8 (9.754) out of 10, based on 11 reviews in the last 2 years. Over all time Elmbank Nursing Home has 19 reviews.

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Date Published

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Review from Patrick M (Son of Resident) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very stressful to find what you believe to be a good nursing home for the final months of your loved ones life. From the moment we stepped into Elmbank we could feel the warmth and care towards the residents and felt reassured that my mum would be well looked after. The manager sensed my worry
and said "trust me, I promise we will look after your mum" She lived up to that promise.
My mum was looked after and ended up becoming friendly with the staff and felt she had a very close bond with some in particular The staff were knowledgeable, attentive, caring and often went beyond to make sure my mum was as comfortable and as happy as she could be. I feel confident I made a good decision and would have no hesitation in recommending Elmbank to anyone looking for a nursing home for their loved one.

Reply from Susan Erwin, Home Manager at Elmbank Nursing Home

Thank You so much. Your mum and all of you were very special. She was a joy to care for and sadly missed. I have every confidence in our staff and pleased we lived up to our promise.


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Review from Dave S (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional staff with a charming and courteous demeanor towards staff, residents and guests.
They are very helpful and display a lovely nature to help. Staff are easy to converse with and communicate ones feelings and ongoing care for my mum. I consider myself very lucky to have wonderful and
competent people to look after my mum.

Reply from Susan Erwin, Home Manager at Elmbank Nursing Home

Thank you. We truly appreciate your feedback. We are so pleased that you are happy with Mum's care. It is a pleasure to look after such a lovely lady.


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Review from P M (Stepson of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother resides at Elmbank Nursing Home, sadly shorted than we expected, but she found some happiness and friends there. Her bedroom was decorated to her liking and staff assisted her on some outings. Thank you for making her last few months of life happy.

Reply from Susan Erwin, Home Manager at Elmbank Nursing Home

Thank you for kind words. I am so pleased your step mother found some happiness with us.


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Review from D B (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was on end of life. Everyone in the nursing home was lovely and gave wonderful care to my mum. Thank you to everyone.

Reply from Susan Erwin, Home Manager at Elmbank Nursing Home

Thank You for your feedback. I'm so pleased we were to support your mum. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.


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Review from D B (Son of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Elmbank Nursing Home for 4 years. Whilst he has forgotten much of his life before going to Elmbank he is now getting more enjoyment from the life he has now than when he was at home. He is safe and clean and well cared for. He receives affectionate attention from the
staff. I am happy that he is a resident at Elmbank

Reply from Susan Erwin, Home Manager at Elmbank Nursing Home

Thank You for taking the time to leave a review. It is always so nice to hear words like affection, happy and cared for. It is our pleasure caring for your relative here.


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Review from T M (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Elbank for over 12 months. All the staff treat her with care and respect. They get her up and dressed each day and encourage her to take part in activities and meals out for example at Christmas. The rooms are clean and so are the bathrooms and toilets. My mom is always dressed in
clean clothes. She has put on the weight she had previously lost as her food and fluid intake are monitored. The meals I have seen provided seem adequate. There is a daily menu board which seems varied. If there are any health issues or concerns I am promptly contacted. I would recommend this facility to others.

Reply from Susan Erwin, Home Manager at Elmbank Nursing Home

Thank You so much for your kind words. It is always nice to receive feedback. It is our pleasure caring for your relative here. We are so proud of our activities team. I will be sure to share this review with the team here.


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Review from J S (Wife of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints about anyone who works here. They are friendly and helpful at all times, work well with other people show caring concern at times feeding when needed, plenty of caring regarding warmth, and plenty of liquids and just generally caring. In fact, I have no complaints at all regarding
the care at this centre. I have received plenty of care and attention at all times regarding my husband.

Reply from Susan Erwin, Home Manager at Elmbank Nursing Home

We really appreciate you taking the time to submit a review. We are pleased to hear that you and your relative are happy with the care. It is our pleasure caring for your relative here. We are so proud of our team and enriching the lives of our residents.


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Review from P P (Niece of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my aunt's stay the care has been marvellous. The difference in her well-being from being in the hospital to moving to the Elmbank Care Home has been amazing. I have been very impressed when visiting to watch how other residents are cared for. My aunt is very happy and settled at Elmbank and the
family and I are very grateful to have found my aunt's 'new home'.

Reply from Susan Erwin, Home Manager at Elmbank Nursing Home

Thank You so much for taking the time to leave a review. We really appreciate your feedback. We are glad your aunt is content in our care. It is our pleasure caring for your relative here.


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Review from Marina S (Friend of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friends in here and in general all the staff at Elmbank are very friendly, helpful and caring for the residents. It is nice to see activities for them and they all enjoy themselves. The choice of food at meal times looks very good and displayed very well.
As a suggestion, it would be helpful for
the members of staff to wear ID badges as it would enable visitors to address them by name.
Great service.

Reply from Isabel Mantle, Home Manager at Elmbank Nursing Home

Thank you for your 5 star review. We are currently in the process of obtaining name badges for all staff. Best wishes.


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Review from Gabrielle S (Daughter of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Elmbank for over 3 years. She entered during Covid at a point where I was unable to visit the home in advance. What I appreciate now, however, is that it can be difficult on an initial visit to see beyond the 'cushions and the curtains'. Of course it's important that my
mum is in a nice environment, but the most important thing is the leadership, the staff and the care provided.
I really can't speak highly enough for the leadership, culture, and staff at Elmbank. They are very professional, transparent if anything goes wrong and, above all, they are genuinely caring. Mum now has profound dementia and is very fragile, but I never worry about her. On the contrary, I feel that she lives in a loving home.

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Review from Robert F (Son of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated with care and compassion. The food and the care were excellent. The manager was exceptional, she was on the ball, very approachable and a very caring lady. The actual home (cosmetics) could do with some TLC but we looked beyond that and chose this home having observed the way the staff
supported and cared for the residents.

Reply from Huw James, Managing Director at Elmbank Nursing Home

Thank you for your review. We value all feedback, as this helps us to improve the service we provide. We appreciate your positive comments regarding our home, home manager and team, who work hard to deliver high standards of quality care. We will pass on your feedback to the team. I can also confirm that after some delay in securing, there are now currently contractors on site improving the cosmetics and appearance of the home.


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Review from Geoffrey P (Son of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, very caring staff.

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Review from P T (Cousin of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only visited Elmbank once and previous communications by email. I have gained a favourable impression.
Staff were smiling and caring to residents, colleagues and me. Whilst obviously small physically, a homely atmosphere predominated.
It is reassuring for family members to observe pleasant
manner from staff to residents. I appreciate the demands and challenges of looking after our elderly who can be difficult at times.
Keep up the caring vibe. It is good.

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Review from Joanne T (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken into hospital and came back with a mark on her head. Everyone has been amazing with Mum and they are slowing healing. If I have any concerns or worries I know that they will be dealt with and information passed on. I cannot recommend them enough.

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Review from Anthony H (Son of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over several years my mum has received excellent nursing care at Elmbank. The staff are always attentive to her needs.
Her healthy appetite is a testimony to the very good catering provision. Communication with me concerning my mums care or medical intervention has always been excellent.
I would say
that Elm Bank has a real family atmosphere and would certainly recommend the care home to others.

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Review from E A (Sister of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I and all our family are very happy with the care our sister receives at Elmbank. She has been here for over a year and we consider we are very fortunate to have found Elmbank.
We are regular visitors, arriving at different times and have always found her well an cared for when we arrive. The staff
are great and the managers very approachable and has an open door policy if we are concerned about anything.

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Review from Roy B (Husband of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of Elmbank have looked after my wife for two years. They are caring and skilled and have an overriding concern for the comfort and well being of the residents. Entertainment, excursions (where appropriate) and other activities are regularly arranged and the constant supervision
of the nurses of duty ensure the good health of residents is maintained and appropriately referred to the GP or ambulance service. Before selecting Elmbank, I visited seven others and had no difficulty selecting Elmbank.

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Review from Lynne F (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Elmbank on 27/02/2019. The staff are wonderful, very helpful. I have noticed a change in my father in just a day's stay. He's eating better and more alert. He's talking a lot more. He's settling in well.

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Review from B S (Wife of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some staff go the extra mile.
Nursing staff are excellent.
Any issues raised are dealt with quickly.

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Elmbank Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Elmbank Nursing Home is calculated as follows: ( (100 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 130 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elmbank Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Elmbank Nursing Home

What types of Care is Elmbank Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elmbank Nursing Home provide?

Day Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Elmbank Nursing Home have?

There are 23 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Elmbank Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elmbank Nursing Home to the centre of Nottingham?

2.4 mile(s) as the crow flies, distance by road may be significantly further.