Review from Sam R (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

My mum moved into Church Farm at Field House Care Home during the Covid pandemic.
It was all very sudden as the home she was in was closed down by the authorities.
Mum was in a very bad state when she moved into Field House and the staff have done an amazing job with her. Her skin is so much better.
Mum

has very high needs due to having a severe stroke and has behaviour problems and the staff are so amazing with her and treat her with dignity.
The manager is so caring and always wants the best for her residents, she is easy to contact and always offers friendly advice.
All the staff do a fantastic job and have had to work even harder during this pandemic.
And also knowing she’s in good hands has made the move a little less stressful.
So well done to each and every one of you.
The food looks really good too and they offer a good range of activities if you have a relative that can join in.
Another added bonus is there’s a doctors surgery next door.
I cannot recommend Field House enough.

Reply from Dimitra Gontzoulia, Manager Field House Nursing Home at Church Farm at Field House

Thank you Sam. It is so great to know that we made a difference to your mum's life. I do remember the day she came in. I am glad your mind is at ease and Field House team and myself appreciate the time you took to write your lovely feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie H (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

I cannot compliment Church Farm at Field House Care Home and the staff enough for the support and care they have given my mum. The staff are patient, sympathetic and caring and have worked hard to get to know my mum and her ‘ways’ and will give her a reassuring hug which she so enjoys. Any medical problem

or issue with my mum the home always contacts me and talks me through what is happening and what support will be put in place. They are as reassuring with me as they are with my mum. No trouble is too much for the manager and any query I have had has always been responded to promptly and cheerfully. I recommend Field House without reservation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael P (Brother of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience

All the staff have been very helpful during the pandemic lockdown keeping us updated on my sister's progress, and how the home is progressing, keeping our loved ones safe and Covid free. Looking forward to seeing my sister and all the staff now the home has reopened for visitors.

Reply from Dimitra Gontzoulia, Manager Field House Nursing Home at Church Farm at Field House

Thank you for your lovely feedback. Your opinion really matters to us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria L (Daughter-in-law of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience

My father-in-law has been a resident for some time and we are very happy that the staff are looking after him really well. During Covid, it has been difficult not being able to visit but the staff have always tried to arrange visits when they could under the rules. They even put up a partition in the

hair salon for visits and arranged Zoom calls to keep residents safe. It has been a weight off my mind knowing he is safe and well looked after.
We have been really satisfied with the home as my father-in-law is the fifth member of the family to stay in the home over a number of years. The staff members may move on over time but the replacements are all so helpful and friendly. The staff have been so caring of the residents but also the visitors which has helped me through some tough times.
Thank you.

Reply from Dimitra Gontzoulia, Manager Field House Nursing Home at Church Farm at Field House

Thank you for your lovely words. It means a lot to us that you took the time to write feedback. Looking forward to a Covid free world.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

If Church Farm at Field House Care Home and staff could be bottled, then wow would we have an elixir. The care and attention received from them all are beyond words, they are truly remarkable people. Such love, kindness and honesty were way beyond expectations. A truly wonderful place for any resident

but also for the family. Beautiful people, beautiful place. Thank you.

Reply from Helen Walton, Operations Director at Church Farm at Field House

Thank you so much for taking the time to share your review. It is very much appreciated by our hard-working and dedicated team at Field House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice S (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

After my mother, who had been living independently in her own home, had a stroke in March 2021, she was assessed as needing nursing care in a home. As she has no family locally everything had to be arranged remotely, but I feel we were very lucky in finding Church Farm at Field House Care Home.
The

staff took time to find out all about Mum's likes and dislikes, and have always contacted me if they had any concerns. During my visits, I have been very impressed by the caring nature of all the staff I have met. Despite Mum's communication difficulties, they interact with her in a calm, positive way and seem genuinely fond of her. They have always taken the time to answer any questions I have when I visit.
I am sure that the manager and her staff will continue to care for Mum in a caring way, respecting her dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Son of Resident) published on 12 June 2021
Submitted via Website • Report

Overall Experience

Hello, my father has been a resident in the Field House Care Home for a long time now, he is well cared for and even through these most testing of times has always maintained a positive outlook due in no small part to the care and treatment the care staff have provided him. The care staff have also

been extremely helpful in assisting me in keeping in touch with Dad, given that I will phone at irregular dates, hours and often unannounced as I live overseas and work in remote locations often without mobile coverage. I would have no hesitation in recommending the home to anyone who needs a care facility for their loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret W (Wife of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience

Last June my husband was assessed as needing residential nursing care for his complex health needs. At short notice, we had to find a nursing home under difficult lockdown circumstances, at a time when nationally there was great concern about the deaths of care home residents during the pandemic. We

chose Church Farm at Field House on the basis of positive recommendations and a socially distanced interview with the manager outside the home. What a great choice it has proved to be! The cheerful, kind, caring and very professional staff have provided high quality, safe care, despite the extra burden of work and concern for safety the pandemic has placed on them. My husband is very appreciative of the care he is being given. Communication with relatives is very good and we are being welcomed back as restriction ease.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris B (Brother of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience

Field House cared for my sister for 11-months until she passed away from Motor Neurone Disease.
The nursing staff were excellent in looking after my sister's needs. They would always contact the Motor Neurone Disease team for advice as my sister's disease became gradually worse over her stay in the

home.
The carers were brilliant also; my sister could be quite demanding at times, but nothing appeared to phase the carers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C E (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother had been at Field House since July 17 following her discharge from hospital following 2 falls and a stroke. She was extremely immobile. This didn't stop the staff at Field House getting her dressed each day and encouraging her into the dining room and lounge, interact with other residents

and the carers. She enjoyed the games organised and entertainment every afternoon. The staff are extremely competent, caring and cheerful making the home feel like an extended family. They always welcomed my mother's visitors including children, babies and family pets. They have also been very supportive to me during this difficult time. Brilliant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B M (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience

My Father spent the last 5 weeks of his long life in Field House. He was very poorly and unable to experience all that was on offer but benefitted from a calm, caring environment which enabled him to relax after staying in a busy acute hospital. The staff took great pains to get to know what he liked

and understand his wishes. He was treated with great kindness by all the staff and his wishes respected. The staff were very supportive to family members at a difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ashley F (Son of Resident) published on 20 September 2019
Submitted via Website • Report

Overall Experience

Care is largely very good within the home, with good senior management and helpful considerate staff. The home has had a lot of investment in the last year and is clean and comfortable. Some of the staff at this home have been outstanding and very professional in all that they do. The only concerns

I have had during my late father's residency was the disparity of care between day and nights. The home appeared to be largely reliant on agency staff on night shifts and this did not always meet the high standards that are achieved at other times. Staff at night appeared to have less supervision and less motivation to provide a high level of care. This is in the context that I fully understand that the care for my father was challenging at times and most certainly created a certain amount of pressure. The group has invested huge amounts of money on many of its sites, modernising and making them look pretty but needs to ensure they invest in their people with the same vigour.

Reply from John Spollin, Manager at Church Farm at Field House

Thanks, Ashley for your feedback and support, it was a privilege for us to know your family.
There was always an open and honest dialogue about the challenges and difficulties faced.
We put a huge amount of resource into training and staff support, our staffing levels are above what is required.
The big challenge as you alluded to, is the reliance on agencies, which is now a big feature across the health care sector.
Currently, we are fully staffed at night with our own permanent staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Cousin of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience

My cousin has been in this care home for over a year. Her house has finally been sold and as I don't live near to her I had to tell her over the phone. It goes without saying she was upset. I phoned the office and explained that I had left her in an anxious state. The office found a carer who sat with

her and talked about her worries.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne H (Daughter-in-law of Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience

What a wonderful, caring and kind home Field House is. So much so after my mother in law had spent two weeks respite care whilst we were away she decided two days later to make her way to Field House as she missed the staff and friends she had made so much.
We cannot in any way fault the staff at Field

House, they are all so dedicated and caring, allowing the residents to maintain their independence but assisting them in their daily needs when necessary.
My mother in law still lives with us but goes every afternoon for care and to be with the lovely staff and her friends. Well done Field House.

Reply from Helen Walton, Operations Director at Church Farm at Field House

Thank you for sharing yours and your mother's experience - our team are always delighted to feel appreciated and recognised for their hard work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela A (Daughter of Resident) published on 4 September 2019
Submitted via Website • Report

Overall Experience

I just want to thank the staff at Field House for the amazing care they gave my mum in the 18 months she lived there, they were exceptionally caring, considerate and kind.
In the early months of her stay she said to me ‘I’m not going into a home, I'll kill myself first’ and that says it all. What

more can I say, she thought she was at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie S (Daughter of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience

My father's care has been faultless. All of the staff at Church Farm are exceptionally professional and treat all the patients and indeed their families as individuals. There is a family atmosphere throughout the home and the carers go out of their way to create relationships with all patients. Any

medical needs are met and the nursing team are quick to spot any changes in the patient's well being. Staff are always available to discuss patients individual needs with family members. My mother, in particular, has been treated with the utmost respect and is always invited to stay for lunch with my father.
Overall I can highly recommend this care home. Making the very difficult decision to enter a family member into a care home is certainly made easier when you know you are choosing Church Farm as I believe it to be one of the best in the county.
Thank you to all the staff for caring for my father and for maintaining his dignity our family will be for ever grateful.

Reply from Helen Walton, Operations Director at Church Farm at Field House

Thank you for taking the time to share your positive experience in our home. Our staff are extremely dedicated and they will very much appreciate your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeff M (Son-in-law of Resident) published on 10 May 2019
Submitted via Website • Report

Overall Experience

My father-in-law has spent the last few weeks of his life here and received excellent end of life care. The staff and facilities were exceptional. He really felt as though he was at home, which was important to us. We were able to become his family again instead of his full-time carers.
We cannot thank

Field House enough for the care given, which was a great relief to all his family members.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Son of Resident) published on 10 April 2019
Submitted via Website • Report

Overall Experience

I would like to thank all the staff for the wonderful care given to my mother and our family as we visited her. I called in looking for a suitable nursing home for my mother who had end-stage Parkinson's disease, I was made welcome by the manager, given a cup of coffee and he explained what Church

Farm offers especially to those with advanced stages of the disease and perhaps coming to the end of their lives.

The atmosphere is warm and welcoming. The rooms clean and tidy with a communal area/dining room, watching the meals being served it felt like one big happy family!

My mother's care was superb and her dignity respected. The family visited a lot during her final days and we were always welcome. It was a comfort to know we could rely on staff to look after her when we weren't there.

I work as a GP and so am familiar with a lot of care and nursing homes, without doubt, this is one of the very best.

Thank you all again for looking after Mum and family!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine M (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience

Mum loved it at Field House. I was dreading having to put her into a home. She loved it and was happy all the time. The carers were wonderful to her. They arrived whenever the bell was pushed, even inadvertently. She loved to sing in the lounge and adored her room. It was, and I am sure is, a really

friendly place for her to be and she loved the food - interesting as we really had to make her eat at home! Especially the fish and chips!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth C (Niece of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

I believe this to be an excellent care home and that my aunty was extremely well looked after during her stay. My aunty often told me how happy she was at Church Farm at Field House and how pleased she was to be in such pleasant surroundings with caring and friendly people to help her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Church Farm at Field House

Care Provided by Church Farm at Field House

Good to Know

Funding & Fees Guide for Church Farm at Field House

Facilities