Forest Manor Nursing Home

Mansfield Road, Sutton-in-Ashfield NG17 4HG
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51 Reviews
  • Forest Manor Nursing Home, Sutton-in-Ashfield
Forest Manor is located just 5 minutes walk from the centre of Sutton-in-Ashfield and is easily accessible by public transport. The purpose built home is beautifully decorated to create a warm and homely environment for the residents, whilst providing the best care possible. The home welcomes relatives at anytime and they are encouraged to take part in all the activities that take place in the home.

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Care Provided by Forest Manor Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Kirsty Johnson (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Forest Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Forest Manor Nursing Home Reviews (51)

Total of 51, showing 1-20

Over all time Forest Manor Nursing Home has 51 reviews.

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  • 47
  • 3
  • 1
  • 0
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Date Published

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Review from Elizabeth G (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my husband is having in the care home. They are so good looking after him and I can rest and have peace of mind he is getting the care he deserves. Can't thank the staff for the work they are doing. In my eyes, they are all angels

Reply from Nicole Daley, Management Support at Forest Manor Nursing Home

Thank you for taking the time to provide feedback on the care delivered at Forest Manor Care Home. We will ensure sure that your kind words are passed on to all the staff in the Home. It’s great to hear that we are able to give you peace of mind that your loved one is safe in our care.


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Review from C S (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the beginning (which is probably due to lots of issues with my Mum's wellbeing and best interests). I was very sceptical about the Home, however, this worry/concern has long since gone, I can't fault any of the care and nursing teams, they go way beyond their call of duty daily, and keep me informed,
if I ever have a worry they explain, or if they are unsure they will contact the GP nothing is ever too much trouble for all staff, the receptionist, greets us daily with a smile and a warm welcome. I appreciate all they do for mum, I always say they are the most thoughtful people but sadly at times they are the most thought least of by many. I feel bad but due to the residents that live within the care home it's a battle to keep on top of cleaning, but my mum's room is always clean, and the cleaners are always around, anytime I have had an issue they have seen to it immediately. The rooms are dated but clean. I have never eaten there but it looks good, it's hard to cater for all tastes.

Reply from Nicole Daley, Management Support at Forest Manor Nursing Home

Thank you so much for taking the time to provide feedback on the service and care received at Forest Manor. I will ensure your kind words are passed on to the team. We always endeavor to provide a safe and clean environment across the home for all our residents. Your honest response gives us an opportunity to continue to make improvements across the service.


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Review from S H (Daughter-in-law of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care in the home is excellent, the staff are friendly and attentive and treat all residents like a member of their family, but they are too busy and always running around.
We have been told twice by accounts that we owe the home a lot of money when we have in fact paid every single month, we proved
this about 6 months ago and spoke to someone to sort it out and then last month we got another letter chasing the same amount and saying that we hadn't paid again so we had to spend another couple of hours looking at bank statements to prove that all cheques had been cashed. The accounts clearly aren't being kept up to date.
Not all of the rooms have ensuite which would be better.

Reply from Nicole Daley, Management Support at Forest Manor Nursing Home

Thank you for taking the time to provide feedback on the service and care received at Forest Manor. We apologise for the inconvenience caused by the issue in regards to your invoicing, your feedback gives us an opportunity to reflect on our organisation and allows us to ensure that we are able to review our processes moving forward.


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Review from P C (Son of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, when we learned that my mother was going into a care home, we were a little worried, having heard experiences from other relatives at different care homes. However, our fears were unnecessary. Since being there at Forest Manor Nursing Home, my mum has received outstanding care from the first-class
staff, and she is now slowly recovering. The management is always very pleasant and helpful.

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Review from G B (Granddaughter of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, every staff member I've encountered has been friendly and helpful, and my grandma has nothing but praise for everyone. She has been well cared for - we both appreciate it so much.

Reply from janice mcneil, home manager at Forest Manor Nursing Home

Thank you for this kind review, the staff do appreciate kind words and positive reviews.


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Review from Lorraine F (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the most saddest time of my life, when my mum passed away as a resident, the staff (every single one of them) were so caring and compassionate. My mum was taken care of by wonderful, caring staff and went out of their way to help me, also during this time. I cannot thank them enough. Forest Manor
is a diamond in care homes. Thank you.

Reply from Janice Mcneil, Home Manager at Forest Manor Nursing Home

Thank you so much for your kind heartfelt words; it was a pleasure to have supported mum and her lovely daughters.
I will share this positive review with all staff, who will be very grateful.


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Review from C C (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite covid restrictions, I have found there is always a member of staff on the phone to answer my queries. It has been a difficult time for us all. Thank you to the manager and your lovely staff for keeping mum safe at this difficult time. Looking forward to seeing mum and you all as restrictions
are lifting and hopefully get back to a more easier and normal time for everyone. Thank you all.

Reply from Janice McNeil, Home Manager at Forest Manor Nursing Home

Many thanks for your kind review. Your right, it's been an unprecedented time for all concerned but hopefully, we are moving in the right direction.


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Review from L N (Wife of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Forest Manor Nursing Home with advanced Parkinsons. His care has been excellent. All the staff treat him with extreme care and dignity in a friendly professional manner, always making sure his needs are met.

Reply from Janice McNeil, Home Manager at Forest Manor Nursing Home

Many thanks for taking the time to review your husband's care, I will share this feedback will all staff.


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Review from Julie D (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Forest Manor for about 17-months and is very settled. The staff are amazing and very caring. The manager is absolutely great and brilliant with residents and staff. Can't fault the place.

Reply from Janice McNeil, Home Manager at Forest Manor Nursing Home

Many thanks, your mum is a pleasure to care for and has a lovely supportive family.


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Review from Tina G (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't recommend this home enough, the staff are amazing. Feel totally at ease that my dad is being looked after and treated with dignity and respect at all times.

Reply from Janice Mcneil, Home Manager at Forest Manor Nursing Home

Thank you so much for your review, staff are so proud of the care and compassion they give.


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Review from R M (Brother-in-law of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law was transferred from Kings Mill Hospital for end of life care. She told us that she was cared for very well and did not want to be moved from there. We were very impressed by the care and compassion provided. We were also supported very well by all staff.

Reply from janice mcneil, home manager at Forest Manor Nursing Home

Many thanks for your positive review, it was a pleasure to support your sister-in-law during this sad time.


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Review from Jacqueline M (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was treated with care and dignity from the moment he was admitted until the day he died. I would recommend Forest Manor for any relative. The staff are Angels.

Reply from Janice McNeil, Home Manager at Forest Manor Nursing Home

Many thanks for your positive review, it is a privilege to have cared for Dad. I have passed this review on to staff as it is a reassurance the team do an outstanding job.


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Review from Toni S (Son of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was referred to Forest Manor for end of life care. Couldn't have sent him anywhere better (home from home). Staff were exceptional, nothing too much trouble. If ever I need a home, I hope I can come here.

Reply from janice mcneil, home manager at Forest Manor Nursing Home

Thank you so much Toni for your positive review. The team always feel privileged to support residents in times of need.


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Review from Hazel M (Niece of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care home with a brilliant manager who makes sure everything is as it should be.
All the staff are helpful and friendly; this home is a great flagship.

Reply from janice mcneil, home manager at Forest Manor Nursing Home

Thank you so much for your review on Forest Manor Hazel. I have shared this with the team, and they are extremely proud as am I.


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Review from Jenny S (Great-Niece of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the ultimate in care for the vulnerable. It is lead by a manager who genuinely cares and it shows through translation in the staff. My aunt was at the end of her life and I had no worries at all. She was cared for as if she was their own, with dignity and love.

Reply from Janice McNeil, Home Manager at Forest Manor Nursing Home

Many thanks for your kind words, it was a pleasure to care for your aunt and we will always remember her on Poppy Day, thank you so much for bringing the Victoria Cross to show all staff.


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Review from Fiona W (Daughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's been in Forest Manor for almost a year now and the care is excellent. All the staff are helpful and very caring.

Reply from Janice Mcneil, Home Manager at Forest Manor Nursing Home

Thank you for your kind words, I'm pleased to say that dad has really settled at Forest Manor and has a permanent glint in his eye. Many thanks again.


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Review from J L (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 7 weeks of her life in Forest manor Nursing Home. Her care was excellent, she was always treated with care and dignity, treated like a member of the family. All staff were attentive and patient, very supportive during Mum's final days. The manager was caring and supportive,
nothing was too much trouble. The home is spotlessly clean, no 'noxious aromas', and all residents are happy, clean and well dressed. A credit to the manager and 'family' of staff.

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Review from S H (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family have no worries about care home. Very friendly and obliging staff. Mum always clean and they match clothes. The meals look lovely. The staff do her nails and hair. There is plenty of staff on so they have time to sit with the residents. I would definitely recommend the home to anyone.
The rooms are lovely and clean.

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Review from J F (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care my mother receives at Forest Manor.
All staff are very caring and work so hard to ensure the residents are well cared for and treated with dignity and respect. The staff know my mother better than I do now. Cannot believe the care she gets.

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Review from Josephine P (Sister-in-law of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law is in this home, they take care of him in every way that is possible. We are very happy with the friendliness and warmth that we receive when we visit. All staff are very polite and caring and cannot do enough for us. The home smells lovely and fresh.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Inadequate

  • Responsive

    Inadequate

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Frequently Asked Questions about Forest Manor Nursing Home

What types of Care is Forest Manor Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Forest Manor Nursing Home provide?

Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Forest Manor Nursing Home have?

There are 43 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Forest Manor Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Forest Manor Nursing Home to the centre of Sutton-in-Ashfield?

0.7 mile(s) as the crow flies, distance by road may be significantly further.