Barchester Forest Hill Care Home

Forest Hill Park, Worksop S81 0NZ
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9.7 31 Reviews
  • Barchester Forest Hill Care Home, Worksop
Barchester Forest Hill Care Home is a custom-built home located close to Clumber Park and Thoresby Hall. Forest Hill is only two miles from Worksop town centre and the A1 and M1 are nearby, as are Doncaster, Sheffield and Rotherham.

The home provides first-class, 24-hour nursing care for people living with dementia in the Memory Lane Community, as well as support for adults living with mental health needs and associated challenges in the Portland Suite.

The aim is to offer a therapeutic environment utilising recovery models to support individuals' mental well-being. A dedicated team delivers first class person-centred care, giving people a quality of support that is unique and innovative, while ensuring individuals remain in control of their lives.

Emphasis is placed on enhancing well-being through relationship-centred support and providing an enriching day.

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Care Provided by Barchester Forest Hill Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Georgina Jackson (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Barchester Forest Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Forest Hill Care Home Reviews (31)

Total of 31, showing 1-20
9.7

Barchester Forest Hill Care Home has a Review Score of 9.7 (9.712) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Forest Hill Care Home has 31 reviews.

Overall Experience

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Review from S R (Great-Nephew of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited my great auntie she appears to be well cared for. She's taking part in more activities than she did in her previous care home. It's nice to be able to visit her in a nice environment where we all feel comfortable.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your comments, I will be sure to pass them on to the team.


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Review from Craig S (Son-in-law of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law, who has Alzheimer's, has been a resident for two years now and we are extremely happy with the care offered. The staff are very professional and will work with you if you have any ideas to help the residents live a comfortable safe life. The nursing home doesn't smell of that usual
nursing home smell that normally blows your head off like you would see in different establishments in the Worksop area. We took time looking around different nursing homes but instantly fell in love with Barchester Forest Hill Care Home! We based our decisions on would we live here if we had to and it was a massive yes. We can definitely relax at home knowing our family member is safe and well cared for.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your comments which I will gladly share with the team.


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Review from Linda H (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for quite a while now, she is very well cared for. The staff are lovely, the food is amazing, they seem to have lots of activities for the residents and go on trips out when possible. I don't think we could find a better place for Mum to be cared for.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you so much for your comments, I will ensure to pass them on to the team.


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Review from A H (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Parkinson's and Lewy body dementia. She has been a resident at Barchester Forest Hill Care Home since August 2022. I visit her three-four times a week. The home is very well-run, all the staff, from the management down, are approachable at any time to answer your questions and address any
concerns. Meetings are held quarterly for family to attend.
Everywhere is constantly cleaned, clothing is washed daily. The meals are cooked on the premises and are tasty and nutritional. The nurses and carers are very good and they interact with the patients in a lovely way. The activities are varied and so, something will appeal to everyone. The two maintenance guys keep everything working and the gardens and interior looking great.
The home is decorated beautifully for Christmas.
My dad and I looked after my mum at home for as long as we could. Now we can visit and still look after her but all the help we need is on hand immediately and that is such a relief. Thank you to all.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your comments, I will be sure to pass them onto the staff team.


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Review from Heidi W (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my father from another care home which wasn't meeting his needs.
Barchester Forest Hill Care Home is fabulous, it is clean, the food is amazing, the staff are well-trained and very approachable and happy in their workplace. They had a garden party last Saturday which was great, live music,
stalls, food, my dad loved it. His bedroom at Forest Hill is beautiful, he has all his own pictures in there, put up by Forest Hill's handyman who is marvellous. All the residents seem really happy here and the staff are lovely. I can sleep at night knowing our dad is in safe hands and being cared for extremely well. Amazing care home with amazing staff, from the reception staff, manager to ward staff. Five-star.

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Review from J W (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent 4 weeks at Forest Hill Care Home before he died. As a nurse, it is difficult to hand over the care of someone you love to others, but I can honestly say I felt confident and happy with the care and attention he received.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your comments, I will be sure to pass them on to the staff team.


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Review from D R (Friend of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always extremely clean, the staff are very helpful and polite.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your comments, I will ensure I pass this on to the whole team.


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Review from W R (Son of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been visiting my mother in the care home weekly for over eight months now, I can't believe how happy she is and so settled.
The staff, from top management to cleaner, are all so polite, professional and most of all, caring.
I and my siblings would like to say a big thank you.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you so much for your kind comments. I will ensure these are shared with the whole team.


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Review from Estelle A (Daughter of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic, everyone is caring and friendly.
Dad seems happy.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your comments, I will ensure that I share your comments with the team.


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Review from A R (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Christmas Day was lovely and the lunch was excellent.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your comments. We will be sure to pass these on to the team.


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Review from S R (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very friendly and they all say 'hello' which I think is nice. And clean.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your review. I will pass on your comments to the staff team caring for your relative.


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Review from E J (Wife of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Barchester Forest Hill Care Home since 1st November 2023. We had issues with his previous care home.
My husband has settled really well and i feel he is being treated with dignity and care. I can see an improvement with his mood. His Parkinson's and dementia are progressing.
The staff listen to my concerns regarding weight loss. He has been seen by the doctor within a few days. I feel so much happier knowing he is being cared for and when I phone I am always reassured.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your comments, I will ensure I pass these on to the team caring for your husband.


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Review from Beverley F (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beautiful mum was admitted to this wonderful care home with terminal lung cancer earlier this week. The level of care and kindness from every single member of staff is absolutely amazing. My mum won't be here for much longer but I am finding comfort knowing she is comfortable and in no pain. I recommend
this lovely home for anyone who is looking for somewhere to look after themselves or a loved one. Thank you so much.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your lovely comments. As a staff team, we are proud to support your mum during this time of her life. I look forward to sharing with the staff team how valued you feel they are.


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Review from Mary C (Wife of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Forest Hill has a wonderful team of people, they are looking after my husband who has been extremely poorly with the best care he could get. Each day I can see his improvement. Forest Hill is everything a home should be, excellent, in all they are doing for my husband.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you so much for your review, I will be pleased to share your opinion with the staff team.


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Review from L C (Daughter of Resident) published on 10 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my father has and is still receiving. After a few weeks in hospital, on his return to Forest Hill Care Home, all the staff have gone above and beyond to make sure his recovery is smooth and stressless for not only him but the family as well. You're always greeted with happy
faces from all the staff and they always have time for a chat and an update on Dad's condition. His bedroom and bathroom are always spotless as is the rest of the home. Just waiting for his health to improve so he can make use of the beautiful outside area and the many activities and day trips offered to the residents.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your kind review of Forest Hill Care Home, we are so pleased that your dad's condition is improving. We look forward to you all enjoying our outside areas and participating in the many activities we have coming up.


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Review from P Y (Husband of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Placement made by the local authority, out of their normal catchment area and their choice could not have been better. It's a real home-from-home offering care which I am unable to do so and I could not have wished for a better placement.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your review; it is much appreciated. I will be delighted to share your comments with the staff team.


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Review from T W (Grandson of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident at Forest Hill since the middle of 2022. As a family we have found all staff to be very friendly, kind and compassionate, going above and beyond to make sure all residents are well looked after.

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Review from C D (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two hours with my mum, yesterday and left really happy. Even though the staff were extremely busy they couldn't have done enough for her, to make sure that she was comfortable and treated with great care. She looked lovely. Mum had all her best clothes on and was sitting in a brilliant all-singing,
dancing chair. I supported my mum in eating her Christmas dinner, which looked and smelled fantastic. She ate loads. I just want to let everyone know that Mum is treated with genuine kindness by the staff who engage with her whenever possible even in Polish at times. Thank you from us.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you so much for your comments, it really is heartwarming to know you and your loved one enjoyed Christmas at Forest Hill. I will take great pleasure in passing on your comments to the team.


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Review from L S (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Barchester Forest Hill Care Home since 23/12/2020 and I am pleased to say that I am very impressed with the care and support that he receives. From the care staff to the nurses and even the admin staff they are amazing. He has been known to be aggressive in personal care and also
very vocal but the patience
shown is remarkable. I often apologise for his behaviour but they say there is no need to as it's his illness, not his fault. The contact with us is very good with regard to changes in medication, any falls he has, witnessed or unwitnessed. They always make us feel welcome when we visit Dad. Dad is always clean and respectable and I cannot do anything but sing the praises of the staff at Forest Hill.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for sharing your positive experiences of Forest Hill, I shall be delighted to share them with the staff team


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Review from K N (Wife of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care during illness. Care taken to hospital. All staff the full-time staff and management are excellent, very efficient and kind. Complaints were rectified quickly with agency staff. Good atmosphere in the lounge and excellent facilities for Jubilee Day, all the staff took part and it was
most enjoyable for residents and families.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your feedback. It is much welcomed and appreciated from the whole team.


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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Barchester Forest Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Barchester Forest Hill Care Home is calculated as follows: ( (134 Excellents x 5) + (35 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 177 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Forest Hill Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Georgina

Georgina Jackson

Job Title: General Manager

Welcome to Forest Hill, my name is Georgina Jackson and I am the General Manager here at the home.


Frequently Asked Questions about Barchester Forest Hill Care Home

What types of Care is Barchester Forest Hill Care Home registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Forest Hill Care Home provide?

Palliative Care, Day Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Forest Hill Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Barchester Forest Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Barchester Forest Hill Care Home to the centre of Worksop?

1.2 mile(s) as the crow flies, distance by road may be significantly further.