Pathfinders Neurological Care Centre

Darwin Drive, New Ollerton, Newark-on-Trent NG22 9GW
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7.3 6 Reviews
  • Pathfinders Neurological Care Centre, Newark-on-Trent
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Care Provided by Pathfinders Neurological Care Centre

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Pathfinders-Care (Ollerton) Ltd
  • Person in charge
  • Lucy Haywood (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Pathfinders Neurological Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Price on enquiry.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors must report to reception on arrival.


  • Parking

  • Free onsite Parking


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Pathfinders Neurological Care Centre Reviews (6)

7.3

Pathfinders Neurological Care Centre has a Review Score of 7.3 (7.314) out of 10, based on 1 reviews in the last 2 years. Over all time Pathfinders Neurological Care Centre has 6 reviews.

Overall Experience

  • 4
  • 2
  • 0
  • 0
  • 0

Date Published

6
0
0
1
5

Review from G A (Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fortunate to be accepted here following initial rehab at hospital. The facilities are excellent with a current and superb team of physiotherapists and occupational therapists. Numerous activities are also provided to stimulate and entertain patients with complex conditions. With very minimal exceptions,
staff are excellent in the performance of their various duties. All staff treat patients with dignity and demonstrate care and genuine concern. Any ailment, no matter how minor, is quickly and effectively addressed. Matters which could be improved upon are: 1) Communication at all and through all levels; 2) Extensive pigeon droppings/pest control; 3) Thorough cleanliness of all equipment including mobility and transfer aids.

Reply from Jinni Henson, Business Services Manager at Pathfinders Neurological Care Centre

Thank you for your review.
We feel very honoured to be apart of your journey and very lucky that your involvement with pathfinders-care has had such an impact especially with the gardening club.
Points raised for improvement will be discussed and actioned in the next management meeting.


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Review from M H (Friend of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been in your home for 18 months. Standards have improved latterly with new management. The staff are your best asset. All staff are passionate and caring. My friend has received excellent care when in EOL Pathway, equalling the levels of care at hospice. The main issues are communication
which has improved, lack of correct seating/headrest chair.

Reply from Jinni Henson, Business Services Manager at Pathfinders Neurological Care Centre

Thank you so much for your review, I will pass your comments on to the whole Team.


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Review from M C (Friend of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During our visits to one of your service users, we have observed excellent care and good facilities provided. All staff we have encountered are friendly, professional and treat service users with respect and dignity.

Reply from Jinni Henson, Business Services Manager at Pathfinders Neurological Care Centre

Thank you for taking the time to give us this review, we will pass on your comments to the whole team.


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Review from G W (Wife of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been cared for since May 2021, my husband has had the best opportunity for rehabilitation. The staff are attentive, responsive, adaptable, open to suggestions and have provided us with the best care in complex needs. Holistic support on-site is most important, staff are professional and provide
the best care appropriate to individual needs. Most impressive, we cannot thank you enough, especially in terms of identifying individual needs, then coming up with solutions.

Reply from Jinni Henson, Business Services Manager at Pathfinders Neurological Care Centre

Thank you so much for taking the time to review Pathfinders-Care, your kind feedback and continued support.


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Review from L D (Sister-in-law of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at reception, I was asked to present my Lateral Flow Test, to fill in a form with my personal details and issued with PPE, the staff were friendly and I felt very much assured and comfortable on safety especially with Covid. The room for my brother-in-law is clean, felt fresh, aired and was
lovely to see his personal items around him. The care staff had to enter several times during my visit to attend to him. Each time they knocked at the door and explained what they were going to do, asking if I wanted to stay or leave whilst they treated him, then I could. They would let me know when I could return if I chose to leave, they were very attentive to their patient, friendly and chatty with me. The corridors and rooms around the care home are clean and well looked after too. I found everyone to be really caring, attentive and approachable. I do not think they could have done anymore, I am very impressed with the staff, they excelled my expectations.

Reply from Jinni Henson, Business Services Manager at Pathfinders Neurological Care Centre

Thank you for your lovely review.
We strive to deliver the best service for our Patients & Guests, I have passed on your comments to the Cedars Team and we very much look forward to welcoming you again soon.


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Review from J B (Mother of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Son had a traumatic brain injury following a road traffic accident. The staff were very helpful, caring and reassuring. I was informed of any progress and exactly what care, physio etc my son was receiving. I was happy knowing my son was being cared for professionally, with care and understanding. My
son arrived in a wheelchair and with all the help and support he was discharged being able to walk.

Reply from Jinni Henson, Business Services Manager at Pathfinders Neurological Care Centre

Thank you for taking the time to review Pathfinders-Care.
We loved being a part of your son's journey, he certainly is an inspirational man.
We send our best wishes for the future to you all.


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Current Review Score: 7.3 (7.314)

Overview of Review Score

The Review Score of 7.3 (7.314) out of 10 for Pathfinders Neurological Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.250 for Pathfinders Neurological Care Centre is calculated as follows: ( (4 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.25

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.064 Points relating to the number of positive Reviews for Pathfinders Neurological Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 1 Positive Reviews ÷ 15.6 = 0.064

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Pathfinders Neurological Care Centre

What types of Care is Pathfinders Neurological Care Centre registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pathfinders Neurological Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy & Independent Living Training are other types of care provided.

How many Rooms does Pathfinders Neurological Care Centre have?

There are 78 Single Rooms.

What are the Facilities & Services at Pathfinders Neurological Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pathfinders Neurological Care Centre to the centre of Newark-on-Trent?

11.9 mile(s) as the crow flies, distance by road may be significantly further.