Mum's care at Gateford Hill Care Home, it has been exceptional
K B (Daughter of Resident)
All the staff are fantastic polite caring efficient they go above and beyond
Andrea M (Daughter of Resident)
The carers have been excellent in a very friendly and professional way
J G (Niece of Resident)
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
Gateford Hill Care Home has a Review Score of 9.6 (9.563) out of 10, based on 9 reviews in the last 2 years. Over all time Gateford Hill Care Home has 86 reviews.
Review from P M (Son of Resident) published on 26 January 2016
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Review from J M (Husband of Resident) published on 26 January 2016
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Review from J P (Daughter of Resident) published on 26 January 2016
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Review from S P (Wife of Resident) published on 13 January 2016
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Review from Chris L (Daughter of Resident) published on 8 December 2015
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Review from J G (Niece of Resident) published on 30 November 2015
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The Review Score of 9.6 (9.563) out of 10 for Gateford Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.981 for Gateford Hill Care Home is calculated as follows: ( (106 Excellents x 5) + (2 Goods x 4) ) ÷ 108 Ratings = 4.981
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.582 Points relating to the number of positive Reviews for Gateford Hill Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 9 Positive Reviews ÷ 13.2 = 0.682
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2021
Hi, my name is Jane and I have worked in the care sector for nearly 30 years starting as a Care Assitant.
I joined Gateford Hill in May 2021. I am passionate about social care and improving the residents dignity, choice and involvment in their care. My favourite part at working at Gateford Hill is getting to know the people that live with us, aswell as their family and friends.