Hazelgrove Care Home

Farley's Lane, Hucknall, Nottingham NG15 6DY
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10 61 Reviews
  • Hazelgrove Care Home, Nottingham
Hazelgrove is a purpose-built Care Home set in easily accessible gardens close to the town of Hucknall.

At Hazelgrove residents are cared for in a Homely environment with carers and nurses working alongside the residents, their families and other professionals to achieve the best outcomes.   

Activities at Hazelgrove are varied, ranging from riverboat trips and walks in the park, to karaoke, keep-fit classes, carpet boules and bingo in the main lounge. Residents wanting to relax can enjoy watching the fish in the large tank or can visit the cosy reminiscence lounge lovingly decorated to evoke memories of yester-year.

Resident’s and their families can also enjoy the carefully designed patio garden which includes a sensory garden and reminiscence area – a wonderful, therapeutic feature for those with Dementia.

Other facilities include delicious home cooked meals to suit every diet, visiting hairdresser and chiropodist and much more…

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Care Provided by Hazelgrove Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Camelia Bran (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hazelgrove Care Home Reviews (61)

Total of 61, showing 1-20
10

Hazelgrove Care Home has a Review Score of 10 (9.996) out of 10, based on 22 reviews in the last 2 years. Over all time Hazelgrove Care Home has 61 reviews.

Overall Experience

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Date Published

61
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Review from H D (Daughter-in-law of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is so happy with the care. She has made good friends. Management are always there to assist and help. All staff are available when needed. She gained weight and is able to walk again. She doesn't spend time in her bedroom because she likes to talk to everyone. Overall, excellent care!
Environment is clean and the food has loads of choices.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your lovely review and kind words. It truly means a lot to us to hear such positive feedback from families. Much appreciated.


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Review from U U (Sister of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with this care home. My brother is well looked after and all the staff are wonderful.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the lovely review. We look forward seeing you soon.


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Review from R H (Wife of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have been lovely, warm and welcoming. I have always felt happy and safe here. They all have been helpful and always welcoming, smiling and asking if we need anything, even making the children welcome. I love the way the residents are cared for and involved in daily activities,
the best choice I made.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the beautiful review you shared with us. Your kind words mean a lot to us and we are truly touched by your appreciation.


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Review from Trevor H (Brother of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit to Hazelgrove Care Home, I was quickly aware of an enveloping air of a warm atmosphere. The numbers and attitudes of care staff are outstanding features. The example set by management is key. There is a consistency of patience and good humour amongst the entire team. My sister is settled
and contented. She speaks affectionately of carers' attention to detail. She speaks affectionately too of the opportunities for individual and group stimulation. None of her family have worries about her physical, psychological or medical welfare.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your kind and thoughtful review about our care home. Your words mean the world to us and serve as a testament to the dedication and hard work of the entire team. Thank you once again for taking the time to share your experience.


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Review from Dawn S (Daughter of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received at Hazelgrove Care Home was just the best, the dignity, respect, compassion, the carers, the nurses and management team were just brilliant. I found peace knowing Dad was in safe and capable hands. Dad was comfortable and pain-free. Thank you so much to each and every one of
you, love to you all.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your wonderful review! Your words mean a lot to us and we're thrilled to know you had such a positive experience.


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Review from Janet S (Wife of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion you gave to my husband was outstanding. You treated all the family with care and dignity at all times.

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Review from D S (Husband of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is good. The lounge is excellent. Comfortable chairs and cleanliness is excellent. Health care is excellent, two-way conversation if a problem arises. Staff and managers are great. The meals are good, just about the right size.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

A heartfelt thank you for the wonderful feedback you provided. Much appreciated.


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Review from A D (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had a new lease of life since being at Hazelgrove. She is happy and joins in with all the daily activities - no more panic attacks and trips to A&E. The staff are all very attentive, treating everyone as individuals. Excellent activities lead, always organising activities such as quizzes,
crafts, games, baking, book club and many more. Management are very friendly and approachable. Food is excellent and caters to individual tastes. Furnishings are like home from home. We are very lucky to have been offered a place at Hazelgrove.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the wonderful review! Your kind words mean a lot to us, and we're delighted to hear about your positive experience. We appreciate your time and feedback.


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Review from K J (Daughter-in-law of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazelgrove is a fantastic care home. Staff are amazing and have a lovely warm, caring and fun attitude. The activities they put on are brilliant. Thank you so much. My relative is so happy living at the home and the staff are a family for her.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you for your wonderful feedback. Your kind words mean a lot to us.


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Review from I P (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazelgrove is simply fantastic. My mum is so happy living here. The staff/carers are brilliant, very kind and always make such great efforts to make everyday special. We are very lucky to have mum living here, she has never been happier.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your beautiful feedback and review. We truly appreciate your kind words and are delighted to know you have such a positive experience with us.


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Review from Stacey A (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazelgrove family, my dad has been at Hazelgrove since October, the love and care is just amazing.
There are always activities for everyone to join in. The food is amazing. It is lovely to see everyone so happy.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you for the lovely review and taking the time to share your experience with us. Your kind words are really appreciated and bring joy to our team.


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Review from Leslie A (Resident) assisted by family/friend published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love being at Hazelgrove Care Home.
I am very well looked after.
We do loads of activities daily and some nights.
I feel safe at Hazelgrove.
Everything is really clean. The food is amazing. And the staff are really kind and caring.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the wonderful review. It really is greatly appreciated.


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Review from M L (Grandson of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our grandmother is very happy here. Can't find anything wrong with Hazelgrove, the staff are very friendly and should be proud of their service. Thank you.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your wonderful review. We look forward to seeing you again soon.


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Review from Lynn H (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for around 2 months. Every time I visit no matter what time of day it is everyone is busy in some way. They do some wonderful activities, eg. painting, crafts, helping with cleaning. They even have their own choir.
The carers are lovely, very attentive, polite, and do a wonderful
job. The rooms are beautifully decorated and kept nice and clean.
They go on plenty of trips and do lots of different concerts. My mum has really settled in thanks to all there.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the wonderful feedback. We look forward to seeing you soon.


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Review from Deborah K (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Awesome! a fantastic team of genuinely caring people!
If you are looking for a care home, visit Hazelgrove first. This is the one you should set your standards by. The genuine care by all the staff at Hazelgrove stands out from the minute you enter. Just listening to how the staff interact with patients
and each other, listening to the love, laughter and singing (lots of singing) makes it such a happy, warm and welcoming place.
I live 125 miles away and knowing that Mum is safe, happy and being well cared for was paramount! At 97, despite illness, Mum is enjoying a new lease of life (as evidenced by Hazelgrove's social media page!). Thank you so much Team Hazelgrove!
The only reason I felt obliged to give the room 4 stars, was they are not ensuite but Mum's is absolutely lovely and an ensuite was not necessary anyway!

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you for the wonderful review. We hope to see you soon.


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Review from Stuart F (Son of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long decline in her own home suffering multiple falls and terrible anxiety then hospital for over 3 months we were more than just worried what lay ahead for Mum! We made an unplanned visit to Hazelgrove, it was a friendly, warm, loving, caring place to be with, lots of involving activities for
residents and happy staff all clear to see. We did not think we would see Mum laugh, dance, and smile again! But after only two months of being part of Hazelgrove family Mum is doing all of those things and more. She is as happy as can be and so are we.
I feel I am Mum's son once again. Thank you Hazelgrove.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the wonderful review and the valuable feedback. It's an absolute pleasure to have you visit and we are looking forward to see you again soon.


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Review from R B (Friend of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A brilliant care home with excellent management and staff. It's a real pleasure to visit my friend every week and see the happy atmosphere and how well looked after my friend is! Highly recommend!

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you for the fantastic feedback! Your thoughtful remarks are greatly appreciated and we look forward to see you again soon.


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Review from E W (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding - never thought we would find a care home with such great, caring people, all the staff are so happy in their work. The manager is always available to support the staff, visits, and residents.
My mum has settled in really well and enjoys joining in all the activities, it is so good to see
my mum so happy.
It's definitely a Hazelgrove family.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for your lovely review, we really appreciate your comments, and we look forward to seeing you very soon.


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Review from S H (Friend of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my friend and was yet again amazed and very happy to see the resident doing the most amazing activities.
Well done, Hazelgrove, for showing me that care homes aren't all the same drab places.
Keep up the fantastic work.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the wonderful review! We look forward to having you visit with us in the future.


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Review from Avis G (Sister of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has resided in this care home for three years and the love and attention has been absolutely great. Helps me so much to be aware of that. Took a lot of worry away from me.
During the last week of her life when she was not aware of anything the love and care was amazing always watching over
her and I can't speak highly enough of every member of staff.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

We were blessed to share some very special memories with your sister, and we miss her beautiful smile.
Thank you for your lovely review.


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Current Review Score: 10.0 (9.996)

Overview of Review Score

The Review Score of 10 (9.996) out of 10 for Hazelgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.996 for Hazelgrove Care Home is calculated as follows: ( (263 Excellents x 5) + (1 Goods x 4) ) ÷ 264 Ratings = 4.996

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazelgrove Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Camelia

Camelia Bran

Job Title: Registered Home Manager

I have worked in care for over 17 years, in various roles, working my way up to Registered Manager over the years. I believe it’s important to lead by example and to play an effective role within the service making sure we provide a loving and caring environment for our residents.


My work is my passion – it’s more than a job, it’s a way of life. I feel most privileged to be able to make a difference in people’s everyday lives.


Here at Hazelgrove, we want to create a “home from home” where residents, their families and staff live and work together in a family environment.


Frequently Asked Questions about Hazelgrove Care Home

What types of Care is Hazelgrove Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hazelgrove Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hazelgrove Care Home have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hazelgrove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazelgrove Care Home to the centre of Nottingham?

6.0 mile(s) as the crow flies, distance by road may be significantly further.