Review from M B (Granddaughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience

Very pleased with the service. Management and staff are friendly and approachable. Nan is very safe and happy.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Hi, thank you for your lovely review, we look forward to seeing you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet B (Friend of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience

What a lovely atmosphere - cannot get over the care and attention of everyone. My friend has been made welcome and has been involved with activities and is now one of the family and has a permanent smile. From staff, cleaners, carers, management and kitchen, the standard is first class - immaculate.

Cannot wait to visit soon and meet my new friends.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for the wonderful review, and your kind words. We are indeed one big happy family, and we all look forward to seeing you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary P (Brother of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience

Lovely care home. Lovely carers. Great care home. My brother looks good. Thank you.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Many thanks for the lovely review, we hope to see you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Sister of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience

My first impression on seeing Hzaelgrove Care home was excellent. I couldn't believe how many staff were on duty and so welcoming to us my brother was very comfortable and settled which was all new to him and to us. It was a bit overwhelming to see how content he looked, the amount of care given whilst

we were there was excellent. The staff are very committed to their care roles and I would certainly recommend Hazelgrove Care Home to anyone looking for a warm, friendly caring home, I am extremely happy with everything and especially for my brother residing there.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

We appreciate your wonderful review, and we are delighted to hear that you feel happy with the care provided for your brother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew N (Friend of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience

On visiting the home I found the staff and management to be very welcoming, caring and knowledgeable. Treating the residents with dignity, there always seems to be something going on with the residents and staff involved. Overall it's a very happy place and very well run.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for your kind words. We hope you can join us for the upcoming events at Hazelgrove. We have lots of wonderful things planned for the year ahead.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard L (Son of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

The staff at Hazelgrove Care Home are wonderful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon D (Daughter of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience

Mum is looked after really well. They take great care of her and always encourage her to get involved in activities.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for your lovely review. We look forward to seeing you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phillip N (Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience

I have lived here for some years, but I now feel a lot happier. As we now have a new manager who is making well needed changes and it's a lot better environment for everyone. I said she is the best thing that could have happened to Hazelgrove Care Home.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you so much for your wonderful review. We are so pleased you feel happy at Hazelgrove.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael L (Son of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience

Very friendly and helpful staff, nothing seems to be a problem. Made my mother very comfortable in her last days and were very considerate to us after my mother passed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience

I have multiple sclerosis and find life very challenging. Hazelgrove Care Home have helped me immensely. I have no family and my husband passed away last July. He was my main carer and so I came into Hazelgrove where I look at the staff and residents as my family now.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Hi
Thank you for the wonderful review. We are so pleased you are a part of the Hazelgrove family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael F (Husband of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience

We have never seen my wife so happy and safe, the two previous care homes were very poor. It ended with my wife back in the hospital after just one day. She had seven falls in one day and was taken back to hospital where she received one to one care for 24 hours per day. Hazelgrove staff and setting

are very secure for my wife.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you so much for the wonderful review. We hope to see you very soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter-in-law of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience

Lovely caring environment.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your feedback. We look forward to see you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C N (Friend of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience

Very pleased with the care my friend is receiving at the home. All the staff in the home have been brilliant and attentive in the short period of time he has been with you.
Feel very reassured that he is being very well cared for, thank you all.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for the wonderful review. Always lovely to see you at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley B (Niece of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience

I find the carers to be really caring with the residents and have been really helpful to me when I have had any queries.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for your wonderful review. We always look forward to seeing you in the home.
Take care and see you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah H (Daughter of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience

Hazelgrove is a wonderful care home. My dad was a resident there for 2 and a half year's before he sadly passed earlier this year. The staff at Hazelgrove offered the utmost care and respect and you could tell by my dad's body language that he felt happy and relaxed. The staff were friendly and supportive

to my dad and the family. Thank you so much for all that you did for my dad, it means so much!

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you so much for the wonderful review. We all miss your father and his lovely smile.
Please stay in touch.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley W (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

Both my parents moved to Hazelgrove in June 2016. Sadly, within a few weeks, my dad died as he was quite poorly. The support and kindness we received from the home at the time were second to none. My mum had remained at the home until her death only a few days ago. She has always been happy and very

well cared for. We are extremely happy and grateful for everything the home has done for her.

Reply from Lorraine Poundall, Registered Manager at Hazelgrove Care Home

Thank you for the wonderful review, it was an honour to have known and cared for both your mum and dad, and to be there to support yourself in your time of need in what was a very sensitive time. We will always remember your dad's wink and your mum’s smile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P A (Wife of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience

A very nice, friendly home, because of Covid visiting has been limited, and each member of staff has worked so hard.
Although the decor could do with upgrading it's the staff that makes the home with their caring attitude.

Reply from Lorraine Poundall, Registered Manager at Hazelgrove Care Home

Thank you for your review. We are pleased to inform you that the company has commenced a refurbishment programme. We will pass your kind comments onto our staff. Lorraine Poundall- Registered Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol D (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience

After my dad had been in and out of the hospital he soon settled in at Hazelgrove. He seems happy. He likes the food and he likes most of the staff. He always talks about the insulin lady and the chicken lady which make him laugh and makes a fuss of him. Very friendly. When visiting Dad it always has

a friendly feel about the place. Smiles all around. Thank you.

Reply from Lorraine Poundall, Care Home Manager at Hazelgrove Care Home

Thank you for your lovely comments, pleased to hear Dad has settled. The team work hard to create that home from home friendly feel so it's so nice to hear that you feel that during your visits, it was also good to meet you in person during one of your visits on such a nice sunny day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Granddaughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

My grandmother became a resident a few months before the pandemic struck. Hazelgrove has been amazing keeping the residents happy, entertained and most importantly Covid-free. The staff always greet visitors with a smile and a cheery hello and are always interacting with residents to ensure nobody is

alone. The home is well equipped for home essentials, care, fun and activities and the cats and chickens are loved by residents too.

Reply from Lorraine Poundall, Care Home Manager at Hazelgrove Care Home

Thank you for your lovely comments, it's a pleasure looking after your Gran. The team will continue to work hard hard to maintain a safe environment and keep everyone happy and active.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Relative of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

I have been very pleased that Gran has remained safe and Covid free in Hazelgrove during the pandemic. We have had regular pictures/updates with activities, occasions and day to day life by email and social media which has been a blessing. We are looking forward to our visit soon now we can be designated

visitors. Thank you to all staff for your tireless work during the pandemic and always, you're all amazing.

Reply from Lorraine Poundall, Care Home Manager at Hazelgrove Care Home

Thank you for your lovely comment, its a pleasure looking after your gran, enjoy your visits and time with Gran.
We as a team are committed to maintaining a safe environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Hazelgrove Care Home

Care Provided by Hazelgrove Care Home

Good to Know

Facilities