Review from Paul C (Sister of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience

At every visit, it has been obvious that all staff treat every patient and incident with a high level of care, consideration and effort to ensure all parties are comfortable, safe and contented. It is also obvious that a high level of thought and effort is applied to providing highly valuable activities.

Reply from Lorraine Poundall, Registered Manager at Hazelgrove Care Home

Thank you very much for your kind words. I will feed this back to all staff members.

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Review from C R (Granddaughter of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience

My grandma received end of life care after a battle with Alzheimer's. The carers did a fantastic job and were very caring and went over and above what was expected. They made her final couple of months comfortable and we trusted in their care and capabilities.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Hi
Thank you so much for your wonderful words, we will pass on your thanks to the care staff. It was true pleasure to look after your grandmother. She was such a lovely lady and she will be missed.

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Review from R C (Friend of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience

Was always happy to visit to see my neighbour. Well cared for, looking lovely. As I worked in care and know what to look for, e.g. clean nails, hair always done, but most of all she was well looked after and happy. Thanks to the Manager and team.

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Review from P G (Husband of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience

Happy with how my wife is looked after at this care home.

Reply from Lorraine Poundall, Registered Manager at Hazelgrove Care Home

Thank you for your kind words. It is always a pleasure to see you when you visit, and we assure you we will continue to work together in the best interest of your wife.

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Review from R R (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience

Due to dementia and a number of physical problems, including losing the ability to stand, my mother needed 24 hr care. We chose Hazelgrove because it was local to her home and, although not as luxurious as some homes, we liked the caring attitude of staff, and the way they welcomed family and pets,

which had been the most important factors in Mum's life. She was unsettled at home and has been equally unsettled at Hazelgrove, but the staff do their best to comfort and cheer her. An important pleasure for her are meals, and she enjoys the nicely laid tables and a wide variety of food. We have raised some concerns with the manager and had excellent responses. My mother's needs are challenging, as are those of other residents, considering these and the physical limitations of the building, the staff provide a very good service, clearly underpinned by a caring and respectful ethos set by the management team.

Reply from Lorraine Poundall, Registered Manager at Hazelgrove Care Home

Dear Rosemary,
Thank you for your lovely feedback, and for your positive involvement and engagement with the home. Please be reassured, if you have any further concerns, please do not hesitate to bring this to our attention and we will continue to work together in the best interests of your mum.

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Review from B I (Husband of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

I have found the level of care shown to my wife to be exceptionally of a high level. The professional quality by all staff I have met and seen has been of the highest level. The food is of high quality, along with the cleanliness. All residents have a very comfortable environment. The activities given

to residence is beyond reproach by very caring staff members. The control of medicines is of a very high standard management provide a well organised run care home with very friendly control procedures to all employees.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

First of all, thank you for your kind words, we will pass your kind message on to our Care Staff, Kitchen team and Domestic team. We are so pleased that your wife is enjoying the activities we provide, and we hope to continue to provide a high level of service.

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Review from Elizabeth S (Wife of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience

My husband came into Hazelgrove when I could no longer cope with his deteriorating health and difficult behaviour. He has settled very well - much better than I dared to hope. The home is warm and comfortable. The staff are kind and caring and cope with him very well. The food is excellent. Residents

are always given choices. There is a pleasant garden and activities for those who wish to take part. He receives very good physical care from the nurses and local GP.

Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care Home

Thank you so much for your kind words,we appreciate you taking the time to provide feedback to us and will of course pass on your comments to our staff. Please do not hesitate to let us know if there is anything more we can do to help your husband settle in.

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Review from Seamus S (Husband of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience

I have always found the home to be very clean at all times. The staff are very helpful and caring.

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Review from J F (Friend of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience

My ex-neighbour/friend/POA has been very well cared for almost 2 years. She responds well to staff and enjoys her food. Her hair/nails/well-being are monitored and achieved with her permission and with dignity. She recently had a 90th birthday party and the home put a 'turn' on and lovely 'party food'

for her friends.
P.S. No smell of cabbage on entering!

Reply from Samantha Valentino, Admin Manager at Hazelgrove Care Home

Thank you for your positive review, this is very much appreciated. Our chefs do work very hard to ensure that all family members have a good choice of food and are cooked and served to high a standard.

We are glad that your friend enjoyed their 90th Birthday, we also enjoyed the day.

Our carers are very dedicated and person-centred care is very important to us here at Hazelgrove.

It is nice to hear that there is no smell of cabbages on entry to the home! Our domestics pride themselves in maintaining a clean, smell free environment.

Thank you

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Review from Bernice Y (Daughter of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience

Very caring, only ever seen very caring, nice staff.
'Home' cooked meals, very good. It doesn't have the 'smell' of an 'old folks home'.
You are made to feel comfortable when visiting.

Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care Home

Thank you for your kind words regarding our staff. I will pass on your comments regarding the meals onto our chefs/kitchen staff who take great pride in providing nutritious home cooked food to all our residents. We are pleased that you are made to feel welcome when visiting as this is our aim for all visitors to the home.

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Review from L D (Son of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience

Mam always seems very happy when we visit. She seems to be as healthy as is possible and looks like she is cared for. Sometimes she does not seem to be wearing her own clothes but she usually looks clean.

Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care Home

Thank you for your review, we aim to ensure that all our residents are well cared for and that they are happy and contented with an emphasis on person-centred care. We are sorry that there may have been a mix up regarding clothes and if you would like to contact us we would be happy to discuss this further.

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Review from Patricia K (Daughter of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience

This is a small friendly home so residents and staff get to know each other well - family members also join in together having a laugh with residents and staff. Mam has settled well with home and carers. All her needs are met and more. The home and I work together to make Mam's stay a happy one.

Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care Home

Thank you for your lovely review of our home. It's good to know that Mam has settled in well. Staff members regularly tell us that our residents are like an extension of their own family and in turn this builds good relationships between them, making Hazelgrove a 'Happy' home for everyone.

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Review from Thea T (Daughter of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been at Hazel Grove for approximately 5 years. During that time she has been extremely well cared for, including times when she has been very ill. The staff are friendly and helpful towards the family and my mother is treated with respect and affection. She has responded well to the friendly,

caring environment. She enjoys the food there and being part of a group. The home is clean and tidy and activities are provided. mum also enjoys going out into the garden occasionally with family and the care team. The nursing and care team are highly professional and deliver a high standard of care and support.

Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care Home

Thank you for sending us this kind review and we will pass your comments onto the staff. It is good to know that after five years you are happy with all aspects of the service that we provide. At Hazelgrove we like to ensure a homely environment for all our residents whilst taking into account their individual needs. Hopefully, it won't be too long before spring arrives and Mum will be able to enjoy going out in the garden again!

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Review from H S (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience

The care home is a home from home for Mum. Everyone is so friendly to Mum and all of us. Always listened to and supported. Staff really friendly, patient and still professional. Very supportive to us all when my Dad passed away.

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Review from Ann (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience

I can only compliment the home on the love and dedication they have to all the residents. My mother has been happy and content there since September 2005 and now she is now 99 years old and continues to be cared for with dignity and respect. Everyone at the home is kind and understanding, The social

side at the home really tries to add to the development of the activities available to the residents. I cannot thank them enough for all they have done for myself and my wonderful mum.

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Review from Simon D (Son of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

Since my parents moved in this time last year following my father's death and mother's illness and operations, the staff have been faultless. They have shown compassion, dignity and always treated them well. I am kept well informed and know that mum is in good hands. We are so glad that we chose Hazel

Grove.

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Review from Paul R (Husband of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience

The only experience I have is that the rooms would be better if they were a bit larger bearing in mind that most of the residents are wheelchair bound and have to be hoisted to bed etc.

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Review from Anne M (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience

My mum resided at Hazelgrove Care Home for 15 months prior to her death in Dec 2014. We found the staff to be patient and caring and most of them had a brilliant rapport with mum and had a laugh and joke with her. She suffered from dementia and so was not always in the best frame of mind - this was

dealt with in an understanding way and she was always treated with dignity. We will always be grateful for the kindness.

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Review from D P (Son of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience

Mum was in Hazelgrove Nursing home for end of life care. The staff and management were brilliant and we were very happy with the care provided. Support for us the family was so extremely good. The staff were very patient, caring and would go the extra mile when necessary. The care home also had a nice

friendly, welcoming feel to it.

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Review from C M (Daughter of Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience

My mother was happy at Hazelgrove. The staff were friendly and caring. My mother had dementia and they were so patient and kind, even when occasionally, she was less than co-operative.
She was in the care home less than five years almost and we, her family, were always made to feel welcome and were

kept informed at all times.
In her final week when she was on end-of-life care, their attention to her every need was exemplary. We couldn't have wished for more.

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