Lawn Park Care Home has a Review Score of 9.7 (9.724) out of 10, based on 20 reviews in the last 2 years. Over all time Lawn Park Care Home has 76 reviews.
Review from Bridget N (Granddaughter of Resident) published on 11 January 2021
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Reply from Kristen Fitzgerald, Marketing Assistant at Lawn Park Care Home
Thank you, Bridget, for letting us know how we are doing at Lawn Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Terry S (Son of Resident) published on 22 October 2020
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Reply from Olivia Shields, Marketing Assistant at Lawn Park Care Home
Thank you, Terry, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Lawn Park Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised. Take care.
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Review from David M (Granddaughter of Resident) published on 29 June 2020
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Reply from Olivia Shields, Marketing Assistant at Lawn Park Care Home
Thank you, David, for your feedback and for taking the time to share your experience of Lawn Park Care Home. We are so sorry to hear about your grandmother but pleased you felt she received great care and hope that her time at Lawn Park did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.
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Review from Clare B (Daughter of Resident) published on 6 January 2020
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Reply from Olivia Shields, Marketing Assistant at Lawn Park Care Home
Thank you, Clare, for your comments about your recent experience at Lawn Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Carol H (Wife of Resident) published on 24 September 2019
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Reply from Jasmine Bracken, Marketing Administrator at Lawn Park Care Home
Thank you, Carol, for letting us know how we are doing at Lawn Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from C G (Daughter of Resident) published on 23 August 2019
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Reply from Ronnie Cavanagh, Marketing at Lawn Park Care Home
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Lawn Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from B S (Daughter of Resident) published on 7 June 2019
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Reply from Ronnie Cavanagh, Marketing at Lawn Park Care Home
Thank you we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Lawn Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Sheila C (Sister-in-law of Resident) published on 30 April 2019
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Review from Anne A (Daughter of Resident) published on 17 January 2019
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Reply from Ronnie Cavanagh, Marketing at Lawn Park Care Home
Thank you, Anne, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Lawn Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Anthony E (Son-in-law of Resident) published on 6 December 2018
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Reply from Ronnie Cavanagh, Marketing at Lawn Park Care Home
Thank you, Anthony, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Lawn Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Ethel R (Sister of Resident) published on 18 September 2018
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Reply from Ronnie Cavanagh, Marketing at Lawn Park Care Home
Thank you, Ethel, for your positive feedback towards Lawn Park Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Sister has settled in. If there is anything more we can do, please do not hesitate to reach out.
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Review from Rob S (Son of Resident) published on 18 September 2018
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Reply from Ronnie Cavanagh, Marketing at Lawn Park Care Home
Thank you, Rob, for your comments about your recent experience at Lawn Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from B S (Son of Resident) published on 27 June 2018
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Reply from Ronnie Cavanagh, Marketing at Lawn Park Care Home
Thank you we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Lawn Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Patricia V (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Marketing at Lawn Park Care Home
Thank you, Patricia, for your comments about your recent experience at Lawn Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are happy to hear how well your mum has settled in at Lawn Park Care Home.
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Review from Janice W (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Marketing at Lawn Park Care Home
Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.
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Review from B H (Friend of Resident) published on 12 June 2018
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Reply from Ronnie Cavanagh, Marketing at Lawn Park Care Home
Thank you for your comments about your recent experience at Lawn Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Christine J (Daughter of Resident) published on 30 January 2018
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Lawn Park Care Home
Thank you, Christine, for your comments. We're happy you found our staff to be so supportive during your experience here at Lawn Park Care Home. Our number one priority is the care and well being of every resident, so it is rewarding to hear that you were so pleased with the quality of our care. Thank you once again for sharing your experience. It means a lot to us.
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Review from Gary H (Son of Resident) published on 30 January 2018
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Lawn Park Care Home
Thank you, Gary, for your comments about your recent experience at Lawn Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We're happy you found our staff to be so supportive during your experience here and your praise and kind comments about our team really mean a lot to us. Thank you again for such wonderful feedback.
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Review from M D (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Lawn Park Care Home
Thank you for your lovely comments about your recent experience at Lawn Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is rewarding to hear that you felt supported by the team here. Thank you once again for the wonderful feedback.
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Review from Gillian B (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Lawn Park Care Home
Thank you, Gillian, for your comments about your recent experience at Lawn Park Care Home. We are glad to hear that you enjoyed the Christmas dinner with your Dad at our home and really appreciate your praise and kind comments about our team. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We look forward to seeing you again soon. Take care!
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The Review Score of 9.7 (9.724) out of 10 for Lawn Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.724 for Lawn Park Care Home is calculated as follows: ( (188 Excellents x 5) + (40 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 239 Ratings = 4.724
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lawn Park Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager at Lawn Park Care Home, Sutton in Ashfield
Rosalind has been at Lawn Park for three decades and still looks forward to going to work every day. She has been passionate about caring for the elderly from a young age and was confident that it was the perfect career path for her.
Before becoming Home Manager, she completed her nursing training and then became a clinical lead for a while before progressing to Deputy Manager. Rosalind is very proud of herself and her team for consistently achieving a ‘Good’ rating for CQC and a ‘Band Five’ for Quality Banding.
Outside of work, Rosalind loves socialising, gardening and walking her two beautiful dogs; she previously accomplished climbing Croagh Patrick Mountain in West Ireland.
Words of encouragement from Rosalind for someone looking for the right care home would be: “I would recommend that you look around a few homes, look at their CQC report and choose the home that you felt the most comfortable visiting.”