Lound Hall

Town Street, Lound, Retford, DN22 8RX
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9.7 29 Reviews
  • Lound Hall, Retford
Lound Hall is a thirty capacity property set up to suit the needs of older people with care needs, while also being ideal for adults with mental and physical health issues.

Carers are experienced in assisting with the sometimes complex and sensitive challenges that residents diagnosed with dementia face.

Staff focus on delivering a service and living environment in which individuals feel respected and loved ones feel confident.

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Care Provided by Lound Hall

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Chris Harpham (Home Manager)
  • Admission Criteria
    • Take 50+ and also take Social Services funded clients
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004
    • Number of floors: 3

Funding & Fees Guide for Lound Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,100
    • Self-Funded Residential Dementia Care £950 – £1,100
    • RESPITE Self-Funded Residential Care £950 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,100

  • All fees are to be agreed with the Home Manager prior to admission.
    Top Fees are to be discussed with the Home Manager
    Fees are not inclusive of external services ie. hairdressing, chiropodist or toiletries
  • (these prices are only a guideline, please contact Lound Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors 24/7 and believe that relative and friend involvement is fundamental to an individual's care, however do encourage protected meal times and ask that visits be kept to a minimum during these times to promote nutritional intake.


  • Parking

  • Free Parking is at rear of the property.


Lound Hall Reviews (29)

Total of 29, showing 1-20
9.7

Lound Hall has a Review Score of 9.7 (9.734) out of 10, based on 11 reviews in the last 2 years. Over all time Lound Hall has 29 reviews.

Overall Experience

  • 21
  • 7
  • 1
  • 0
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Date Published

29
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Review from Karen T (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say a massive thank you to all the carers for looking after my father and looking after my mother as she went in for respite, as my father was very ill. Nothing was too much trouble for them. Also, a big thank you as everyone supported me as well, as I was struggling with everything.
I would highly recommend. Thank you, Lound Hall, you're all amazing.

Reply from Varhi Audain, Home Manager at Lound Hall

Thank you for the lovely review, I will share this with the staff.


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Review from Jane A (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Never an easy decision to place a family member into care, but Lound Hall made the day we reached crisis as easy a transition as possible. Despite it being an emergency admission on a weekend, we were welcomed into a calm, tranquil and efficient environment like old friends. What started as respite,
became a decision to leave Mum as a permanent resident. We are always welcome when we visit. the food is excellent. There's regular entertainment and activities which Mum enjoys. We describe it as a hotel with additional nursing services! Mum is safe, secure and content. I am more than happy with the level of care she receives.

Reply from Varhi Audrain, Home Manager at Lound Hall

Thank you so much for your glowing review I will pass this on to all staff members.


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Review from Jeanette C (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lound Hall is to be commended for its cleanliness and professionalism but above all for its care and compassion for those in its care.
I have found the management and all the staff to be kind, considerate, polite and above all caring.
I have the utmost confidence that my Mother is being cared for
and looked after by professionals who really do care about her welfare.

Reply from Chris Harpham, Quality and Compliance Manager at Lound Hall

Thank you for your valued feedback. I will share this with the team.


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Review from S H (Daughter of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are well cared for and comfortable. However, they need to retain staff which would make it better for the residents and visitors, which had a high turnover this last 6 months across the board. Outside areas and maintenance need attention if the home wants to attract more visitors and residents
and families.

Reply from Varhi Audrain, Home Manager at Lound Hall

Thank you for your review your review has been taken on board. Work has started on the outside areas. Thank you for your kind words regarding the care, I will pass this over to the staff team.


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Review from Ian F (Son of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that my mother is very well looked after, she is well fed, always clean and she always has a good word for the staff.
I find the staff very professional and they always address any issues I might have promptly.

Reply from Varhi Audrain, Home Manager at Lound Hall

It is a pleasure supporting your mum and thank you for your kind words. I will pass this over to the staff team.


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Review from Caroline G (Daughter of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Lound Hall for over 10 years. The care, cleanliness, activities, and socialisation has improved tenfold since Grey Care took over the running of the home.
The staff are friendly, diligent, and so good with my mum. Nothing is too much trouble for them. They make you feel so welcome
when you visit.
If I were asked to give five stars I'd have to give ten!

Reply from Varhi Audrain, Home Manager at Lound Hall

Thank you for your kind words. It is a pleasure supporting your mum and working with the family. I will pass on your kind words to the staff team.


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Review from Catherine A (Daughter of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our Dad moved into Lound Hall we all immediately felt a sense of deep relief. We (my sister, brother and I) have felt from the start that here he would be as safe, settled, content and well looked after as is humanly possible. Staff keep us well informed and always respond to any concerns or suggestions
that we raise, and it is very helpful having access via the relatives' gateway to Dad's care notes so we get a real sense of how he is, and of the kind of care he is receiving. When we visit, we've always been able to chat to the staff and get their insights, and while we're there we have always been struck by how kind, caring and respectful staff are with all the residents. We feel confident that over the coming months, whatever challenges arise, we can work with Lound Hall to solve problems and ensure that Dad's changing care needs are met.

Reply from Varhi Audrain, Home Manager at Lound Hall

Thank you for your kind words it's a pleasure to support your father and support the family where needed. I will pass on your kind words to the staff members.


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Review from L E (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lound Hall what we thought was going to be a very difficult transition from my mother's home to residential care to a seamless one. The staff, each and everyone are outstanding. My mother is cared for as well as I could do and most importantly, she is extremely happy. The catering is amazing, any medical
concerns are dealt with straight away and I am kept informed. I am relaxed knowing that my mother is a resident at Lound Hall and she couldn't be in a better place.

Reply from Chris Harpham, Home Manager at Lound Hall

Thank you for your glowing review. It is our pleasure.


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Review from Julie L (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to say we have seen a huge improvement at Lound Hall. Since the new manager came - Mum appears happy, clean and having fun with the daily activities.
The home is clean and tidy. Mum appears to enjoy her food and is supported with meals and drinks.
The staff are kind, friendly and
competent.
The owners are involved and ready to listen to any and all concerns.

Reply from Chris Harpham, Home Manager at Lound Hall

Thank you so much for your review. We really appreciate your valued feedback.


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Review from James A (Son of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had previously been to two homes and they were unable to meet his needs. Lound Hall Care Home and its staff provided excellent service to dad. They were caring and fully attended to his needs and gave him the dignity and care he needed. I wish dad had gone to this home initially and he would have
been more settled and happy in his final few months. I would not hesitate to recommend this home for your loved ones based on our experience.

Reply from Chris Harpham, Home Manager at Lound Hall

Thank you so much for your review. We really appreciate your valued feedback.


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Review from S R (Friend of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is beautiful and the staff are extremely friendly and hospitable! There is always some sort of entertainment going on and I haven’t eaten there (been offered) but the food looks amazing! I love how they make a fuss on the residents birthdays. Very homely feel

Reply from Chris Harpham, Home Manager at Lound Hall

Thank you so much for your review. We really appreciate your valued feedback.


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Review from J S (Partner of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner now seems happy here after taking some time to settle in, which is expected. It is very welcoming and friendly, it's definitely better now than at first, after some changes.

Reply from Chris Harpham, Home Manager at Lound Hall

Thank you for your review. We really appreciate your valued feedback.


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Review from G S (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent. Very friendly and caring. Nothing too much trouble. Like home from home. We know mum is safe and well looked after 24/7.

Reply from Chris Harpham, Home Manager at Lound Hall

Thank you so much for your review, We value all feedback received.


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Review from R S (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and caring and a nice clean home to visit.

Reply from Chris Harpham, Home Manager at Lound Hall

Thank you so much for your review, We value all feedback received.


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Review from Tim S (Nephew of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle arrived at Lound Hall at the beginning of the Covid restrictions. This was due to age and mental health-related issues which made communication with him challenging at times. As for everyone, access to medical and social services was difficult making any diagnosis and treatment feel impossible.
Two years on and I feel we have finally turned a corner with medication and a care plan. This has been in no small part due to the team at Lound, they have coordinated and attended appointments and meetings, cared for him and kept him safe and all done with compassion and patience. In particular, the home manager has always been available to discuss his care and treatment without feeling rushed. Thank you.

Reply from Hannah Marchant, Manager at Lound Hall

Thank you very much for your kind words
Best Wishes


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Review from Simon W (Nephew of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff seemed to be very caring and made time to ensure the residents needs were accommodated as much as possible. Access was controlled due to Covid, but we were able to make appointments for the times we wanted to visit.

Reply from Hannah Marchant, Manager at Lound Hall

Thank you very much for your feedback.
Best Wishes


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Review from Patricia B (Daughter-in-law of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent the last six months of her life at Lound Hall. She received excellent care and the staff really looked after her. Due to her dementia, she was very anxious and the staff were wonderful in reassuring her that she was safe. We were always treated very well during visits and trips
out. We established an excellent relationship with the manager and other members of staff at the home. They identified quickly that she required hospital treatment and informed us immediately to advise us of the course of action taken.

Reply from Hannah Marchant, Registered Manager at Lound Hall

Thank you very much for your very kind words.
Best wishes
Hannah Marchant


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Review from A F (Son of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Lound Hall for over 18 months now and the staff have been truly amazing.
Nothing is too much trouble, the love and care the staff give is second to none, they deserve a medal for how they’ve coped through the pandemic.
The home is warm and welcoming and my mum is happy
which is the main thing.
A big thank you to the Manger and all the staff, you guys rock!

Reply from Hannah Marchant, Manager at Lound Hall

Thank you very much for your lovely review, it means a lot to us all here. Thank you for all your support.
Best wishes
Hannah Marchant


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Review from Malcolm H (Brother of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister spent the final eleven weeks of her life in Lound Hall, she received excellent care from the wonderful staff who spent a lot of time with her. Despite COVID -19, we were allowed to visit my sister as she was receiving palliative care. Our first couple of visits were arranged in the garden
with my sister being brought from her room in a wheelchair. Due to my sister's terminal cancer, she became bed-bound and so all further visits were to her room. On every visit the staff were diligent in checking that we were free of the virus, we had to sign a form to confirm that we hadn't contracted the virus and that we had not been in contact with anyone who did have it. Our temperatures were checked before we could enter the home and we were supplied with PPE. My wife and I phoned the home many times to enquire after my sister and we were always met with a friendly greeting and all our questions were answered to our satisfaction. My sister died with a loving carer by her side.

Reply from Gaynor Abrams, Business Development Manager at Lound Hall

Thank you for your feedback - it is very much appreciated.


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Review from Stephen G (Son of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Lound since 2018. Staff are very friendly and make you feel welcome and part of the family whilst remaining professional. They ensure she feels special and loved. Lound has gone through some changes in the two years my mum has been there, most notably, the change from Nursing
to residential only. The change was smooth and thankfully didn't affect us but we were kept informed of what was going on. The home is currently having some refurbishment work done due to tired and dated decoration, I have to say it's looking good so far. I would 100% recommend Lound Hall, it's a small home in a beautiful location.

Reply from Gaynor Abrams, Business Development Manager at Lound Hall

Thank you for your email - it is very much appreciated.


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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Lound Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Lound Hall is calculated as follows: ( (98 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 128 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lound Hall is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Chris

Chris Harpham

Job Title: Quality & Compliance Manager

Joined: 2023

Worked in the Care Sector for 14 years and managed a wide variety of Nursing and Residential care homes, his extensive knowledge of care, compliance and quality ensures that all our residents at Lound Hall receive the best possible care.


Chris is passionate about making every moment matter and enabling residents to live a fulfilled life.


Varhi

Varhi Audrain

Job Title: Home Manager

Joined: 2022

Experienced Deputy Manager at Lound Hall. Varhi is happy to support you with any questions or queries you may have.


Frequently Asked Questions about Lound Hall

What types of Care is Lound Hall registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lound Hall provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lound Hall have?

There are 26 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Lound Hall?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lound Hall to the centre of Retford?

2.9 mile(s) as the crow flies, distance by road may be significantly further.