Lound Hall

Town Street, Lound, Retford, DN22 8RX
Submit a Review
9.7 29 Reviews
  • Lound Hall, Retford
Lound Hall is a thirty capacity property set up to suit the needs of older people with care needs, while also being ideal for adults with mental and physical health issues.

Carers are experienced in assisting with the sometimes complex and sensitive challenges that residents diagnosed with dementia face.

Staff focus on delivering a service and living environment in which individuals feel respected and loved ones feel confident.

Show Lound Hall on the Map

Care Provided by Lound Hall

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Chris Harpham (Home Manager)
  • Admission Criteria
    • Take 50+ and also take Social Services funded clients
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004
    • Number of floors: 3

Funding & Fees Guide for Lound Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,100
    • Self-Funded Residential Dementia Care £950 – £1,100
    • RESPITE Self-Funded Residential Care £950 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,100

  • All fees are to be agreed with the Home Manager prior to admission.
    Top Fees are to be discussed with the Home Manager
    Fees are not inclusive of external services ie. hairdressing, chiropodist or toiletries
  • (these prices are only a guideline, please contact Lound Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors 24/7 and believe that relative and friend involvement is fundamental to an individual's care, however do encourage protected meal times and ask that visits be kept to a minimum during these times to promote nutritional intake.


  • Parking

  • Free Parking is at rear of the property.


Lound Hall Reviews (29)

Total of 29, showing 21-29
9.7

Lound Hall has a Review Score of 9.7 (9.734) out of 10, based on 11 reviews in the last 2 years. Over all time Lound Hall has 29 reviews.

Overall Experience

  • 21
  • 7
  • 1
  • 0
  • 0

Date Published

29
1
7
11
18

Review from Julie D (Wife of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been residing at a Lound Hall for the last five years.
We have seen many changes during this time, most recently a change from nursing home to care home. Thankfully my husband was able to stay. Lound is his home, he was born in the village.
He is very happy and well cared for currently.
All the staff are patient, helpful and lovely. They always offer me refreshments and have a friendly chat.
I often stay late and the girls bring us supper to our room and they always make sure I get to my car safely.
I feel very much at home when I visit and my husband and I trust and very much rely on the staff who work extremely hard during their long 12 hour shifts and for their dedication and loyalty we give huge thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally G (Daughter-in-law of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are always welcoming and friendly. They use residents first names and really care about them. There has been some updating of decor and furniture, and it's very clean and tidy

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Corrinne C (Friend of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I visited on Tuesday afternoon, unannounced with the sister of the resident, staff were welcoming but found that the resident we were visiting was in soiled clothing that was obviously hours old (wet and bowel movement), one hearing aid had been lost and the other had a dead battery. She was wearing
a thick jumper on a hot day and had got sunburn on the exposed skin as was left wandering the gardens without sunscreen on. The 'laundry only' basket in her room had used gloves and rubbish in and a cardigan that didn't belong to our resident, the window was propped open with a wedge as was the sash operation was not working.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam L (Wife of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very helpful and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are very caring and considerate and professional. They treated my mother with dignity and understanding. They were all approachable and welcoming. My mother was a resident for seven years and was very happy. She passed away in January 2018 and all the staff were wonderful with regard
to nursing and overall attention. She has suffered from dementia/Alzheimers and was not always easy to deal with but the staff were always attentive and sympathetic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachael K (Granddaughter of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The rooms are very nice and the home is very clean the care was very good as were the carers were very good with my grandad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stewart D (Son of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was excellent and the home was very clean and smelt very nice as you walked in the front door. The nursing staff were very helpful with any questions you asked them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tanya R (Relative of Resident) published on 25 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found this care home to be very good the carers cared about the resident they were very friendly to the resident and to their families and friends. The nurses were good at letting you know how the residents are doing and if you were worried about them they were good at making you at ease. The care
home is clean and it smells clean when you walk in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hazel D (Wife of Resident) published on 20 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the care of Lound Hall Nursing Home for 6 months I was extremely happy and satisfied with all aspects of his care. The care and nursing staff were kind and compassionate to both myself and all the family at what was a very difficult time. We found the home to be clean and tidy and
without the usual care home smell.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Lound Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Lound Hall is calculated as follows: ( (98 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 128 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lound Hall is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Chris

Chris Harpham

Job Title: Quality & Compliance Manager

Joined: 2023

Worked in the Care Sector for 14 years and managed a wide variety of Nursing and Residential care homes, his extensive knowledge of care, compliance and quality ensures that all our residents at Lound Hall receive the best possible care.


Chris is passionate about making every moment matter and enabling residents to live a fulfilled life.


Varhi

Varhi Audrain

Job Title: Home Manager

Joined: 2022

Experienced Deputy Manager at Lound Hall. Varhi is happy to support you with any questions or queries you may have.