Family visiting times are not restricted. Most families agree with the team when the most appropriate times are to visit their family member.
There is plenty of on site parking at the home.
Church Farm at Rusticus has a Review Score of 9.3 (9.305) out of 10, based on 14 reviews in the last 2 years. Over all time Church Farm at Rusticus has 62 reviews.
Review from M R (Friend of Resident) published on 13 November 2024
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Reply from Sarah Power, Registered Manager at Church Farm at Rusticus
Thank you so much for your kind words. We will be sure to share this, lovely, heartfelt review with our amazing team here. We are so pleased you are happy with the care we provide at Hawthorn House. At Church Farm Care, we always strive to provide the best, most person-centered care, in a welcoming and homely environment, where everyone is welcome.
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Review from L M (Husband of Resident) published on 24 October 2024
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Reply from Sarah Power, Registered Manager at Church Farm at Rusticus
Thank you so much for your kind words. We will share this with our amazing team here. We are so pleased you are happy with the care provided. At Church Farm Care, we always strive to provide the best, most person-centered care, in a welcoming and homely environment.
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Review from Tracey W (Daughter of Resident) published on 17 June 2024
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Reply from Diane Watson, Home Manager at Church Farm at Rusticus
Thank you so much for your lovely comments, they are appreciated. We miss your father and seeing you all when you visited. Bluebell staff are touched by your comments. Once again, thank you.
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Review from Susan B (Daughter of Resident) published on 29 May 2024
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Reply from Diane Watson, Manager at Church Farm at Rusticus
Thank you so much for your lovely comments, I know the staff were very fond of your dad and it was a privilege to care for him. Your support during your dad's stay with us was so appreciated and we continue to enjoy seeing all the family when you visit your mum. The staff of Bluebell Household also thank you for your comments.
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Review from J S (Sister of Resident) published on 19 February 2024
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Review from Elizabeth L (Daughter of Resident) published on 24 November 2023
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Review from Mandy S (Daughter of Resident) published on 17 November 2023
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Review from P B (Respite Resident) published on 26 October 2023
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Review from Tessa M (Ex Family Member) published on 25 September 2023
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Review from Jean A (Respite Resident) published on 22 August 2023
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Reply from Diane Watson, Home Manager at Church Farm at Rusticus
Thank you so much for taking the time to give your comments. I will share them with the staff, who i know will appreciate your thoughts. I hope you continue to successfully rehabilitate at home .
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Review from Lucy S (Daughter of Resident) published on 21 August 2023
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Reply from Diane Watson, Home Manager at Church Farm at Rusticus
Thank you so much for your kind comments which are much appreciated and will be shared with staff.
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Review from Dale A (Son of Resident) published on 5 July 2023
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Review from Delia C (Daughter of Resident) published on 24 May 2023
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Review from Carol G (Resident) published on 5 May 2023
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Review from Jackie S (Daughter of Resident) published on 20 December 2022
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Reply from Matthew Adlem, Head of Operations at Church Farm at Rusticus
Thank you for this feedback.
We are proud of our colleagues and will let them know this was your experience of Church Farm at Rusticus.
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Review from Pat Z (Friend of Resident) published on 24 November 2022
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Reply from Matthew Adlem, Head of Operations at Church Farm at Rusticus
Thank you for this kind feedback.
We are pleased that your friend has been experiencing dignified and patient care.
We will feed your comments back to our care home colleagues who earned this praise.
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Review from Michael T (Brother of Resident) published on 2 November 2022
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Reply from Matthew Adlem, Head of Operations at Church Farm at Rusticus
Thank you for your feedback about Church Farm at Rusticus.
We are proud of our colleagues and will pass on your kind comments to them.
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Review from J T (Daughter of Resident) published on 24 August 2022
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Reply from Matthew Adlem, Head of Operations at Church Farm at Rusticus
Thank you for this kind feedback. We are pleased that your father experienced a caring and kind experience.
We will feed your comments back to the care home staff who deserve this praise.
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Review from Stefanie B (Wife of Resident) published on 17 August 2022
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Reply from Matthew Adlem, Head of Operations at Church Farm at Rusticus
Thank you for letting us know about your experience with Church Farm at Rusticus.
We are pleased you experienced patient and thoughtful care and support.
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Review from Jacqueline A (Daughter of Resident) published on 3 August 2022
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Reply from Matthew Adlem, Head of Operations at Church Farm at Rusticus
We are extremely grateful for your feedback and will ensure our colleagues are informed of the positive impact they had for you and your Mother.
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The Review Score of 9.3 (9.305) out of 10 for Church Farm at Rusticus is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.606 for Church Farm at Rusticus is calculated as follows: ( (120 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 155 Ratings = 4.606
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.699 Points relating to the number of positive Reviews for Church Farm at Rusticus is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6. 13 Positive Reviews ÷ 18.6 = 0.699
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
We are delighted to welcome Diane Watson as our new Home Manager here at Rusticus. She is highly qualified - a trained nurse who also has a clinical training qualification, and brings with her a wealth of clinical and managerial experience having experience in working across both the NHS and private sector. Diane comes to Rusticus having managed a small group of homes as Senior Manager, and has already made a great impact at Rusticus. She is very visible and available around the home every day. "I feel I have been very privileged in my career to have met, worked with and cared for so many patients, residents and team members." she adds "Rusticus has such a lovely reputation and is set in stunning grounds with incredible buildings and facilities, I was drawn to Church Farm Care's values that people matter, and the importance they place on people's wellbeing, for both family members and staff."
Outside of work, Diane loves to spend time reading, walking, cycling, swimming, socialising and cooking.