Family visiting times are not restricted. Most families agree with the team when the most appropriate times are to visit their family member.
There is plenty of on site parking at the home.
Church Farm at Rusticus has a Review Score of 9.3 (9.305) out of 10, based on 14 reviews in the last 2 years. Over all time Church Farm at Rusticus has 62 reviews.
Review from Janet R (Daughter of Resident) published on 19 January 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheenagh W (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.3 (9.305) out of 10 for Church Farm at Rusticus is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.606 for Church Farm at Rusticus is calculated as follows: ( (120 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 155 Ratings = 4.606
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.699 Points relating to the number of positive Reviews for Church Farm at Rusticus is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6. 13 Positive Reviews ÷ 18.6 = 0.699
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
We are delighted to welcome Diane Watson as our new Home Manager here at Rusticus. She is highly qualified - a trained nurse who also has a clinical training qualification, and brings with her a wealth of clinical and managerial experience having experience in working across both the NHS and private sector. Diane comes to Rusticus having managed a small group of homes as Senior Manager, and has already made a great impact at Rusticus. She is very visible and available around the home every day. "I feel I have been very privileged in my career to have met, worked with and cared for so many patients, residents and team members." she adds "Rusticus has such a lovely reputation and is set in stunning grounds with incredible buildings and facilities, I was drawn to Church Farm Care's values that people matter, and the importance they place on people's wellbeing, for both family members and staff."
Outside of work, Diane loves to spend time reading, walking, cycling, swimming, socialising and cooking.