Red Rose Care Community

32 Brockton Avenue, Farndon, Newark-on-Trent NG24 4TH
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9.8 46 Reviews
  • Red Rose Care Community, Newark-on-Trent
Red Rose Care Community is a truly charming, home-from-home purpose-built Care Home located in Farndon, which is South-West of the historic market town of Newark on Trent, Nottinghamshire. Red Rose employs a dedicated team who are experienced in many forms of provision, which include long-term residential care, short and long-term respite, dementia care and palliative care.

As part of the Red Homes family, Red Rose embodies its founders’ ethos of delivering exceptional, personalised, quality care to their residents and support to their families. The consistency of care is led by the manager Diane Watson, Deputy Karen Borland and the Heads of Department who all work closely with the local surgery, and community teams to provide this care and support.

Staff are well-qualified and experienced in the challenges of mental health, adhering to care packages that suit each individual user, with needs fully assessed prior to admission. The home offers inclusive, purposeful, and exciting lifestyle and activity choices including music, dancing, gardening and crafts. The activities co-ordinator creates a rich timetable for the week, whilst the cook prepares nutritious meals and snacks, tailored to individual residents' dietary requirements.

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Care Provided by Red Rose Care Community

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanne Brown (Manager)
  • Admission Criteria
    • Male and Female
    • Ages 50+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000
    • Number of floors: 2

Funding & Fees Guide for Red Rose Care Community

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,350
    • Self-Funded Residential Dementia Care £1,250 – £1,350
    • Self-Funded Nursing Care £1,350 – £1,350
    • Self-Funded Nursing Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Care £1,150 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,350
    • RESPITE Self-Funded Nursing Care £1,350 – £1,350
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,350
  • (these prices are only a guideline, please contact Red Rose Care Community to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open 24/7 for visiting


  • Parking

  • Ample parking space at the front of the building


Red Rose Care Community Reviews (46)

Total of 46, showing 1-20
9.8

Red Rose Care Community has a Review Score of 9.8 (9.799) out of 10, based on 17 reviews in the last 2 years. Over all time Red Rose Care Community has 46 reviews.

Overall Experience

  • 41
  • 5
  • 0
  • 0
  • 0

Date Published

46
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8
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Review from Julie B (Son of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was in the care home for 4 weeks till he passed away on 6/2/25. He was treated with dignity and respect at all times, we were informed at all times of any changes and all the staff were great and nothing was too much for dad. He came in with a pressure sore and they it healed very quickly.

Reply from Roger Daniel, Owner at Red Rose Care Community

Thank you so much for taking the time to complete a review for Red Rose Care Community. We are fortunate to have incredibly talented and professional staff. The level of nursing is second to none at Red Rose as your father's experience reflects. Please accept our condolensces for your loss and we wish you and your family all the very best for the future.


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Review from Susan C (Daughter of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in residential care at Red Rose Community. We, as a family, couldn't be happier with the standard of care she receives. Today, we celebrated her 95th birthday and the staff (2 in particular) went above and beyond to make sure we and mum all enjoyed it. The immaculate room we'd been given was
beautifully decorated, the food provided was delicious and nothing was too much trouble. In July the activities team organised a seaside day for residents, it was such a success! Mum was given ice creams and doughnuts and even we felt we were at the seaside!

Reply from Roger Daniel, Director at Red Rose Care Community

Thank you so much for taking the time to complete this review. We appreciate your comments and are thrilled to see that you are happy with the care we provide.


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Review from Teresa T (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for almost 18 months at Red Rose Care Community. During this time she has had the very best care from all of the staff. Housekeepers, maintenance and care staff all take time to accommodate her wishes and laugh and joke with her. Today is Mum's 95th birthday, yesterday the home
provided us with a room to celebrate with all of our family. Decorated beautifully with balloons, banners etc to enhance the room. Delicious food and a beautiful birthday cake. The activity coordinators go to great lengths to try and encourage and include Mum in all that is on offer. Mum is very happy, which is a great comfort to our family.

Reply from Roger Daniel, Director at Red Rose Care Community

Thank you so much for taking the time to complete a review of Red Rose Care Community. We have absolutely loved having your mum as part of the Red Rose family and how joyful it was to see her enjoying her birthday celebrations.


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Review from Halina B (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents moved together to Red Rose in April 24 after many years of struggling at home with their advancing years and various health issues. Sadly my father (94) passed away this week and I just want to thank the care team for the genuine care shown to him during his last few weeks, in particular
to the team lead who goes above and beyond and truly cares, we are so grateful and comforted to know they are being cared for by such lovely people, they are a credit to the home.

Reply from Roger Daniel, Owner at Red Rose Care Community

I appreciate that this is a difficult week for the family. I am grateful to you for taking the time to complete this review. I will pass on your kind words to the staff concerned.


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Review from C J (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent two years living at Red Rose and was extremely happy there. The care manager and all the staff were so kind, caring and professional, nothing was too much trouble and they all treated Mum with dignity and respect, she was very fond of them all. Mum looked forward to the organised activities
which ranged from music, singing, crafts, baking and games, she loved all this. The home has a really happy atmosphere and as family visitors, we were all made welcome to join in with activities and celebrations. A big shout out and thank you to all at Red Rose for looking after Mum and caring for her the way you did.

Reply from Roger Daniel, Director at Red Rose Care Community

Thank you so much for taking the time to write such a lovely review of Red Rose Care Community. We are very blessed with the quality of staff we employ and the wonderful attitude with which they approach their work.


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Review from Janine P (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care staff, always going above and beyond their care with my mum. The care home has a lovely atmosphere when you walk in and looks lovely and clean. They put some good activities on which Mum enjoys.

Reply from Roger Daniel, Owner at Red Rose Care Community

Thank you so much for taking the time to complete a review of Red Rose Care Community. We work so hard to create a loving and supportive atmosphere it is really rewarding to read that our efforts are having a positive impact.


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Review from J P (Husband of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this care home to be friendly, caring, clean and the staff were efficient. Very hardworking and always helpful.

Reply from Roger Daniel, Director at Red Rose Care Community

Thank you so much for taking the time to complete a review.


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Review from George R (Husband of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I ever have to go into care Red Rose would be my first choice. They are really excellent there. The staff really are worth their weight in gold, more than any politician.

Reply from Roger Daniel, Director at Red Rose Care Community

Thank you so much for taking the time to post a review.


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Review from Robin D (Brother of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at the Red Rose Care Home since last April 2023. As I live over 200 miles away this was my first visit. The home was clean, bright and had a pleasant atmosphere. The staff appeared very considerate and caring. My brother was in good spirits and being looked after very well. He has
severe physical limitations and the staff cope with his lack of mobility very well.

Reply from Roger Daniel, Director (and former carer) at Red Rose Care Community

Thank you so much for taking the time to complete a review. The internet has become such an important tool as a forum to show what a positive experience being in a very good care home can be. We have a unique staff set at Red Rose, and Red Homes generally, who are passionate about the care we provide.


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Review from Lynn W (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and compassionate with lots of patience and experience in supporting elderly people. Mum is treated well and likes all of the staff in her unit, the Brockton unit. She has some high demands regarding her medication and despite this not always convenient for the staff, they listen and
work to meet her needs.
The room is fairly small but has a height adjustable bed and call bell, staff respond quickly.
The environment is homely and very warm with three lounges and a lounge that visitors can go to with Mum. Staff make visitors welcome with biscuits and a coffee.
There is a range of activities to encourage interaction, some physical activity and encourage processing such as quizzes and bingo. Outside singers etc also visit. All activities take place in the home.
We are very happy with the care mum receives. I suggested more fresh fruit after a questionnaire went out and believe this is on offer even if Mum makes the less healthy choice of cake.

Reply from Roger Daniel, Director at Red Rose Care Community

Thank you for taking the time to complete this review. I do hope your mum continues to enjoy her time with us.


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Review from Jill A (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is excellent, she often tells me how well she is looked after. The staff are all very friendly and welcoming, they treat her with care, dignity and respect. We are kept well informed of any health issues she may have.

Reply from Roger Daniel, Director at Red Rose Care Community

Thank you so much for taking the time to complete a such a lovely and positive review.


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Review from Tina L (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for extremely well both in the residential side and in the nursing unit. She was treated with respect and dignity. All the staff, from the reception, housekeepers, care staff and nurses, were fantastic. My mum passed away peacefully with no pain with her family by her side in a comfortable,
caring environment. Thank you to all the team!

Reply from Roger Daniel, Owner at Red Rose Care Community

What a lovely review of Red Rose Care Community. Thank you so much.


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Review from Steven L (Son-in-law of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my relative received at Red Rose was excellent. The staff were so helpful and caring, nothing was too much trouble and treated our relative with dignity and respect. The staff work so hard to provide a high level of service and cannot be praised enough. Thank you.

Reply from Roger Daniel, Director at Red Rose Care Community

Thank you so much for taking the time to complete a review of the Red Rose Care Community.


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Review from Claire W (Granddaughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow. What a home. Clean. Well-equipped and from the very beginning, this home has been wonderful for my grandmother. They go above and beyond. My grandmother is very very happy. A world away from how she was when she first came to the home. Everyone cares so much for her. Thank you.

Reply from Roger Daniel, Owner at Red Rose Care Community

Thank you so much for such a positive review. The staff were thrilled to read your comments and we are thrilled to see how well your mum is enjoying life at Red Rose.


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Review from L Y (Granddaughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny is very well looked after in a lovely facility, her room is spacious and she is always smiling and singing. They helped us celebrate her 94th birthday today, providing a cake and afternoon tea (sandwiches, hot drinks and juice) for all the family. It made her day extra special!

Reply from Roger Daniel, Director at Red Rose Care Community

Thank you so much for such a lovely review.
We thoroughly enjoyed the birthday celebrations. A special day for a special lady.


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Review from Martin H (Son of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother transferred to Red Rose Care Community for residential care in July 2022 to be nearer to family, she was 97 years old at the time. From the start, the staff made my mother and her family welcome. Her room was always clean and comfortable and there were comfortable lounges for a change of scene.
The dining room is very pleasant, a nice area to congregate and eat in. Activities are provided including on topical issues e.g. the Queen's Platinum Jubilee.
Of more importance are the staff. The family felt at all times that my mother was well cared for. The staff were always pleasant and respectful. They made sure she was well fed, clean, well dressed and that her medication was administered properly. We were particularly grateful to the senior staff who ensured excellent care for my mother in her final 36 hours of life. They provided a level of comfort to my mother which could not possibly be matched in hospital for which we will always be grateful.

Reply from Roger Daniel, Director at Red Rose Care Community

Thank you so much for taking the time to complete this review. The staff at Red Rose are incredibly dedicated and caring and it is a privilege to work alongside such a professional team.


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Review from Kim K (Daughter of Resident) published on 16 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased my mother is happy and well cared for at Red Rose Care Community. The staff are so helpful and friendly and caring! They do what they can to make things happen! I live in East Sussex and don't get to see my mother very often, so I rely on the phone to speak to her, quite often she doesn't
hear it or leaves it in her room, but the staff help me to speak to her, by passing the phone to her when I call Red Rose, which is excellent!

Reply from Roger Daniel, Director at Red Rose Care Community

Thank you so much for taking the time to write a review for Red Rose Care Community. Please do continue to give our staff and management feedback if there is anything we can do to further improve the care we provide for your mother.


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Review from M K (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All residents look happy and always smiling, which says it all. Staff are friendly and caring and are there to listen. The home is bright, clean and very welcoming. Lots of activities to keep them amused. My mother loves a little tipple and they always make sure she has it in the evening, which is important
to keep her routine. I know she is being well cared for.

Reply from Roger Daniel, Director at Red Rose Care Community

Thank you for taking the time to review Red Rose Care Community.


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Review from Stephen J (Son of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A clean, modern and above all friendly home. The staff have treated my father with care, compassion and dignity. In my opinion, any home stands and falls by the way staff treat the residents and all the staff greet visitors in a friendly manner and help my father when asked. I am confident that the
nursing staff will always place my father's needs as a priority and that is all I could ask for.

Reply from Roger Daniel, Director at Red Rose Care Community

Thank you so much for taking the time to complete this review. Family feedback is so important for us to ensure we manage a professional and caring care home.


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Review from Alex F (Friend of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to see a lady on the Brockton Court unit, who I previously cared for, within her own home. She appeared to be in good health and happy. The cleanliness of her room and bathroom was excellent, and they were also spacious. It appears that the staff are very friendly, and nothing seems to be too
much trouble for them. There is a very homely feeling at Brockton Court. A bit like a trip down memory lane, they have paintings on the walls and a window displaying items from many years ago. Was really nice to see. A variety of lounge areas to welcome visitors to spend time with their loved ones. The care home seems very friendly and welcoming to me. All the service users seem to be socializing and laughing among themselves. The environment seems really posative.

Reply from Roger Daniel, Director at Red Rose Care Community

Thank you so much for taking the time to review Red Rose. The staff are literally incredible at the home; the hours they work, the meticulous approach to creating a clean and caring environment. Thank you so much for recognising their endeavours. And I am so pleased to hear that your friend sounds so settled and happy.


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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Red Rose Care Community is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Red Rose Care Community is calculated as follows: ( (164 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 199 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Red Rose Care Community is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

LA Quality award

Recipient: Red Rose Care Community

Date: Wednesday 02 Apr 2014 More details

Dementia Quality Award

Recipient: Red Rose Care Community

Date: Friday 18 Oct 2013 More details

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Meet the Team (1)

Joanne

Joanne Brown

Job Title: General Manager

Joined: 2024

Joanne started at Red Roofs Care Home, Newark in 2011 as a carer. Since then, her dedication and passion have seen her continually take on more responsibility becoming Deputy Manager at Red Roofs in 2016 and she has now moved to become the Home Manager at Red Rose Care Community in Farndon.


With a passion for learning and helping people, Joanne is a calming influence and offers strong leadership to support both residents and staff in bringing the best out in our community. You will often find her talking to residents to find new ways to help with different activities, extra facilities or events. For Joanne, it is important that every person gets the very best care.


Frequently Asked Questions about Red Rose Care Community

What types of Care is Red Rose Care Community registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Red Rose Care Community provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Red Rose Care Community have?

There are 65 Single Rooms.

What are the Facilities & Services at Red Rose Care Community?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Red Rose Care Community to the centre of Newark-on-Trent?

1.6 mile(s) as the crow flies, distance by road may be significantly further.