Rose Farm have open visiting, although in support of social interaction the home request third parties to avoid meal times, although if this is the only time you are able to visit your loved ones they will be happy to accommodate.
On site parking available
Rose Farm has a Review Score of 9.4 (9.385) out of 10, based on 8 reviews in the last 2 years. Over all time Rose Farm has 14 reviews.
Review from Stephen H (Son of Resident) published on 11 December 2024
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Reply from Kelli Hardcastle, Manager at Rose Farm
Thank you so much for your wonderful insight into our Care provision and facilities, it really was our pleasure to care for your Dad. I will ensure your lovely feedback is cascaded to the whole team.
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Review from Oliver P (Grandson of Resident) published on 29 July 2024
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Reply from Meera Shah, Director at Rose Farm
Thank you so much for your valuable feedback which we will pass onto the team.
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Review from L G (Daughter of Resident) published on 24 June 2024
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Reply from Kelli Hardcastle, Manager at Rose Farm
Thank you so much for your positive feedback on our service, it is lovely to hear how you think the staff are amazing, I will be sure to pass on your comments! It really is our pleasure to care for your loved one.
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Review from C B (Daughter of Resident) published on 18 June 2024
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Reply from Kelli Hardcastle, Manager at Rose Farm
Good afternoon, thank you so very much for your positive feedback regarding the care provision Mum receives. It truly is our pleasure, not only to care for your mum but to be a support to you all as a family.
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Review from D Q (Son of Resident) published on 13 June 2024
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Reply from Kelli Hardcastle, Manager at Rose Farm
Thank you so much for your positive feedback; it really is our pleasure to care for your loved one, and we are happy to hear of your confidence in our care provision. It is also so lovely to hear from your perspective how you find the whole team to be caring, respectful and compassionate. We are very proud of our team and to see that families/visitors acknowledge these traits is wonderful to hear. Again, thank you.
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Review from Sharon H (Daughter of Resident) published on 13 June 2024
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Reply from Kelli Hardcastle, Manager at Rose Farm
Thank you for your lovely feedback, which is extremely valuable to us as a service. Communication is key and your feedback on tools utilised by the service in how we ensure and maintain effective communication for our residents and their loved ones is really insightful thank you. It is fantastic that you view your mum's care as Excellent; it really is our pleasure.
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Review from Shirely L (Wife of Resident) published on 11 June 2024
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Reply from Kelli Hardcastle, Manager at Rose Farm
Thank you Shirley for your positive feedback to the care provision we provide your husband, I am so pleased that you feel this way and it really is our pleasure. Your input and support is truly valuable to us and our Rose Farm family.
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Review from Sandra I (Daughter of Resident) published on 25 January 2024
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Reply from Meera Shah, Director at Rose Farm
Apologies for the delayed response but thank you so much for your valuable feedback. We will pass your comments on to the Team
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Review from Rachel G (Granddaughter of Resident) published on 6 February 2023
Submitted via Postal Card •
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Reply from Kelli, Manager at Rose Farm
Thank you Rachel. Will pass on your message to the staff.
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Review from P M (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card •
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Reply from Kelli Hardcastle, Manager at Rose Farm
Thank you so much for your kind words. The positive feedback means a lot to the staff.
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Review from E C (Resident) published on 22 November 2022
Submitted via Postal Card •
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Reply from Kelli Hardcastle, Manager at Rose Farm
Thank you for your kind words. I will feedback to the staff.
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Review from Barbara M (Daughter of Resident) published on 3 June 2021
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Reply from Kelli Hardcastle, Home Manager at Rose Farm
Thank you for your valued comments and taking the time to give us your positive feedback
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Review from J W (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card •
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Reply from Kelli Hardcastle, Home Manager at Rose Farm
We appreciate you taking the time to give feedback. Thank you for your positive feedback
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Review from A M (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card •
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Reply from Kelli Hardcastle, Home Manager at Rose Farm
Thank you very much for your kind feedback which we will pass to the Team
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The Review Score of 9.4 (9.385) out of 10 for Rose Farm is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.844 for Rose Farm is calculated as follows: ( (82 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.844
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.541 Points relating to the number of positive Reviews for Rose Farm is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 8 Positive Reviews ÷ 10.8 = 0.741
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Apr 2020
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