The Royal Care Home

Queen Mary's Road, New Rossington, Doncaster DN11 0SN
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9.9 62 Reviews
  • The Royal Care Home, Doncaster
The Royal Care Home specialises in nursing and residential care, including for people with dementia, with fifty-seven en-suite rooms in total, as well as four lounges and two dining rooms.

All care plans are person-centred and include regular visits from GPs, as well as input from other nursing experts and dieticians.

Residents also enjoy a secure sensory garden, designed specifically for people with dementia, as well as a laundry service and wide range of activities.

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Care Provided by The Royal Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hayley Sadd (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (57)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2023

Funding & Fees Guide for The Royal Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Royal Care Home Reviews (62)

Total of 62, showing 21-40
9.9

The Royal Care Home has a Review Score of 9.9 (9.874) out of 10, based on 27 reviews in the last 2 years. Over all time The Royal Care Home has 62 reviews.

Overall Experience

  • 49
  • 12
  • 0
  • 1
  • 0

Date Published

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Review from A W (Wife of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent 6 weeks in hospital after a mini-stroke and collapsed at home. He fell many times despite constant surveillance and never ate a meal there. He hated it. He was given respite care allocation by an authoritative body but the home was totally unsuitable. He fell many times would not eat
and was very unhappy, wanting to die rather than stay there. As soon as he arrived at The Royal, he loved it, nice room with a view, lovely staff, great food and a caring atmosphere. he fell almost every day because his knees hive way and he gets giddy, but after one-to-one care, four weeks have passed without any falls. When he was at home before his collapse, I was with him all the time, although he could walk and stand, but now I could not cope by myself and we have no children or family to rely on. The Royal has made both of us much happier and it is without doubt the best care home I have known and I have seen quite a few over the years! Many thanks to everyone at The Royal. We love you all.

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Review from D W (Son of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although extremely busy, staff were caring, friendly and always treated our mum with dignity and respect. Any concerns that we raised were dealt with quicky and effectively. Family and friends that visited were always made to feel welcomed. The onsite hairdressers and activities program are fully inclusive.
We also enjoyed attending the resident and community coffee morning held on a Thursday.

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Review from R F (Granddaughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Royal Care Home looked after my grandad with such respect and dignity. My grandad's needs were always met. He really enjoyed his time there. cannot thank the staff enough for what they did for my grandad.

Reply from Debbie Whitehead, Regional Manager at The Royal Care Home

Thank you for your kind review; we are glad your grandad is happy at The Royal. He is a pleasure to look after.


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Review from Karl L (Son of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it’s generally ok, but sometimes the staff seem a little too busy and overworked. Everyone seems friendly and polite. Not too happy about patients wandering in and out of my mum's room. However, I realise it’s hard to stop this.

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Review from Janet R (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Royal is an excellent home. From hairdressing to entertainment. Meals are also excellent. Staff very caring. Couldn’t ask for anything better for my mother. I would definitely recommend this care home.

Reply from Hayley Sadd, Manager at The Royal Care Home

Thank you for your kind words. It's a pleasure to care for your mother at The Royal Care Home.


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Review from Gary M (Son of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at The Royal for about 2 years until he passed away on 07/10/2023. During my visits he would always comment on how well the staff looked after him. I was impressed that staff upon my arrival would ask if I wanted to see my father in his room or day lounge or indeed the cabin
out in the garden. The cabin was my favourite place to spend time with my father. Any queries I raised were always answered promptly. My father enjoyed his time at The Royal and the staff must take full credit for that.
Following my father's death I was contacted immediately by a staff member and I can only thank the staff who greatly assisted in his transfer to the funeral company's chapel of rest. The Royal is professionally operated by very competent staff and I cannot thank them enough for the care of my father in his final years.

Reply from Kerry Taylor, Business Administrator at The Royal Care Home

Thank you for your kind words. The staff at The Royal Care Home greatly appreciate your feedback.


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Review from R A (Regular Volunteer) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is run to a high standard and has all the facilities needed to provide excellent care. The staff are extremely caring and the residents always look happy. There is a great activities program and all the residents are included in this no matter of any disability or health issues they may
have.
The home is always clean and I always feel welcome when visiting.
I would have every confidence in the staff and manager of The Royal should I need a care facility for members of my own family.

Reply from Hayley Sadd, Manager at The Royal Care Home

Thank you for your kind words. We thank you for your time volunteering with us at The Royal Care Home.


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Review from Victoria C (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at this home since February and I only have praise for the home. They are very welcoming and accommodating. My mother has very challenging behaviour at times and a lot of care needs due to her Alzheimer’s and the staff go above and beyond to meet all her needs. All are very friendly
and caring to her and the family. They are also very good with my father who has found my mother needing to be in care very difficult. The home has a lovely garden for residents and family to use. There are always activities and events going on. My mother also likes to get her hair and nails done at their salon.

Reply from Debbie Whitehead, Regional Manager at The Royal Care Home

Many thanks for your lovely review and kind words, Victoria.


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Review from H B (Granddaughter of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has been a resident in this care home now for 8 years, we cannot fault the staff. They go above and beyond and have a real care and passion for what they do. They listen to residents and family members on their residents needs. My grandma before having dementia always had her hair and nails
done perfectly and they ensured this was maintained where possible. It’s the attention to detail which is key and the staff here are amazing at what they do. I would recommend The Royal to everyone.

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Review from A M (Granddaughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t thank the Royal care home enough. My husband's grandad was in for a short time and I absolutely loved hearing his stories about what he had been up to. It's a great care home with great staff - great all-round. I just went to the management for her support in not just caring for my husband's
grandad, but also his family too.

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Review from Lesley C (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently a resident at the Royal and we are so pleased with the care she is receiving. The staff are so caring to my mum, even though she does sometimes have a temper, due to Alzheimer’s. They are also so warm and welcoming to us. The home put on some great activities for the residents and
we love seeing my mum taking part in these on the updates on Facebook. I would definitely recommend the Royal and its amazing staff.

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Review from Jane T (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a very short stay at the Royal and sadly he passed away on the 12th April 2022. I just wanted to say how impressed we were as a family with the care, respect, and dignity my father received in his final days. I would like to say thank you on behalf of our family for the kindness, care,
and compassion that we received in the days leading up to his passing. This care home is outstanding, thank you again.

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Review from Janet W (Sister of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Slightly lower ratings due to some issues regarding communication, however, we are aware that the pandemic may have attributed to some of this. The staff appeared to be very caring and acted upon concerns when they were raised, also recognising when medical help was needed and contacting the doctors.
My brother appeared to be very fond of the staff who took the time to understand his sense of humour.

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Review from Clive O (Son of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was cared for at The Royal care home between November 2019 and November 2021. Throughout this long period, I was impressed by the dedication shown by all members of staff involved in looking after her. This ranges from the cooks, cleaning staff, carers, and nursing staff, to managers and the
activities coordinator. Unfortunately, during this period, the care home had to follow national guidelines regarding the covid-19 pandemic. The staff adapted and continued in their caring roles and importantly, enabled contact with Mum to continue (although restricted) due to her circumstances. I believe that my mum's generally positive state of mind and health, during much of this time, was due to the caring attitude of the staff who looked after her, as well as the nursing care she received. For this reason, I will always be grateful and would recommend the Royal as a place for quality care.

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Review from Jacqueline G (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls are very good and work hard.

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Review from Bridget C (Friend of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With bad dementia, the gentleman was treated with dignity and was able to communicate with the staff in a restricted way. But he was happy and settled, enjoying his meals and living the life he was able to, during the pandemic, which he did not understand at all.

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Review from Jennifer E (Daughter of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into the Royal in March 2021. From that day until Saturday, February 2022 the staff have been fantastic. He was cared for with dignity, love and kindness which my family will never forget. Dad loved having a joke with the staff, who always were approachable and caring towards the family.
Me and my sisters can't praise all the staff enough. Thanks for all the kindness, care and compassion you showed to my dad and us at the end of his life. Thanks to you all.

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Review from Terence B (Husband of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied that this is the right place for my wife. The staff are very courteous and always try to help me as much as they do my wife. I have no reason to doubt their ability to look after my wife and I thank them.

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Review from Gita I (Daughter of Resident) published on 12 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to the Royal care home as she required end-of-life care. We found the staff were very friendly, approachable, and caring both towards my mum and to her family. The Royal is a clean, comfortable place, they provide some activities (around covid restrictions). Mum enjoyed having
her hair and nails done regularly. I can't praise the staff highly enough for their understanding, care, and compassion. Thank you to all.

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Review from Wendy B (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for 8-years. The care that she has received, in this time, is outstanding. The staff are amazing with the care they provide, despite my Mum being difficult to deal with due to dementia. The food is very good and is freshly cooked on a daily basis. Residents have secure
access to a large garden. Highly recommended!

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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for The Royal Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for The Royal Care Home is calculated as follows: ( (272 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 310 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Royal Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (9)

Hayley

Hayley Sadd

Job Title: Home Manager

Joined: 2013

Hayley has been a dedicated Home Manager at The Royal Care Home since 2023. Hayley has worked at The Royal since 2013 in various roles. Hayley has a passion for ensuring quality care and a nurturing environment, she oversees the daily operations of the care home, ensuring that all residents receive the highest standard of care.


Hayley's commitment to fostering a compassionate and supportive atmosphere has made her an invaluable leader and a trusted advocate for both staff and residents. Her background in healthcare and her empathetic approach has consistently contributed to the well-being and happiness of everyone in the care home.


Jane

Jane

Job Title: Clinical Deputy Manager

Joined: 2023

Jane is the Clinical Deputy Manager at The Royal Care Home, bringing a wealth of experience and specialised training as a Learning Disability Nurse and experience in management. Her expertise in health care and management uniquely positions her to support both the staff and residents effectively. Jane is dedicated to creating a supportive and therapeutic environment, ensuring that the well-being of the residents is prioritised.


Her compassionate leadership and in-depth knowledge make her an invaluable asset to the care home.


Kerry

Kerry

Job Title: Deputy Manager

Joined: 2013

Kerry is the Deputy Manager at The Royal Care Home. She has worked at The Royal Care Home since 2013 and became the Deputy Manager in 2023. Kerry's commitment to excellence and her ability to manage complex tasks with ease make her a valuable asset to the team. Kerry's constant focus is promoting residents' well-being and happiness. Kerry is very supportive of the staffing team and goes above and beyond to lead them to maintain high standards within the home.


Jane

Jane

Job Title: House Keeper

Joined: 2014

Jane has been the head housekeeper at The Royal Care Home since 2024 however has been a part of the team since 2014. With a meticulous eye for detail and a commitment to maintaining a clean and comfortable environment, she ensures the highest standards of cleanliness and hygiene throughout the facility. Jane's dedication and hard work have made her an essential part of the team, greatly contributing to the health and well-being of the residents. Her friendly demeanour and proactive approach to housekeeping have earned her the respect and admiration of both colleagues and residents alike.


Scott

Scott

Job Title: Maintenance

Joined: 2022

Scott is the maintenance supervisor at The Royal Care Home, where he has earned a reputation for his reliability and expertise. Responsible for ensuring the facility's safety and functionality, Scott handles everything from routine repairs to emergency fixes with efficiency and skill. His proactive approach to maintenance and his quick problem-solving abilities keep the care home running smoothly.


Scott's dedication to maintaining a safe and comfortable environment for residents and staff alike makes him an indispensable member of the team.


Natasha

Natasha

Job Title: Clinical Lead

Joined: 2024

Natasha is the Clinical Lead at The Royal Care Home, bringing a wealth of experience and specialised training as a Registered General Nurse. Her expertise in health care uniquely positions her to support both the staff and residents effectively. Natasha is dedicated to creating a supportive and therapeutic environment, ensuring that the mental and emotional well-being of the residents is prioritised. Her compassionate leadership and in-depth knowledge of health issues make her an invaluable asset to the care home, fostering a community where everyone feels understood and cared for.


Hayley

Hayley

Job Title: Home Administrator

Joined: 2024

Hayley is the Home Administrator at The Royal Care Home, where she plays a pivotal role in overseeing financial operations and administrative functions. With her keen analytical skills and strategic approach, Hayley ensures the smooth running of the care home's business activities, from budgeting and financial planning to resource management. Her expertise and dedication have been instrumental in optimising operational efficiency and supporting the overall mission of providing exceptional care. Hayley's commitment to excellence and her ability to manage complex tasks with ease make her a valuable asset to the team.


Rachael

Rachael

Job Title: Activities Coordinator

Joined: 2022

Rachael joined us in 2022 and has been in the role of Activities Co-Ordinator since 2023. She has a passion for ensuring residents receive a balanced activities program full of stimulation and experience.


Rachael has the residents' happiness at the centre of her mind and takes good care in planning group and 1-1 activities to fulfil the residents' needs at The Royal Care Home. She is a valuable member of the team at The Royal Care Home and always brings a smile to the residents, relatives and staff.


Paula

Paula

Job Title: Head of Care

Joined: 2011

Paula is Head of Care at The Royal. Paula ensures that the care we provide supports and reflects individuals mental health and physical needs, is culturally appropriate, and is continuously evaluated to ensure compliance with professional guidance and current best practice. Paula works in collaboration with the management and clinical teams, Paula sets standards, develop, and enhance high-quality care provision. Paula is a valued member of the wider clinical leadership Team, driving continued improvement in service delivery and the professional development of the team members.