The Royal Care Home

Queen Mary's Road, New Rossington, Doncaster DN11 0SN
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9.9 62 Reviews
  • The Royal Care Home, Doncaster
The Royal Care Home specialises in nursing and residential care, including for people with dementia, with fifty-seven en-suite rooms in total, as well as four lounges and two dining rooms.

All care plans are person-centred and include regular visits from GPs, as well as input from other nursing experts and dieticians.

Residents also enjoy a secure sensory garden, designed specifically for people with dementia, as well as a laundry service and wide range of activities.

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Care Provided by The Royal Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hayley Sadd (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (57)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2023

Funding & Fees Guide for The Royal Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Royal Care Home Reviews (62)

Total of 62, showing 41-60
9.9

The Royal Care Home has a Review Score of 9.9 (9.874) out of 10, based on 27 reviews in the last 2 years. Over all time The Royal Care Home has 62 reviews.

Overall Experience

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Date Published

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Review from B M (Husband of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is a resident, but due to covid19 restrictions, unable to have visit. However, able to phone staff for frequent updates on her health and care; staff have been honest with their assessment and gave good feedback.

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Review from Sarah P (Granddaughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana went into this care home in these difficult times, and the staff have been really good. We have been able to visit at the window, and she always looks happy. The staff always keep us up to date with how she is and are always really caring towards her; this made us feel much better, as a family.

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Review from Carol M (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a fall and went into the hospital, because of this, we were advised she has to have some respite. We chose The Royal as its the closest to us. When she went in for her respite, she seemed really happy and settled. The staff and manager were really reassuring. Mum now lives there full time,
the food great, and she's put weight on. We're very happy as a family.

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Review from Karen G (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so happy with the care the team at The Royal provide for Mum. It’s been a tough year for us, but the whole team have kept the spirits of residents high. Mum has dementia and can be difficult at times. She often needs support to eat. The girls are just amazing, nothing seems to phase them. They’re
obviously very well trained. Nothing’s too much trouble.
Well done to everyone; you are angels.

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Review from Connor G (Friend of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at The Royal go above and beyond to care for all the residents in the home. In these difficult times, they are like family to them. I cannot praise the work they do enough. I know my friend is being cared for and treated with respect.

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Review from Debbie T (Daughter of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to The Royal in November when she required nursing care, which was not available in her previous care home. All the staff at The Royal have treated my mum with care, kindness and respect at all times and have really taken time getting her settled in. They are all welcoming to us as a family,
listening to any concerns we should have. I would definitely recommend this home to anyone looking for somewhere safe for their family member. I'm so thankful she was here during this Covid pandemic.

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Review from Paul M (Son of Resident) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared fro by The Royal Care Home and through the most traumatic and awful times we are enduring with coronavirus, the staff without exception have been incredibly caring, warm, kind, thoughtful and professional. Thank you!
Sadly, dad passed away, but his level of care was exemplary.

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Review from Angela (Daughter of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We use The Royal for respite care for my mum and recently for emergency care. The home is lovely, and the food is varied and there is plenty of it. She is well cared for, all of the staff go out of their way to make you feel welcome and they update me every time I go to visit. The entertainments lady
is fantastic, as are all the staff. They have a lovely relationship with the residents and families. I visited quite a few homes before I decided on The Royal and I am really pleased we chose it.

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Review from Lisa T (Daughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very disappointed in this care home. After seeing the online reviews I placed my parents in this home for 2 weeks respite. On arrival, everything seemed good, friendly staff, lovely manager etc, lots of reassurance and promises of how great it will be for my parents. It turned out to be the opposite
- within the week I had removed my parents from this home and relocated them to a lovely place nearer me. Let's just say since moving them they have flourished. In my opinion, this home does not demonstrate what the reviews suggest - unfortunately, I am unable to go into detail due to their Review Policy.

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Review from Robyn W (Granddaughter of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this home, I visit often and the staff are very caring and kind. The activities are great with lots to do.

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Review from Nicola Jane L (Daughter of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last three months in The Royal. The staff have been very caring, compassionate and kind towards both my mum and our family.

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Review from Paula (Daughter of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with mum's care from everyone involved at The Royal and the support for my brother and myself through these hard times is much appreciated. It's like being part of an extended family which we are extremely grateful for.

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Review from Susan R (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident at the Royal Care Home in November. This care home along with all staff is brilliant! The activities lady is one in a million, I cannot recommend this home enough. Dad is so well cared for by everyone from the manager down to the kitchen staff, hygiene is excellent. Dad is
constantly having food and fluids. Thank you to every one of you at the Royal.

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Review from Charlotte R (Wife of Resident) assisted by family/friend published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident at the Royal Care Home. I cannot praise the staff enough for the care they provide for him, every member of staff in the home are all so lovely and caring. The home is run by an excellent management team and fantastic staff members. I would most definitely recommend this wonderful
care home to anyone looking for excellent care.

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Review from Ann M (Daughter-in-law of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I will be forever indebted to the wonderful staff at The Royal, who treated my mother-in-law with dignity, respect and so much love. They are so very caring and a credit to their care home. The manager (who has recently left) was excellent, so very caring too. The home was always very
clean and food was lovely. The staff are angels, so pleasant and they treated us, as relatives, equally well. Wonderful.

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Review from Fiona M (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are friendly, gentle, sociable and caring. They have a lovely relationship with the residents. My mum has settled in so well and is constantly smiling. She has a beautiful bedroom with photos, pictures etc from her own home. I love how the carers know exactly what all the resident's likes
and dislikes are.
The cleaners and cooks are equally as friendly. A huge weight off my mind to know mum is safe and happy.

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Review from L J (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and compassionate staff. Good food, home clean and friendly. Approachable manangement.

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Review from Sharon C (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Royal Care Home is one of the most highly respected care homes I could possibly ask for with regards the love and care and respect they not only show my mum but also us as her family.
Previous care homes she had been in sadly couldn't control her mental health needs but she has never had an outbreak
since being in this care home.

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Review from Helen O (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am highly delighted that I chose this home for my Mum, It is clean, her bedroom and bedding/bathroom is always spotless and she is kept very comfortable, safe and secure. I have attended unannounced on many occasions and I have always found the cleanliness to be constant. The staff are very friendly
and helpful and I have seen first hand how well the residents are treated with respect and dignity. You cannot turn this on and off, it is too consistent to be false or for show. The manager is excellent and this reflects upon staff performance. They are well looked after and valued.

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Review from Tony L (Nephew of Resident) published on 11 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt was a resident in the EMI part of The Royal Care Home in Rossington following her discharge from hospital.
Following what was a difficult and challenging year where aunty had very challenging behaviour which necessitated her admission to hospital on a section of the Mental Health Act.
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manager and all the staff coped with her very difficult behaviour and managed her condition with great care and professionalism
Their attitude to her and to other residents was exemplary, the staff were well trained and most of all, well led by their manager.
Nothing was too much trouble, the decor was superb, the rooms were a wonderfully good size and with ensuite facilities.
What was a very difficult time for all the family was made bearable by the support we received from the manager and his staff.
We would like to thank the staff for all other dedication and care in our hour of need. It would be no word of exaggeration to say we could not have managed without them.

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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for The Royal Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for The Royal Care Home is calculated as follows: ( (272 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 310 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Royal Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (9)

Hayley

Hayley Sadd

Job Title: Home Manager

Joined: 2013

Hayley has been a dedicated Home Manager at The Royal Care Home since 2023. Hayley has worked at The Royal since 2013 in various roles. Hayley has a passion for ensuring quality care and a nurturing environment, she oversees the daily operations of the care home, ensuring that all residents receive the highest standard of care.


Hayley's commitment to fostering a compassionate and supportive atmosphere has made her an invaluable leader and a trusted advocate for both staff and residents. Her background in healthcare and her empathetic approach has consistently contributed to the well-being and happiness of everyone in the care home.


Jane

Jane

Job Title: Clinical Deputy Manager

Joined: 2023

Jane is the Clinical Deputy Manager at The Royal Care Home, bringing a wealth of experience and specialised training as a Learning Disability Nurse and experience in management. Her expertise in health care and management uniquely positions her to support both the staff and residents effectively. Jane is dedicated to creating a supportive and therapeutic environment, ensuring that the well-being of the residents is prioritised.


Her compassionate leadership and in-depth knowledge make her an invaluable asset to the care home.


Kerry

Kerry

Job Title: Deputy Manager

Joined: 2013

Kerry is the Deputy Manager at The Royal Care Home. She has worked at The Royal Care Home since 2013 and became the Deputy Manager in 2023. Kerry's commitment to excellence and her ability to manage complex tasks with ease make her a valuable asset to the team. Kerry's constant focus is promoting residents' well-being and happiness. Kerry is very supportive of the staffing team and goes above and beyond to lead them to maintain high standards within the home.


Jane

Jane

Job Title: House Keeper

Joined: 2014

Jane has been the head housekeeper at The Royal Care Home since 2024 however has been a part of the team since 2014. With a meticulous eye for detail and a commitment to maintaining a clean and comfortable environment, she ensures the highest standards of cleanliness and hygiene throughout the facility. Jane's dedication and hard work have made her an essential part of the team, greatly contributing to the health and well-being of the residents. Her friendly demeanour and proactive approach to housekeeping have earned her the respect and admiration of both colleagues and residents alike.


Scott

Scott

Job Title: Maintenance

Joined: 2022

Scott is the maintenance supervisor at The Royal Care Home, where he has earned a reputation for his reliability and expertise. Responsible for ensuring the facility's safety and functionality, Scott handles everything from routine repairs to emergency fixes with efficiency and skill. His proactive approach to maintenance and his quick problem-solving abilities keep the care home running smoothly.


Scott's dedication to maintaining a safe and comfortable environment for residents and staff alike makes him an indispensable member of the team.


Natasha

Natasha

Job Title: Clinical Lead

Joined: 2024

Natasha is the Clinical Lead at The Royal Care Home, bringing a wealth of experience and specialised training as a Registered General Nurse. Her expertise in health care uniquely positions her to support both the staff and residents effectively. Natasha is dedicated to creating a supportive and therapeutic environment, ensuring that the mental and emotional well-being of the residents is prioritised. Her compassionate leadership and in-depth knowledge of health issues make her an invaluable asset to the care home, fostering a community where everyone feels understood and cared for.


Hayley

Hayley

Job Title: Home Administrator

Joined: 2024

Hayley is the Home Administrator at The Royal Care Home, where she plays a pivotal role in overseeing financial operations and administrative functions. With her keen analytical skills and strategic approach, Hayley ensures the smooth running of the care home's business activities, from budgeting and financial planning to resource management. Her expertise and dedication have been instrumental in optimising operational efficiency and supporting the overall mission of providing exceptional care. Hayley's commitment to excellence and her ability to manage complex tasks with ease make her a valuable asset to the team.


Rachael

Rachael

Job Title: Activities Coordinator

Joined: 2022

Rachael joined us in 2022 and has been in the role of Activities Co-Ordinator since 2023. She has a passion for ensuring residents receive a balanced activities program full of stimulation and experience.


Rachael has the residents' happiness at the centre of her mind and takes good care in planning group and 1-1 activities to fulfil the residents' needs at The Royal Care Home. She is a valuable member of the team at The Royal Care Home and always brings a smile to the residents, relatives and staff.


Paula

Paula

Job Title: Head of Care

Joined: 2011

Paula is Head of Care at The Royal. Paula ensures that the care we provide supports and reflects individuals mental health and physical needs, is culturally appropriate, and is continuously evaluated to ensure compliance with professional guidance and current best practice. Paula works in collaboration with the management and clinical teams, Paula sets standards, develop, and enhance high-quality care provision. Paula is a valued member of the wider clinical leadership Team, driving continued improvement in service delivery and the professional development of the team members.