Review from Peter L (Husband of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience

My wife moved to Silverwood Care Home on the 27th of March 2020. She is clean, warm and settled. Silverwood is my wife's new home and family.

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Review from Patricia O (Wife of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience

My husband was looked after at Silverwood Care Home for the last two months of his life. The nursing care he received was exemplary. All staff - managers, nurses, carers and all others we encountered were kindness itself. They were attentive to his needs and to that of me and our son, while we were

there with him. I cannot praise them enough.

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Review from G L (Daughter of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience

My mum was a resident until she passed away last October; she was so happy there. She was loved and greatly taken care of by the wonderful staff that work there. She didn't want to go into a care home initially, but the care and love she received made it like home for her, and I am so glad she went

into Silverwood.
The staff are really friendly and make you feel welcome when visiting; it has a warm welcome, with the offer of a cup of tea or coffee and a biscuit, even chocolate, as my mum was a chocoholic.
She was kept clean and tidy and a visit to the resident hairdresser when she wanted, who, by the way, is a lovely, friendly person.

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Review from Julie W (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience

Having only just come to terms with the loss of my mother in April this year, I would like to thank the staff at Silverwood from the bottom of my heart. The carers are fantastic from start to end. Although Mother wasn't at Silverwood long, it became an extended family to her. The kitchen staff went

out of their way to cook meals they knew mother would eat, and the well-being was just amazing, and management always had time for any questions or concerns I had. They made such a hard time for me as nice as they possibly could have. Thank you very much.

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Review from D W (Great-grandson of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience

My late grandpa spent his last few months at Silverwood Care Home. They went above and beyond in every aspect of his care. The staff are a wonderful bunch of people and have become like a second family. Thank you so much, Silverwood!!

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Review from Lynsey L (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience

We cannot recommend Silverwood highly enough. The care my mum received throughout her time there was excellent, and all the staff really went the extra mile to help Mum and support us as a family. The management was excellent. Everyone was so incredibly kind to Mum and us. We would like to send special

thanks to the manager and her staff.

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Review from Elaine G (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

Mum spent her last months at Silverwood. I am so glad that she did. I found the staff to be extremely attentive to Mum's needs. They kept her clean and happy, and every encouragement was given in all areas. Her rooms were airy, clean and comfortable. As a named carer, I was welcomed in to visit and

care for Mum regularly.
Mum sadly passed away at the end of March, but the staff were with both her and me right till the very end and after.
The care given at Silver wood was second to none. I would highly recommend this care home. I miss my visits.

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Review from Caroline T (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience

My mum had a really happy life at Silverwood. She was cared for with the upmost respect at all times. The carers there are excellent, making the residents like family and the family feel that some really go over and beyond what's expected. Thank you, Silverwood, for everything you did for my lovely

mum.

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Review from Alison G (Daughter of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience

When we came across Silverwood, we were relieved to find a home that felt like people cared and the residents were their first priority. Silverwood is a happy family of caring professionals who gave my dad company and compassion as well as considerate personal care. I was delighted he was with Silverwood,

sadly not for too long, but the time he had there helped us make sure he had the best care and made new friends. Thank you to everyone at Silverwood; you are amazing.

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Review from J F (Husband of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience

The staff at this cate home are excellent, coming as they fo from a wide range of backgrounds and seemingly unfailing in their care for the patients. Even the cleaning staff are not beyond showing care at times. This, of course, reflects on the high level of competency of the management team. The overall

welcome and help to visiting relatives should also not go without mention, considering the trials they have faced over the last two years. All in all, an excellent home.

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Review from Mark E (Son of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience

From the first, Silverwood took great care of our mother. After only a week, they seem to know her and her needs well. Throughout the year until she passed away, the team kept us informed as to her health and progress.
The staff were friendly and open, and my mother said she liked it there.
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was always clean and tidy. They made every effort to meet Mother's needs, whether that was for a haircut or having her nails painted.
I would recommend Silverwood without reservation and in the strongest terms.

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Review from Pamela W (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience

The staff are always brilliant, always kind, courteous, always ready to help. You don't feel like you've been a nuisance when you approach for something or ask for something. Since Mums been here, she has actually thrived, really come on. We worried when she came because you here of bad press, and the

staff have been absolutely fantastic, and she loves it here at Silverwood.

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Review from Jo M (Daughter-in-law of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience

Overall, very impressed and happy with the standards in the home.
Mum seems to be making progress since she came to the home.

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Review from C P (Daughter of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience

I couldn't wish for better care for my mum.
Always informed of any issues.
Staff are always excellent.

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Review from Parker E (Grandson of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience

Amazing care home with absolutely amazing staff. Staff have done everything in their power to make my grandad feel happy and content while he was at Silverwood. His room was lovely and felt very homely. The home itself was very well cared for, nice and clean. Thank you, everyone, at Silverwood!

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Review from Jemma H (Granddaughter of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience

So very kind and helpful. Do anything within their power to make my nana comfortable and keep her pride and dignity. Lovely place to be, with a lovely outdoor space. I would 100% recommend it. Made to feel very welcome in such a difficult time.

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Review from Emma V (Daughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience

Silverwood Care Home has been amazing. My mother went to them for respite care in the 'West Wing' residential side back in April of this year. Sadly she had a stroke whilst there. But very fortunately for us, after some time in the hospital, she returned to Silverwood in the 'East Wing' nursing care.

All the staff we had the pleasure of meeting were kind, caring, compassionate, professional and showed great responsibility and pride in the care provided. (some going out of their way to be extra caring not just to our mum in her last few weeks with them but to our family and our needs). Thank you just does not seem to say enough for the way they made what is ultimately a very upsetting time as calm, peaceful and worry-free as possible.

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Review from Lyn L (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident at this care home for just over a week now. She seems very happy even though she is confused most of the time. The care she is getting is outstanding. Staff are friendly, the place is clean, and the grounds are well maintained. We would never have found this place

on our own; local help was non-existent. Thank you.

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Review from Sarah G (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience

Silverwood Care Home cared for my Mum for the past two and a half years. Over this time (before covid restrictions limited visiting), I spent many hours with Mum and was able to observe the care given not just to her, but all residents in the lounge. The Manager and the Deputy are excellent and have

created a culture where all residents are treated with warmth, compassion, respect and really importantly, the place has a lovely sense of fun. The home offers a fantastic range of activities both within the care home and in normal times, trips out. These provided shared experiences and lovely memories (Mum would talk for weeks about visits from local school children, therapy dogs or exotic animals) which helped mum make friends with other residents. My work involves research and teaching on dementia care - what I've seen at Silverwood is person-centred dementia care at its best.

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Review from Julie C (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience

Mum moved in with her new family at Silverwood just over a year ago. I class them has her new family as the staff have treated Mum so well and cared for her just as if she was one of their relatives or loved ones. We weren't expecting Mum to be with us for longer than twelve weeks. Having been in the

hospital for a few weeks and us nearly losing her three times last year, we expected to be saying our goodbyes by the end of last year. However, Mum made it to see her Golden Wedding Anniversary with Dad, which fell on New Years Day - and even that was not too much trouble for the staff to make a memorable and happy occasion for us all, even making a cake for them.
Mum has thrived on the great love, care and patience shown to her the past few months. Nothing is ever too much trouble, when you ring up, ask a question or need something done. The past few weeks have been a challenge for everyone, but staff have gone above and beyond to keep residents safe, happy and comfortable.

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