Silverwood Care Home

Imperial Road, Beeston, Nottingham NG9 1FN
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9.9 88 Reviews
  • Silverwood Care Home, Nottingham
Offering bespoke residential, nursing and dementia care in a home-from-home setting, Silverwood Care Home is ideally located in a quiet residential area of Beeston.

The bright and spacious home boasts a number of sitting rooms where residents can enjoy some TV, reading or simply spending time catching up with other residents. Bedrooms are cosy yet well equipped to offer residents the care they need, providing a private space where they feel safe and at home. Silverwood also offers a popular hairdressing salon and a beautiful courtyard garden, which is cared for by some of the residents, complete with a budgie aviary, fish pond and water fountains.

By getting to know each individual resident, colleagues take pride in encourage everyone to take an active part in life at Silverwood. From the enriching activities programme to visiting local businesses, there is always something going on to ensure residents are leading their best lives.

The whole team is on hand to help you or your loved one settle into life in the home. With the capable supervision of the experienced and friendly home manager, you can be sure that you're receiving the best possible care at Silverwood Care Home, now and in the future.

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Care Provided by Silverwood Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Debra Meynell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Silverwood Care Home Reviews (88)

Total of 88, showing 61-80
9.9

Silverwood Care Home has a Review Score of 9.9 (9.872) out of 10, based on 16 reviews in the last 2 years. Over all time Silverwood Care Home has 88 reviews.

Overall Experience

  • 74
  • 12
  • 2
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Date Published

88
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Review from H H (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were great and really looked after mum during her 1 and a half years there. She never did want to go into a care home but once she was there, she never once said I want to go home to my husband. The staff are marvellous and became friends as well as carers. Even when she passed, they were
there making her comfortable. Brilliant. I'm only 50 but would want to go there.

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Review from Michelle C (Daughter of Resident) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled really well into this lovely supportive and caring nursing home. The manager is absolutely superb and she has been responsive to any of our worries and concerns. She seems to be present in the home most of the time, even at weekends! The atmosphere amongst the staff and residents
is relaxed and joyful. Nothing is too much trouble for all of the staff, from the carers to the kitchen manager and the activities co-coordinator. My mother has significant complex needs including Dementia and bowel problems which affect her diet and behaviour around food and drink. The staff have worked closely with the family to support her and ensure that she is prompted with drinks and given appropriate food. There is a real sense of being safe and cared for, as you would in your own home, and this is apparent right from first entering the lounge. The home makes me and my mother smile every day, it is certainly an asset to the Beeston area.

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Review from Janet S (Sister of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, supportive and care for the service user and their family. Activities provided are very good and inclusive.

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Review from B W (Sister of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

With a new manager in place recently, things are looking up at Silverwood. Already we've noticed some improvements, long may it continue This is basically a good care home with hard-working staff, but not enough of them, especially at weekends. The office staff and the team in charge of outings and
entertainments etc are excellent and always ready to go the extra mile for residents and relatives alike.

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Review from Shaji M (Relative of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father, who had last stage dementia and required palliative care, spent his remaining months at Silverwood.
The care and compassion given by the staff was exemplary.
This and the support provided to the family provided tremendous solace to us all.
Indeed we feel blessed.

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Review from R B (Son-in-law of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother-in-law very settled, I feel she is cared for well. All staff are helpful, caring and do a good job in all aspects, caring, nursing, dietary, cleaning, maintenance, entertainment, laundry, etc, etc.

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Review from Angela B (Niece of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the home is very welcoming and all the staff are very friendly. I always feel welcome and my relative is very happy here. Everyone here makes you feel nothing is too much trouble and always does their best.

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Review from Lynda M (Daughter of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so glad we got Dad into this care home. They are extremely proficient in management if people with Alzheimers/Dementia. My dad had three things that made it imperative he was well looked after - he had dementia, AMD, so was virtually blind, and hearing problems.
We made them aware from the beginning
of his admission how much help he needed, and they didn't let us down - they kept an eye on him and recorded in his care plan any tumbles he had. They also had a pressure mat next to his bed - and a crash mat over that which would sound out if he was out of bed.
The staff were immensely understanding, caring, and knowledgeable, they took the time to reassure Dad if he got anxious or agitated about things.
Kept him warm, dry, clean and cared for, until the very end.
Thankyou Silverwood.

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Review from S H (Husband of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and spend a lot of time making sure the residents are cared for but they are overworked and need extra carers.

Reply from Katie Price, Careline Advisor at Silverwood Care Home

Thank you for your comments. Staffing levels at the home are achieved with the use of a standards tool approved for reviewing the dependency levels of the individual residents at the home.
This is monitored by the Home Manager at least weekly or when there are admissions to the home or changes with residents care needs, with the assistance of family members attending care reviews.


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Review from Eirlys D (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On first entering the home, I enjoyed the light and calmness that hit me as well as the friendly, smiling staff.

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Review from Roger W (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An urgent admission for palliative care, the staff were attentive from the start. Equally concerned about the welfare of the resident and attending family.
Through mums deterioration, the care remained high quality to the last.
Mum was happy here, even though sadly it was only for 4 weeks. Mum being
happy in the circumstances was key.

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Review from Dawn J (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following our father's stroke in April 2016 it was a very difficult period in his life. Understanding mood swings, lack of speech and struggle for independence was not only a challenge, particularly for Dad but the family. Our lovely social worker recommended checking out a few nursing homes of which
Silverwood was one. From the moment I stepped through the door, I knew this was the right place for our Dad and hopefully would support him to achieve one little personal goal. Probably seems very little to someone that was bedridden was truly heart-breaking. He had his first pint of beer in September 2016. He said, "it tasted like nectar". The home was very skilled in understanding his individual needs with great care and dignity. My only regret is that we didn't find it much sooner in his journey. I would have no hesitation in recommending Silver Wood so your loved ones are safe and cared for which is a blessing.

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Review from Rosalind J (Daughter of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the carers at Silverwood to be attentive, caring, reassuring and welcoming.
Dad only spent 3 weeks with you and so I did not have much opportunity to get to know the staff but I loved that I could visit at any time and stay for as long as I could to spend precious hours with my lovely dad.
I
would have appreciated an induction into the home so that I understood what was expected of me and how best to help the staff to care for dad. I also was never sure who anyone was and who to speak to about dad's deteriorating health or any practical concerns, which may have been exacerbated by visiting mainly in the evening due to my work commitments in the day.
The staff were very professional with me but were hard-pressed and struggling with the demands of the resident's needs. I know staff are expensive but residents are paying crippling fees for care and I would expect a slightly higher ratio of staff to resident's particularly for the evening routine.

Reply from HC-One, Careline Team at Silverwood Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.


You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
All new Residents have an assessment where the Home Manager will talk family members through how they can support their relative; this is an important part of the admission to the home and ensures that the family is supported as well as the resident.
If family members struggle to come to the home in the day time due to other commitments the Home Manager is happy to schedule an out of hours meeting to ensure that their questions are answered appropriately.


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Review from Carol C (Daughter of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely happy staying in Silverwood and was extremely well looked after at all times. She felt settled, safe and secure, less concerned about the practicalities of managing her own home (albeit with help) and as a result, was a more relaxed person.

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Review from Christine C (Daughter of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Silverwood using the fast-track system. The staff were welcoming and caring. My father stated a few concerns about the caring side of the the male staff nurses on night shifts. Majority treated my father with great dignity and as an individual. When my father passed away the room was
left, undisturbed, which was a real help coming to 'to terms' with his death. The administrator was very professional.

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Review from Richard D (Son of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good and very caring, and very understanding. Silverwood is very clean and my mum's room is very clean. All I can say is excellent, excellent, excellent.

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Review from Marion (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff totally committed to caring for all residents. I do feel at times the paperwork carers need to do takes them away from some basic needs of care. Mum is happy and settled at Silverwood which gives me peace of mind.

Reply from HC-One, Careline Team at Silverwood Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. We are glad to hear your Mum is happy and settled.
The health, wellbeing, safety and happiness of Residents are our top priorities.


Paperwork is an essential part of the process to ensure we are able to complete quality checks and ensure care remains appropriate to the individual; we review documentation regularly to ensure that paperwork is kept to acceptable levels.
Please be assured all of our Homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
Thank you again for your comments. We value all feedback and ensure it is recorded and acted upon.


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Review from N E (Husband of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good. They look after my wife extremely well. I am happy with the way she is looked after by the staff and management.

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Review from D T (Daughter of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I come to see my mother she is very comfortable. The staff are always polite and helpful with me and my mother. If there are any concerns with my mothers health, they contact the doctor or health visitor. She likes her hair and nails done.

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Review from Graham H (Nephew of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the need to comment on the admirable dedication and patience of the staff caring for my aunt. She became a resident at Silverwood Care Home last April, following a series of minor strokes which contributed to dementia and an inability to think for herself, and so live independently. Even though
my aunt regularly appears unappreciative and can react very unreasonably, the unconditional care and understanding she received is always given kindly with due consideration for her needs and difficulties. Whilst providing essential personal care, the carers encourage and support her independence as much as possible, with respect, maintaining her self-esteem and dignity. The purpose built premises, along with the staff, are conducive to providing a very warm and friendly home.

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Silverwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Silverwood Care Home is calculated as follows: ( (164 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 187 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silverwood Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Debra

Debra Meynell

Job Title: Home Manager

“Kind care to me means going the extra mile for each individual and ensuring that they feel safe, respected and well cared for.”


After working as a Manager within residential and dementia care homes for the past 20 years, Debra has achieved many awards to highlight her commitment to kind care, such as Manager of the Year and Best Activities Provider.


As a dedicated healthcare professional, Debra has gained a wealth of experience in providing care to elderly people to help enrich their lives.


Debra closely shares HC-One’s vision in aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoyed most about her role, Debra remarked: “I love being able to make a difference, as helping people fulfil their dreams as they get older is extremely important to me.”


Debra credits her biggest achievement to becoming a mother and grandmother.


Outside of work, Debra enjoys spending time with her seven grandchildren, teaching them how to bake and taking them to the park with her dog, DC.


If you would like to find out more information about Silverwood, Debra has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.