Review from M P (Niece of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience

We have been really pleased and thankful for the care given to my aunty. All the carers are friendly and look after her with compassion and kindness. My aunty is very happy at Springwater, and that gives us great peace of mind. Over the four years she has been there, we have got to know lots of the

staff, it is like one big happy family. Thank you so much for all you have done, it means a lot to us.

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Review from Alfie M (Son of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience

Springwater Lodge has coped extremely well with this unfortunate circumstance and I'm so pleased with how their staff have looked after my wonderful mother.

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Review from W B (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience

Mum always looks nice. Whenever we visit, carers and staff are lovely around Mum nd the family.
The home is clean and always tidy.

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Review from Keith M (Friend of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

I came with my wife to visit my neighbour. She appears to have settled in very well. It was good to see she had participated in the home social function. The staff are first-class and most supportive in whatever was needed. Clearly, the staff love what they do.

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Review from Linda P (Brother of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

We have the very highest regard for Springwater Lodge Care Home. My brother was diagnosed with dementia and my husband and I had to place him in a care home, we couldn't have wished for a better place. The care he received was wonderful, the nurses, care, staff and management were first-class. There

was always many functions arranged, a hairdresser visited weekly and the chiropodist called regularly. The food was of the highest standard, we can recommend the home to everyone. We felt like part of a family and made many friends. Top marks to all concerned, you have a place in our hearts. Thank you.

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Review from J O (Nephew of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience

The management and staff are the most important parts of any care home. The current team do an excellent job and my aunt values this very highly. They are respectful, compassionate and hardworking, making her feel loved and valued. I feel that a bit more could be done regarding activities compared to

my knowledge of other care homes. Overall, the care is excellent with the only limitations being imposed by the building design.

Reply from Clare Sheehan, Careline Advisor at Springwater Lodge Care Home

Thank you for your feedback. Following our recent discussion, I understand that you observed a decrease in activities over the last few months compared to other care homes, however; you have seen improvements in activities provision within Springwater Lodge in the last few weeks. I confirmed that we would work together with the wellbeing co-ordinator to set up a club in which your Aunt and other Residents with the same interests could spend time together. Thank you for bringing this to our attention and helping us to improve care at Springwater Lodge.

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Review from Lyn D (Relative of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience

My relative chose to move into Springwater from another care home and she is very happy there. She gets on well with the staff and says the food is lovely. There have been improvements with my relative's speech since being in this care home due to more interaction and she is eating more than she has

for a long time. I have seen the food served and it is consistently good, with plenty of choices. There are always snacks and drinks available for people to help themselves to. The staff are all very caring and my relative adores them. Nothing is too much trouble for the staff, they try to cater to everyone's needs and wishes and there is often fun and banter to be heard. My relative likes to get involved in the regular bingo and visits from the church. Springwater is home from home for her and during a period of being unwell recently, I have been really impressed with the quality of the manager and staff and how kind and welcoming they have been to me as a visitor.

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Review from Norma B (Wife of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience

My husband was admitted a year ago. He has Alzheimer's and has received excellent care from the kind and caring staff. He still enjoys any activities involving music and dancing! As well as other social activities. We all feel as a family that he is well cared for and happy.

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Review from A C (Son of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience

My mother has now resided at Springwater Lodge Care Home for a whole year. While this is a fairly traumatic experience for most of the family, Mother has been well looked after, is comfortable and is generally very happy in the home, where she is receiving nursing care.
The staff have been generally

excellent, attentive and caring, though the transition between managers has not gone as smoothly as it could have, that is a problem with the system, not the care home - where there is a designated, appointed person, there, in my opinion, should be a three month notice period, not one month.

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Review from Kenneth T (Husband of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience

I am very grateful for what you've done and I think the new bed is perfect for my wife. I am thrilled to bits to see that. I feel that my wife is really well looked after at Springwater Lodge.

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Review from R T (Daughter-in-law of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience

Staff always willing and helpful despite being very very short staffed.
Personal hygiene care to patients not attended to enough.
Food excellent.
Would not want my mother staying there as their £815.00 per week is not justified. Need more staff.

Reply from Clare Sheehan, Careline Advisor at Springwater Lodge Care Home

Thank you for your comments. Ensuring the well-being and dignity of our residents is paramount to all the staff at Springwater Lodge and we welcome any feedback. We are very sorry that we have not been able to meet the expectations for kind care on this occasion. We have reviewed staffing in the home to ensure care needs can be met for all our residents. We are working with our domestic team to improve standards throughout the home. We would welcome an opportunity to complete a care review with you.

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Review from Julie C (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience

Very happy to have mum stay with you. The staff are very caring and make mum feel very welcome.

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Review from Glyn C (Husband of Resident) assisted by family/friend published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

Appreciate the consistent care and attention the staff give my wife. Good humoured and friendly they give us all the comfort that her dignity and health needs are catered for.

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Review from Kathleen F (Wife of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

I like to say a big thank you for all the care and support that the carers have given to them since he has been at Springwater Care Home, they really are great persons to know. I know I'm pleased to have found a nice place where he is happy a big thank you again.

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Review from Frederick T (Husband of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

In the five months that my wife has been cared for in this home, I have the greatest admiration for all the staff involved in her care.
The welcome everyone receives here is the very best possible. I have friends who visit other homes and they have all been impressed with the service here. I know

from my visits what a trial some of the residents are but I can only speak too highly of their care and dedication to their job.

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Review from M B (Son of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

All staff, without exception, were kind, caring and compassionate.
Nothing was ever too much trouble for them.
Cleanliness and hygiene were very good. My mother always looked clean and well-dressed.
Rooms and furnishings more adequate. The room was perhaps a little small if space was needed to walking

frame and commode.
Activities were well organised and imaginative. I'm sorry my mother was not able to take part in more of them.

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Review from Kerry F (Daughter-in-law of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience

Excellent staff - caring, thoughtful and deal with residents with dignity and thoughtfulness. Nothing is too much trouble. Extremely humbled by them.

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Review from Susan S (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience

My father has been a resident for seven weeks. He has dementia. The change in him since coming here is amazing - he is so happy and settled and well cared for and that is such a comfort to us. The staff here are all wonderful and obviously love what they do, and they make the place a lovely environment

to be in.

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Review from Donna L (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience

The staff are very caring and friendly. They are extremely kind to all of the residents and know their names, likes and dislikes. They work very hard to maintain residents dignity and always make time to talk to them.
They are approachable - if as a family we have any concerns and try their hardest

to resolve them asap. They try their hardest to make it a home from home.

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Review from L G (Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

I like it here. Everyone is so nice and helpful. Food is good, better than I could cook. I have every I need. I will recommend this hotel to my friends.

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Springwater Lodge Care Home

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