Springwater Lodge Care Home

10 Smithy View, Calverton, Nottingham NG14 6FA
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9.8 81 Reviews
  • Springwater Lodge Care Home, Nottingham
Ideally located in the scenic village of Calverton, not too far from the hustle and bustle of Nottingham, Springwater Lodge Care Home provides high quality and person-centred residential, nursing and residential dementia care in a friendly and welcoming setting.

The whole team, from care to kitchen, is on hand to help you or your loved one settle into life in the home, and every aspect of care provision is completely personalised to not only ensure every resident receives the support they need, but that they are also living a life that makes them happy.

The varied and enriching activities programme, designed by the Wellbeing Coordinators, offers a range of things for residents to participate in, whether that be continuing well-loved hobbies or learning something new. Meanwhile, the catering team work hard to create menus that reflect nutritious options as well as meals that residents enjoy, suited to their personal tastes and dining requirements.

Inside, Springwater Lodge offers a tranquil space where the ethos is centred on making people feel at home. The three sitting rooms offer views of the garden and are a great space to relax and spend time with others and the en suite bedrooms ensure there is always a private space to retreat too. Additional features include an onsite hairdressing salon, a quiet room and a conservatory, where each season can be enjoyed from the comfort of indoors.

The team understand that the move to a care home can be challenging, but through a well designed space and care that you can rely on, residents are sure to feel safe and at home at Springwater Lodge.

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Care Provided by Springwater Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diane Bruce (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Springwater Lodge Care Home Reviews (81)

Total of 81, showing 61-80
9.8

Springwater Lodge Care Home has a Review Score of 9.8 (9.776) out of 10, based on 24 reviews in the last 2 years. Over all time Springwater Lodge Care Home has 81 reviews.

Overall Experience

  • 65
  • 15
  • 1
  • 0
  • 0

Date Published

81
3
7
24
57

Review from Michael W (Son of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were happy with my Mum's care during her stay, even though the staff seemed to be overworked and had limited time, but having said that they were caring and always dealt with anything I requested. It is a difficult job and we appreciate everything that was done to make Mum's life happy.

Reply from Clare Sheehan, Care Advisor at Springwater Lodge Care Home

Thank you for your kind comments regarding your Mother’s care. In relation to staffing levels, they are constantly being looked at to reflect the Homes and Residents current needs. The staff work hard and at times can be affected by colleagues last minute absences. These are normally covered internally but at times agency staff need to be used to ensure the Home is staffed at a safe level.


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Review from M H (Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like to keep to myself and they let me which is just what I want. Staff are always happy to help even when they are run off their feet. It is a lovely home and I am happy to live here.

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Review from G B (Son of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since 2013 and we are very satisfied with her care.
Her needs have always been put first and her care tailored to her abilities i.e independence encouraged and encouraged to join in the social activities when she first went in. Unfortunately, her needs have altered and now she
is totally dependent but the staff still treat her with respect and take her into the resident's lounge if she is up to it or eave her in her room if she prefers but they always pop in to see her.
They have always kept us informed if there are any changes to her condition.
I cannot speak highly enough of the home and the staff.

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Review from N L (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum received the best possible care at Springwater Lodge. The staff were always conscious of being respectful both to my mum and the family. Nothing was too much trouble. When she passed away the staff were brilliant.

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Review from Roger S (Son of Resident) published on 9 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at the home for almost two years. Whenever we visited there was always someone popping in to check she was OK or offering us all a drink. There was clearly a good deal of empathy between my mum and the staff, who were always cheerful and humorous.
My mum was clearly happy there, which
was a pleasant surprise as she was independent and reserved, and never wanted to go into a home.
During the last week or so before she died, we stayed by her bedside sometimes 12 hours a day. Every member of staff without exception did everything to make her comfortable and also offered us food and drinks, and tried to look after us in any way they could. It was gratifying to know she had been well looked after during her stay.

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Review from Val W (Wife of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my husband who had terminal lung cancer was excellent and the food was great. All staff were so helpful and very considerate and very supportive. I couldn't ask for anything better. Should I need nursing home care I hope I'd get the care and compassion that my husband got. Thank you
to all the staff.

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Review from Clare W (Daughter of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad felt welcomed and at home before he even arrived. He was overwhelmed at how the care staff and handyman were prepared to accommodate his wishes and desires. Nothing was too much trouble. It was wonderful to see him enjoy his food for the first time in months, it was delicious. The care and nursing
staff catered for his needs with respect and dignity and allowed his sense of humour to see some action in his final weeks. This allowed him to pass away happy. I'm so pleased he was able to go to Springwater Lodge.

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Review from L H (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum only had a short stay at Springwater but the care shown to me and my family was outstanding. Thank you.

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Review from Eric F (Husband of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has received excellent care in a safe, clean and welcoming environment. All staff were very friendly and treated my wife as an individual and very professionally. All cleaning was done regularly and thoroughly. Nursing staff reacted to all situations quickly and professionally. Management were
fully aware of what was gooing on and regularly involved with the day to day caring of the residents. Routine medical procedures and general care procedures

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Review from Winifred S (Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy living at Springwater Lodge.
The care staff are very good.

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Review from Eileen W (Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent!

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Review from Sheila P (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home very welcoming and caring. My mother was very well looked after and the staff are always very pleasant and cheerful. I always left with a smile on my face, knowing my mother was in good hands. I did have a small concern at one time, but this was quickly rectified. The staff had the
patience of saints at times with my mother and I am truly grateful for that. She passed away in a place she said she liked being in.

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Review from Marion C (Sister of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I shall always be grateful to all members of staff at Springwater Lodge Calverton.
My sister was given the best care and treated with great respect. She was given dignity in her last weeks.
From the moment I walked into Springwater, I knew it was the right place for my sister.
Thank you all.

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Review from S O (Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't want to come into a home but I knew I needed help. Springwater Lodge is just perfect. My room, the staff, the food, all of it is perfect.

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Review from Debbie W (Daughter of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic, caring and patient staff who genuinely seem to enjoy working with dementia patients. Brilliant interaction with all residents and show compassion and warmth to all. I know my mum is safe and well cared for at this most difficult time of her life. Would recommend to anyone.

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Review from Yvonne R (Wife of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and friendly staff. Helpful and ready to talk and explain about care. Make you feel wanted. Clean and tidy home and staff smartly dressed with smiles on their faces. A home from home.

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Review from J C (Daughter of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to go into the care home for end of life care. This was a difficult time for her and the rest of the family but we were all treated with the utmost respect and kindness. Mum's dignity was at the forefront of everything and she was looked after like one of their own. All the staff were
caring and kind and the management of the home is second to none. We have no hesitation in recommending the home to our family and friends.

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Review from Beth O (Relative of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after my grandma so well and kept her comfortable. They allowed grandad in every day with the dog which made it easier for all involved. They do a top job - thank you.

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Review from Richard B (Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cheerful, friendly, attentive staff.

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Review from Eugene B (Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the food and my newspaper that comes everyday. I am looked after well.

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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Springwater Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for Springwater Lodge Care Home is calculated as follows: ( (216 Excellents x 5) + (51 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 272 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springwater Lodge Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (18)

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