All the staff have gone above and beyond their roles
Vicki R (Daughter of Resident)
My mum is exceptionally well looked after at Stoneyford. We couldn't have chosen a better care home
K D (Daughter of Resident)
The level of care and attention has been exemplary. There is a distinct welcoming atmosphere
Wayne S (Resident)
Parking can be found directly on the grounds of Stonyford
Stoneyford Care Home has a Review Score of 9.1 (9.062) out of 10, based on 7 reviews in the last 2 years. Over all time Stoneyford Care Home has 66 reviews.
Review from E L (Daughter of Resident) published on 30 January 2025
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Review from Alex W (Son of Resident) published on 17 December 2024
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Review from Damian M (Son of Resident) published on 6 November 2024
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Review from Betty B (Resident) published on 25 June 2024
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Review from G F (Partner of Resident) published on 25 June 2024
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Review from N F (Daughter of Resident) published on 24 June 2024
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Review from C R (Resident) assisted by family/friend published on 24 August 2023
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Reply from Keeley Morris, Home Manager at Stoneyford Care Home
Thank you for your review; we appreciate your feedback.
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Review from K D (Daughter of Resident) published on 9 January 2023
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Review from Elaine G (Wife of Resident) published on 24 November 2022
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Review from A H (Daughter of Resident) published on 24 October 2022
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Review from J W (Resident) published on 4 October 2022
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Review from Christine R (Daughter of Resident) published on 30 September 2022
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Review from S H (Daughter of Resident) published on 27 September 2022
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Review from Robert M (Husband of Resident) published on 15 August 2022
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Reply from Diane Kerwin, Hospital Liaison Team Administrator at Stoneyford Care Home
Here at Stoneyford, we prioritise the kindest safest care. I am so very sorry on this occasion we did not meet your expectations. I am happy to discuss this further should you wish to contact the home. Kindest regards
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Review from Vicki R (Daughter of Resident) published on 21 June 2022
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Review from T B (Niece of Resident) published on 26 May 2022
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Review from Stephen G (Son of Resident) published on 26 May 2022
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Review from Angela R (Daughter of Resident) published on 26 May 2022
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Review from S B (Daughter of Resident) published on 21 January 2022
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Review from Ron G (Resident) published on 19 August 2021
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The Review Score of 9.1 (9.062) out of 10 for Stoneyford Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.759 for Stoneyford Care Home is calculated as follows: ( (66 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.759
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.303 Points relating to the number of positive Reviews for Stoneyford Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 7 Positive Reviews ÷ 11.6 = 0.603
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Jul 2024
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Job Title: Home Manager
My name is Rugma, and I am delighted to introduce myself as the new Manager of Stoneyford Care Home, now proudly part of Serene Care.
I bring over nine years of experience in health and social care management, along with a strong academic background. I hold a master’s degree in business administration, a Bachelor's degree in IT, a Level 5 Diploma in Leadership and Management in Adult Care, and a Level 7 Diploma in Strategic Management and Leadership. This diverse skill set has enabled me to effectively manage both the care and operational sides of the home, ensuring that we consistently deliver high-quality, person-centred care.
At Stoneyford, my main priority is to create a nurturing, supportive environment where residents feel safe, valued, and truly at home. I believe that exceptional care starts with a dedicated, well-trained team, and I am deeply committed to the professional growth and development of our staff. By fostering a positive, collaborative atmosphere, we can ensure that our residents receive the best possible care and our team feels inspired and empowered.
In the coming months, I will be focusing on enhancing the quality of care, streamlining operations, and creating a welcoming space for residents, families, and staff. I also envision Stoneyford becoming a vibrant community hub, where local residents and families can engage and benefit from our expertise in residential, dementia, and end-of-life care.
I believe in maintaining open communication and operate with an 'Open Door Policy.' If you'd like to learn more about Stoneyford or discuss how we can continue to improve, I would be more than happy to meet for an informal conversation. Together, we can make Stoneyford a place where everyone feels at home.