Stoneyford Care Home

173 Stoneyford Road, Sutton-in-Ashfield NG17 2DR
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9.1 66 Reviews
  • Stoneyford Care Home, Sutton-in-Ashfield
Stoneyford is a purpose-built care home that offers residential and residential dementia care for up to 51 people. The extensively trained team will deliver all the nursing and specialist care and support services that your loved one requires.

The home has a friendly, family atmosphere in which people are encouraged to eat, celebrate and plan special occasions together. Daily life is thoughtfully designed to support mind, body and soul.

Residents have a choice of sitting rooms, dining areas and quiet reflection areas, as well as a sun lounge and chapel. There are landscaped gardens with mature trees, a favourite place to relax or socialise with friends and family. Local shops and amenities are close by.

Residents are welcome to decorate their rooms with small items of their own furniture and belongings.

All Residents receive the kindest possible care. Each Resident’s personalised care plan considers not only their medical, personal and dietary needs, but also their individual likes and dislikes, religious preferences, and any suggestions from family members as to how the team can support them.

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Care Provided by Stoneyford Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rugma Mohan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Stoneyford Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £990
    • Self-Funded Residential Dementia Care £800 – £990
    • RESPITE Self-Funded Residential Care £800 – £990
    • RESPITE Self-Funded Residential Dementia Care £800 – £990
  • (these prices are only a guideline, please contact Stoneyford Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking can be found directly on the grounds of Stonyford


Stoneyford Care Home Reviews (66)

Total of 66, showing 41-60
9.1

Stoneyford Care Home has a Review Score of 9.1 (9.062) out of 10, based on 7 reviews in the last 2 years. Over all time Stoneyford Care Home has 66 reviews.

Overall Experience

  • 39
  • 23
  • 3
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  • 1

Date Published

66
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Review from Anthony T (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my father was moved hastily from his previous care home, which abruptly closed down, it was a worrying time for us but after my first visit to Stoneyford, my worries quickly evaporated. My first impression was a very good one and has improved with each visit. I feel that my father is in very good
hands at Stoneyford and in hindsight, the closure of his previous care home is a blessing in disguise. The staff are lovely and caring people too.

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Review from H P (Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful. Food is very edible. Very welcoming.

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Review from Florance C (Regular Volunteer) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the staff and manager are very friendly to the residents and to the visitors. A good home is more than just bricks and mortar.
It's a place where you can feel safe, relaxed and well cared for. Round the clock assistance providing peace of mind for their loved one's care plans for each resident's
special needs all catered for.
Also, choice of food provided every day.

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Review from David F (Friend of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice Christmas dinner. Good company. Warm and comfortable surroundings.

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Review from Jeffrey T (Friend of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.
Couldn't have been any better.

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Review from G P (Niece of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is now much improved with the appointment of the new manager and it seems that the staff are much more settled after recent upheavals. Vast improvements in putting residents at the heart of how the home is run. I am impressed with the changes to how meals are presented to my relative and am
pleased to note that there have been more outings/activities. As a family, we were considering moving our relative to another home but recent changes have encouraged us to stay.

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Review from Julie N (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Stoneyford for 8 years firstly coming as end of life. Mum is a resident service user, is happy and contented with plenty of things to do. Dietary needs are met special.

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Review from S W (Nephew of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff and management very caring and helpful. A well-presented team and and very good look.

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Review from Moira P (Friend of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful. Residents look well and happy, bright and cheerful. A home from home.

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Review from Lisa V (Niece of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stoneyford Care Home is a lot like a home from home, I always feel very relaxed when visiting my aunty. Staff are very helpful and friendly.

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Review from J R (Son of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have noticed a distinct improvement in the management of the care home over the last 3 to 4 months since the appointment of the current home manager.
General improvement in cleanliness and staff attitude to caring for the residents.

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Review from George S (Husband of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When arriving at the nursing home to visit my wife I always get a warm welcome from the staff and an update on how my wife is and how she has been since my last visit. There is always staff around when I visit. Being it is summer and the windows are open the home smells nice and fresh. The home is now
offering a relatives day when I can have lunch with my wife. I took up this offer yesterday and I had a very good lunch and pudding with my wife, I think this is a good idea as I am at home this helped her through the meal time. The garden is nice and tidy and nice to sit out in.

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Review from Valerie H (Daughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very cooperative to myself when I visit. I am pleased with the general atmosphere of the home and my mum seems to respond positively to the carers as far as I can tell. I have no issues at this time.

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Review from S B (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have given my mum all the care she needs. Thank you.

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Review from M A (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are working very hard to meet the needs of my mother.
The experience I have had is there is not enough time for the staff to engage with my mother for any activities she may be able to enjoy with her very limited eyesight.

Reply from Claire Hurworth, Careline Manager at Stoneyford Care Home

Thank you for your feedback about your mum’s engagement in activities at the home, I would like to confirm that we have a new dedicated activities team who are all working hard to ensure we have a varied activity programme in place, the new team will ensure residents have a choice of activities that cater for all abilities so no one is excluded if they feel able to participate. We record individual preferences and are committed to providing residents with high quality, kind care.


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Review from A R (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad needed a fast track bed and this was the only one available in the area. We ate with dad just after he'd moved in and the food was poor, both in quality and appearance. On pressing the buzzer for assistance, it was often a long time before anyone came. e.g. Dad had been sick, another time he'd soiled
himself. One of the family was with him at these times and searched the whole floor for someone to help.
The room was adequate. Staff were caring but overstretched to cope with the numbers of clients.

Reply from HC-One, Careline Team at Stoneyford Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted concerns about the food on offer at the home, and we apologise if we have fallen short of the high standards we aspire to.
Each home has its own dedicated catering team, who prepare all meals using fresh, raw, ingredients. We regularly audit our dining experience to ensure the food is produced and served to a high standard, this includes a tasting of the dishes prepared.
Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
The health, well-being, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.


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Review from Sue E (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed at the home for respite for me and to get mum back on her feet after an illness. It is the first time mum has been in a home. The staff introduced themselves to my mum.
The feedback I had from visitors was how well mum looked and it seemed to be suiting her as she was looking happy.
I
visited mum on my return on her birthday and I must say she looked really well. The staff were always pleasant and happy to help with anything if needed. Thank you to everyone for making my mum's stay a lovely time.

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Review from Gwen S (Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really have enjoyed getting better in this lovely home from home. So much nicer than being in hospital. My room has also been perfect. Also, all the carers who have helped with my recovery - Thank you all.

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Review from Pauline R (Wife of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A clean homely place. Friendly staff, food is good. They do activities and trips out. Can come and have a meal with the resident if you tell them in the morning. Not too big sitting rooms so you can have space to be with visitors.

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Review from Sue D (Daughter of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was fast tracked by the NHS in December 1015. Since then she has gone from not eating and drinking to now having quite a good appetite, all thanks to the staff's patience and care. she is very comfortable and happy. She is clean and nourished. Nothing is too much trouble and I am at ease
with the choice I have made. All the staff are very caring and nothing is too much trouble. I thank them all.

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Current Review Score: 9.1 (9.062)

Overview of Review Score

The Review Score of 9.1 (9.062) out of 10 for Stoneyford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Stoneyford Care Home is calculated as follows: ( (66 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.303 Points relating to the number of positive Reviews for Stoneyford Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 7 Positive Reviews ÷ 11.6 = 0.603

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Inadequate

  • Responsive

    Inadequate

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Rugma

Rugma Mohan

Job Title: Home Manager

My name is Rugma, and I am delighted to introduce myself as the new Manager of Stoneyford Care Home, now proudly part of Serene Care.


I bring over nine years of experience in health and social care management, along with a strong academic background. I hold a master’s degree in business administration, a Bachelor's degree in IT, a Level 5 Diploma in Leadership and Management in Adult Care, and a Level 7 Diploma in Strategic Management and Leadership. This diverse skill set has enabled me to effectively manage both the care and operational sides of the home, ensuring that we consistently deliver high-quality, person-centred care.


At Stoneyford, my main priority is to create a nurturing, supportive environment where residents feel safe, valued, and truly at home. I believe that exceptional care starts with a dedicated, well-trained team, and I am deeply committed to the professional growth and development of our staff. By fostering a positive, collaborative atmosphere, we can ensure that our residents receive the best possible care and our team feels inspired and empowered.


In the coming months, I will be focusing on enhancing the quality of care, streamlining operations, and creating a welcoming space for residents, families, and staff. I also envision Stoneyford becoming a vibrant community hub, where local residents and families can engage and benefit from our expertise in residential, dementia, and end-of-life care.


I believe in maintaining open communication and operate with an 'Open Door Policy.' If you'd like to learn more about Stoneyford or discuss how we can continue to improve, I would be more than happy to meet for an informal conversation. Together, we can make Stoneyford a place where everyone feels at home.