Wren Hall is open to visitors 24/7.
Wren Hall has specific visitor parking situated near the entrance of the building and has disabled parking.
Wren Hall Nursing Home has a Review Score of 9.8 (9.849) out of 10, based on 20 reviews in the last 2 years. Over all time Wren Hall Nursing Home has 83 reviews.
Review from Irene F (Wife of Resident) published on 29 August 2024
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
What lovely feedback to read, thank you for taking the time to leave us a 5-star review and we are glad that your visits are always a pleasure. Thank you.
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Review from P H (Daughter of Resident) published on 14 August 2024
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Thank you for taking the time to review Wren Hall. Your kind words of praise are greatly appreciated. We also appreciate you trusting your Mum into our care.
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Review from J M (Husband of Resident) published on 5 August 2024
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Your review means a lot to us, and we thank you for taking the time to complete. We would appreciate your suggestions on how you feel we could improve our catering to make it more consistent.
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Review from B W (Wife of Resident) published on 24 July 2024
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Wren Hall is proud to be able to provide a home from home for your husband and it is our privilege to be able to care for him. Thank you for your feedback, it is greatly appreciated.
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Review from Tracy S (Daughter of Resident) published on 2 July 2024
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Our Day Centre is privileged to be able to support your mum and dad on a weekly basis. We are pleased to know that they enjoy attending and that we are able to promote their well-being. Thank you for taking the time to leave this review, it really is great to know what a positive benefit the services we provide have on those who live in the community.
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Review from K M (Daughter of Resident) published on 21 May 2024
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Thank you for taking the time to review Wren Hall Nursing Home. Thank you for your kind words. We are honoured that you have chosen Wren Hall as a home for your mother-in-law.
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Review from Janet S (Daughter of Resident) published on 9 May 2024
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Thank you for taking the time to review Wren Hall's Christine Bates Centre. We are delighted that you feel that we care about relatives as well as those using our services. Thank you for choosing Christine Bates to support your mum, we feel privileged!
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Review from Rebecca S (Daughter of Resident) published on 3 May 2024
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Thank you for taking the time to review Wren Hall. We are delighted your Mum is happy and settled and that you have confidence in our team through their smiles and acknowledgement. We are honoured that you have chosen Wren Hall as your Mum's home.
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Review from S P (Son of Resident) published on 22 January 2024
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Thank you for taking the time to review Wren Hall and Christine Bates Centre.
We appreciate you trusting your Mum into our care, a privilege that we do not take lightly.
Best Wishes
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Review from Kay A (Niece of Resident) published on 14 December 2023
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
I am so pleased to know you are satisfied and happy with the care provided to your aunt. Thank you for choosing Wren Hall as a 'Home' for your aunt and it is reassuring to know that we have enabled her move to be a stress-free and successful one. I would love to know how we can improve our facilities and value for money to gain 5 stars and would welcome your suggestions if you wish to contact me directly. Thank you for taking the time to leave us a review, it means a lot to us.
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Review from P M (Resident) published on 4 December 2023
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Thank you for taking the time to write your review. I note that you would like some outings. I am aware that weekly you are taking on trips to your home to spend with your wife; to the bank and shopping as per your wishes. Please make your wishes regarding outings known to Management or your key worker and we will enable these as practicable.
I note that you have scored 4 or 3 stars for each service delivered, please can you give us details of where we can make relevant improvements to meet your expectations? Thank you for choosing Wren Hall as your 'home'. It is a privilege to support you.
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Review from Gaynor W (Daughter of Resident) published on 24 November 2023
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Thank you for taking the time to write a review. We really appreciate this and the fact that you have trusted your mum into our care. It is our honour to support your mum and her family.
Best wishes
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Review from C P (Wife of Resident) published on 23 November 2023
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Thank for taking to write such a detailed review. We appreciate how difficult your family's journey with dementia has been. We commit to doing all in our power to enable your husband and family to have quality time together.
Thank you for trusting your husband in our care.
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Review from Alan C (Husband of Resident) published on 26 October 2023
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Your review is very important to us and we appreciate you taking the time to leave a review. Myself and the team are pleased to hear your wife enjoys attending our day care service and that you have trust in us to provide outstanding care to your wife not only during day care but also when on respite. Thank you.
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Review from G R (Husband of Resident) published on 24 October 2023
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Thank you for taking the time to leave a review, it means a lot to us and I am pleased that Wren Hall has fulfilled your wishes in all aspects.
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Review from L B (Daughter of Resident) published on 16 October 2023
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Thank you for taking the time to write this review.
We are extremely grateful for you choosing Wren Hall as your parents' home. It is extremely important to me that team Wren Hall is caring, kind, respectful and compassionate, so it is reassuring that this is your experience.
Thank you for all your support in helping us make Wren Hall 'home' for your parents.
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Review from C E (Daughter of Resident) published on 11 October 2023
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Thank you for your review. It was our pleasure to care for dad and I am pleased to hear your experience at Wren Hall was a positive one. We will endeavour to improve on the areas in which you have given 4 stars. Thank you.
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Review from P S (Daughter of Resident) published on 4 April 2023
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Review from Sarah N (Daughter of Resident) published on 21 March 2023
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Thank you for taking the time to review Wren Hall.
We really appreciate you choosing Wren Hall as a home for your Mum.
I will share your comments with Team Wren Hall.
Thank you
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Review from Carole W (Daughter of Resident) published on 20 March 2023
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Reply from Anita Astle, Manager at Wren Hall Nursing Home
Thank you for taking the time to review our care and support. I am delighted that team Wren Hall has given your Mum a sense of purpose and self-worth despite her diagnosis. Thank you for choosing Wren Hall as a home for your Mum.
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The Review Score of 9.8 (9.849) out of 10 for Wren Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.849 for Wren Hall Nursing Home is calculated as follows: ( (207 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 239 Ratings = 4.849
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wren Hall Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Jan 2020
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Job Title: Managing Director
Joined: 1989
Anita is the Company/Managing Director at Wren Hall Nursing Home.
She trained as a Registered General Nurse in 1984 at the Nottingham School of Nursing, University Hospital, Nottingham. Qualifying in 1987, Anita worked as a Staff Nurse in the Burns Unit at Nottingham City Hospital before moving to Basildon and Thurrock Health Authority to undertake the English National Board (ENB) full-time course in Burns and Plastic Surgery Nursing. Upon completion of this course, she returned to Nottingham City Hospital to work in the Intensive Care Unit. She worked on this unit for two years before leaving in 1990 to run Wren Hall Nursing Home on a full-time basis.
Anita has gained a wealth of experience relating to the Care of Older People in Nursing Homes; she has commissioned newly built homes, managed groups of homes, liaised with both Health Authorities and Local Authorities and represented the independent sector at a local, regional and national level. Anita has been a proactive member of the Nottinghamshire Care Homes Association since 1993, holding positions as Company Secretary, Chairman and Nurse Advisor. Through this role, Anita has worked at a strategic level with stakeholders to raise standards within care homes. Anita was a non-executive director of Ashfield Primary Care Trust for a period of 5 years. Anita currently sits on the Board for Skills for Care and is the Regional Chair for the East Midlands Region.
In 2001, Anita completed a BSc (Hons) degree in Nursing and gained the English National Board (ENB) Higher Award as an Advanced Nurse Practitioner. Anita also holds NVQ level 5 in Operational Management. Anita completed the Dementia Care Mapping Course in January 2009 and she gained the qualification for Advanced Dementia Care Mapper in November 2009. Anita is currently working towards gaining a Masters with Nottingham Trent University.
Between 2012 and 2015 Anita worked 3 days a fortnight, for the Community Programme – a transformational team based at Nottingham City Hospital where she was Organisational Development Lead improving leadership, knowledge and skills within Care Homes across Nottingham/shire.
Anita was awarded the MBE in the New Year’s Honours list 2014 for 'services to older people'.
Anita has a real passion for quality care, workforce development and improving Dementia care.
Anita has had responsibility for the day-to-day management of Wren Hall Nursing Home for the past Thirty years and has loved every second of it!