Review from M P (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience

Mum came to live at Wren Hall during Covid, so it has been extremely difficult as a family not being able to look around the home and get a feel of it. I was allowed in once to personalise her room but she has since moved rooms. The staff appear to be very kind, communication could be better around

visiting and the first update email came just before the email request to put a review on which could have been a coincidence. The relative's gateway is a godsend but can be difficult to understand and at times and very repetitive. On the whole, it appears to be a good home with kind and caring staff who seem to have genuine affection for the people they care for, but the separation from our mum and limited visit due to the pandemic has been difficult, to say the least. I will rate the home as good in all areas due to the fact we actually don’t really know.

Reply from Anita Astle, Manager at Wren Hall Nursing Home

Thank you for taking the time to review Wren Hall. The past year has seen many loved ones separated as a result of the pandemic and this has caused much upset. As you know our team have done whatever they can to connect with Relatives unable to visit using Facetime, Whatsapp and telephone calls. These have had limited success where individuals are living with dementia. I hope you have greater assurance of the quality of care and genuine love our team show, now that you are having regular face to face visits with your Mum.
Best Wishes.

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Review from Rosemary T (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

My dad was diagnosed as end of life in hospital and needs a lot of care. He had a bad experience with a previous care home he was in for respite. Everyone recommended Wren Hall to me and I can see why. The care he has received is first class and the staff are also very friendly. We have also noticed

how the staff engage with other residents and they are so caring and patient. I feel a lot happier knowing he is getting the care he needs at a very difficult time. My dad is always clean and comfortable, his room is always spotless. He says he enjoys the food. The staff have obviously been well selected and trained.

Reply from Anita Astle, Manager at Wren Hall Nursing Home

Thank you for your glowing testimony. We know trusting someone you love dearly into other's care is difficult. We feel privileged to be trusted in this way and to care for you your Dad.

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Review from Chris H (Wife of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

The staff make this nursing home excellent, from cooks, cleaners to directors and all those in-between. The only problem is lack of visiting which is not Wren Hall's fault - the government have moved the goal posts many times and this place has bent over backwards to accommodate 5 visitors for each

resident - they even built an extra garden room. The grounds are lovely but the care of all staff is exemplary.

Reply from Anita Astle, Manager at Wren Hall Nursing Home

Thank you, Chris. It is traumatic for everyone not having visitors. Thank you for recognising the steps taken to facilitate maximum visits. We are doing everything possible to keep everyone safe yet come together.

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Review from Christine B (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

Dad was transferred from hospital just before Christmas. Because of covid restrictions dad had to isolate for 2 weeks. He was still very frail when he arrived but a video call was arranged to reassure both dad and myself. Dad's physical and mental health improved rapidly. I rang up regularly with different

questions which I suspect many relatives have about care and dad's wellbeing. I also learnt to use the relative's gateway which means I never feel isolated from dad's care. I can check what kind of a day dad is having when I sit down for a cup of tea. I now visit weekly and always feel welcome by the staff. Dad is now making friends and doing activities he has not done for years. Dad is still frail but I now recognise more of his personality that makes him my dad. Dad sometimes has falls or gets upset, this is always recorded and care given. Nurses call to update me if I need to know anything about dad's care. Everything is explained to me including changes to dad's treatment and care.

Reply from Anita Astle, Manager at Wren Hall Nursing Home

Thank you, Christine. Sadly you have not been into Wren Hall pre-Covid, without PPE and associated restrictions. Hopefully, with the good weather, we will be dancing and enjoying one another’s company outside. We really appreciate you trusting your Dad into our care - it is an honour.

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Review from Gemma H (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

When my mum got diagnosed with dementia it was the most devastating time of our lives. Nobody gives you a book to know what to expect or do, unfortunately, my mum couldn’t look after herself any longer. So I got in touch with Wren Hall and with their support and kindness I felt a weight had been lifted

off my shoulders. My mum has now been a family member at Wren Hall for three years now and the care she receives is exceptional!

Reply from Anita Astle, Manager at Wren Hall Nursing Home

Thank you, Gemma. Looking after your Mum is such a privilege. Team Wren Hall really appreciate your glowing feedback.

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Review from Mags B (Wife of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience

I have always thought my husband is receiving the best care possible which is of great comfort to me. The staff are exceptional as are the facilities. I feel I’m part of a family and always greeted with a friendly smile and a helpful manner.

Reply from Anita Astle, Manager at Wren Hall Nursing Home

Thank you for your glowing review. We are honoured to support those trusted into our care.
We are proud that our care gives you peace of mind.
Best Wishes
Anita

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Review from Debbie P (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience

Staff are patient and caring towards my mother who displays challenging behaviours at times linked to her Alzheimer’s diagnosis. They give me peace of mind and keep me up to date with any developments regarding her health and well-being. They do a fantastic job and I would thoroughly recommend them.

Reply from Anita Astle, Manager at Wren Hall Nursing Home

Thank you for your positive review and recommendation.
We understand how distressing it can be when dementia causes distressed reactions.
I am pleased that our team offer you peace of mind and support your relative to be in well being.
Best Wishes

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Review from Valerie B (Wife of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience

The care goes above and beyond for residents - gentleness, privacy, humour, stimulation. Food superb. I cannot put into adequate words how assured I am for my husband's care.

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Review from Robert E (Son of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience

My mother (68) was placed here under continuing health care as she was in end-stage heart failure. We were blown away with the service provided and would highly recommend this establishment.
The staff cannot do enough for the residents and you can tell that it is not just a job to them. Nothing was

too much trouble and if they could make something happen, they would. When my mother said to the staff that she wanted to go to the seaside again before she passed away (she was bed-bound and too ill to leave her bed) the home set up a video screen showing the sea crashing in on a beach and served her fish and chips.
As a family, we will never forget the care, compassion, love and dignity provided to my mother during her stay there. When my mother was admitted to the home we were told that her life expectancy was nine weeks maximum but due to the quality of care provided she lasted fourteen weeks.

Reply from Anita Astle, Manager at Wren Hall Nursing Home

Thank you for this lovely review.
Your mum was one in a million and her legacy lives on in you and your son and also in her video - Last Orders.
Love
Team Wren Hall

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Review from C A (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

Wren Hall Nursing Home is excellent. The care and compassion is evident in everything they do. The staff are brilliant communicators to all. The home is so welcoming and warm. People really matter at Wren Hall.

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Review from V G (Brother of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

Sadly my brother needed 24-hour care for some eight years. He has been in Wren Hall for eight years. The care and wellbeing have been second to none in those last eight years. He had a stroke last year and we were told he may only last a few weeks. The care and none stop attention at this home got him

back and is still with us to this day.

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Review from T L (Husband of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident of Wren Hall for three years now and I am more than happy to leave her in the care of such capable staff. Everyone from the management to care staff can never do enough to ensure that the residents are comfortable, well cared for, well-fed and clean and well dressed. Nothing

ever is too much trouble.

Reply from Anita Astle, Manager at Wren Hall Nursing Home

Thank you for your kind comments. We really appreciate you completing the review.

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Review from F W (Husband of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience

I have been going to see my wife now for five and a half years nearly every day and in my opinion, I think it's a fantastic home every cross that I have put I can honestly say it's what I honestly think.

Reply from Anita Astle, Manager at Wren Hall Nursing Home

Thank you for your kind comments and thank you for taking the time to complete the review.

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Review from L L (Wife of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience

Wren Hall has the feel of a well-run family home. The pictures on the walls and various artefacts on tables help to stimulate the residents, particularly those with dementia. The gardens and outside areas are extremely pleasant and used to the full, with many activities, BBQ's and parties. The staff

(including all), are extremely caring and capable, with dignity and respect, tempered with humour. They make relatives and friends welcome and included.

Reply from Anita Astle, Manager at Wren Hall Nursing Home

Thank you Linda for taking the time to write this review. I would welcome your views on what improvements you believe that we can make. I will happily meet with you at a mutually convenient time.

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Review from Stuart C (Son-in-law of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience

"Dad" was in Wren for nearly a decade and entered when major building work was about to start. Despite the upheaval that staff had to put up with his care was excellent. The standard of care, respect and support remained 9.9-out-10 throughout the period that Wren was his home. It will never be forgotten

by us all that during the devastating last few weeks we received great support ourselves.

Reply from Anita Astle, Manager at Wren Hall Nursing Home

Thank you, Stuart. It was a privilege to support your Dad and wider family.
We really appreciate your comments.
Anita

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Review from Catherine H (Sister of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience

The kindness shown at Wren Hall is second to none. We have experienced other care homes and been very happy but Wren Hall is on another level when it comes to showing love and respect to both the patients and their relatives. Every member of staff, nurses, carers, kitchen, laundry, cleaners and maintenance,

as well as office staff, know everyone's name and treats them all as if they really were family members. It's a heartwarming place to visit and witness the love that is shown to everyone and for our family, that was what we were looking for in a care home.

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Review from Paula (Daughter of Resident) published on 29 December 2017
Submitted via Website • Report

Overall Experience

My father lived at this care home for many years. It has always had an excellent reputation, a reputation that is well earned. This is what care should look like. The residents come first, care is superb, heartfelt and professional. Every effort is taken to make sure that resident needs are met, and

happiness is high on the priority list. The accommodation is superb, as is the food. The staff are professional, kind and affectionate. Visitors are welcome and encouraged. This is a real home and care is taken to support relatives as well as residents. Going the extra mile is just a matter of habit here. If you are lucky enough to secure a place here for your loved ones, take it and enjoy the trust and integrity that will be offered. We were blessed to find this home for my father and cannot thank Wren Hall enough for all the care, compassion and dignity they gave him.

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Review from Rosie S (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience

I am absolutely amazed and in awe of the staff in the Garden Row lounge at Wren Hall. My mum has proved to be very challenging, behaviour wise in the last couple of years, however, the staff in Garden Row have worked wonders. She is so much calmer and settled, this has made my visits so much easier

and pleasant. I will never be able to thank them enough. The atmosphere is so lovely and friendly. My mum and I are so lucky to have such wonderful people in our lives.

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Review from L J (Daughter of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience

I have visited Wren Hall regularly over the past three years and without a doubt, it provides excellent care for its residents. This care is delivered in a warm inclusive atmosphere where each individual's needs are catered for by a dedicated team of trained staff. The home is led and managed with great

skill and attention to details. The positive welcoming ethos of the home is radiated by all who work there. I leave my mother knowing that she is safe, that her needs are recognised and catered for and importantly that she is treated as a valued individual. I recommend Wren Hall without hesitation.

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Review from R M (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience

I was extremely worried about putting mum in a care home. I needn't have worried. The staff at Wren Hall Nursing Home have been brilliant. Mum like many of the residents suffers from dementia. They know when she is quiet to leave her alone then other times when she feels chatty they spend time talking

to her. The rooms and facilities are lovely, not like a hotel but a family home. The food is excellent and the general atmosphere is friendly.

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Wren Hall Nursing Home

Care Provided by Wren Hall Nursing Home

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Funding & Fees Guide for Wren Hall Nursing Home

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