Connect House

Riber Crescent, Basford, Nottingham NG5 1LP
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7.9 17 Reviews
  • Connect House, Nottingham
Connect House is a family orientated service which provides care and treatment via two very distinct services. In total the home provides 74 ensuite bedrooms split across two suites.

Heritage Suite provides residential and nursing care for up to 37 individuals living with a range of care needs. They provide care and support for those living with dementia and also provide dedicated End of Life care. They are currently undertaking the Gold Standard Framework for end of life care and have staff training to be 'Soul Midwives'. Training commenced in these areas in 2020 and is ongoing.

In 2020, Connect House reviewed how they did things as a service and made many changes. Heritage Suite is warm, friendly and homely. All of their family members are long term residents who have had input into the look, feel and design of their home with the addition of a new conservatory which completed this year. You will find staff in non-uniform but with clear identification. They have adopted Tom Kitwood's approach to care which focuses on the individual and their needs with staff practicing this ethos in their everyday activities.

In 2020 the Garden Suite expanded to support residents with complex needs via hospital referrals. They currently offer support to 12 assessment beds, 6 stroke beds and 14 enhanced care beds. These are commission by the CCG in partnership with City Care. They also have 5 short-term spot beds to support those making the transition to long-term care solutions.

Connect House has an amazing Well-Being Team who offer wonderful meaningful engagement opportunities 7 days a week. These include Virtual Reality experiences, their amazing Interactive Table supporting individual and group activities, arts and crafts, reminiscence, trips to their own corner store, music, spa experiences and pet therapy to name but a few.

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Care Provided by Connect House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 74 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Medina Connect Ltd
  • Person in charge
  • Linsey Lockley (Registered Home Manager)
  • Admission Criteria
    • Private and Social Funded, City Care Contract
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting times end at 8:30pm but the door is always open to family and friends of residents before this time. However, Connect House requests that visiting during mealtimes is avoided where possible and not before 10.00 as residents are supported with their morning routine and breakfast.


  • Parking

  • Free parking is available at Connect House


Connect House Reviews (17)

7.9

Connect House has a Review Score of 7.9 (7.870) out of 10, based on 3 reviews in the last 2 years. Over all time Connect House has 17 reviews.

Overall Experience

  • 11
  • 3
  • 2
  • 0
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Review from Rosemary D (Sister of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than satisfied with the overall care my brother receives from Connect House.

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Review from L G (Daughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend highly enough.
Always on hand to help with anything and kept fully informed every week.
Every member of staff takes time to remember every relative, is always so friendly and treats my family member so well.
End-of-life care is amazing.

Reply from Helen Beacher, Registered Manager at Connect House

Thank you for your wonderful comments which have been shared with staff. It is always appreciated when family share their experiences. Thank you!


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Review from Mike D (Son of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to Connect House for looking after my father after being transferred from the hospital, all the staff who looked after my father did a wonderful job and thank you to another care provider, who did a fantastic job helping my 91-year-old father to learn to walk again after nearly 2 months
in hospital. He's now back at home and walking well on his sticks and improving daily thanks again for your wonderful care.

Reply from Helen Beacher, Registered Home Manager at Connect House

Thank you Mike for your fantastic feedback, it’s great to hear your father is doing well at home and back walking! I shall share your feedback with the team! We’re delighted to have played a part in your father's journey to recovery and very pleased you felt the overall experience was a wonderful 5 stars - high praise indeed, thank you!


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Review from Claire B (Friend of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the Garden Suite at Connect House Care Home were brilliant with my friend who ended up staying there for around ten months whilst waiting for a room in a permanent home.
As far as I could tell during my daily visits they always followed protocols for Covid and did their best to keep everyone
safe, it was frustrating (and at times freezing) not always being able to go inside for visits but completely understandable, the window visits were perfectly fine and although the staff were busy they always made time to accommodate my visits.
The room he was in was always clean and tidy, the main lounge and dining area were also kept to the same high standards.
I really can't fault his time there, the only thing was when he was transferred to short term residential care from rehabilitation all the physio support stopped but this is nothing to do with Connect House itself, it is an external service that provides this.
I want to thank all the staff at Connect House for the love and support shown.

Reply from Helen Beacher, Registered Home Manager at Connect House

Thank you! We are so proud to receive such heartwarming comments about the experiences you have had over the past ten months. We completely agree that at times the guidance around Covid-19 has been frustrating, in particular the need for window visits, however, we are so appreciative of the support and understanding of people such as yourself who understood the challenges we all faced and supported us however you were able. I shall pass on your lovely compliments about the home and cleanliness of the environment which the team will be very happy to hear. It was our pleasure to care for your friend and we were all a little sad when his time with us came to an end. We wish him the very best in his new home and thank you again for the wonderful words of appreciation, it means the world to all the staff.


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Review from C R (Niece of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Met and greeted by staff in a caring manner, talked through Covid lateral flow test, explained and lead to fire exit. Once in the room with family, staff answered all of my questions and when not knowing answers they went to source and answer. Met matron and senior healthcare advisor who explained where
we were heading with care and fully explained what was in place now and what will be in next few days. Felt 100% reassured and listened to. Care compassion and empathy shown by all staff.

Reply from Helen Beacher, Registered Manager at Connect House

We're delighted to hear the positive comments you have made about our home and I am pleased staff were able to answer all questions or find you the right answer/person if they were unable to answer there and then. It's fantastic to see you felt 100% reassured and listened to and all staff showed care and compassion. This is lovely for me to feedback in our team meetings and convey that the hard work of all our staff is appreciated. Thank you.


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Review from M R (Sister of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff approachable, care needs met from the first point of contact via telephone, friendly approach. On entering the building, staff were helpful and answered all my questions and I felt listened to. I feel my brother is entering end of life and staff are doing all they can to make him settled and comfortable.

Reply from Helen Beacher, Registered Manager at Connect House

Thank you for your lovely compliments that staff have been approachable and friendly from the first point of contact via telephone. It's very important to us that relatives also feel listened to and it is wonderful to be able to feedback to staff how you have felt. Thank you.


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Review from Geoffry J (Friend of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed by the cheeriness of the staff. They were always helpful and anxious to please. My friend received good care and was pleased to be where he was.
As a visitor, I was always given a Covid check and accompanied by a member of staff to and from my friend's room.
You were required to book
a visit ahead of time but it was not always possible to make telephone contact.

Reply from Helen Beacher, Registered Home Manager at Connect House

Thank you for your lovely comments about Connect House. The team are very keen to support those visiting the home as well as those in our care, and we’re so very pleased you have had an excellent experience. We work hard to try and answer all calls, but this can at times be a challenge with the current additional pressures, we shall, however, continue to work harder on this. Thank you from myself and the team, who appreciate your very kind words.


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Review from R S (Niece of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came into Connect House after a short stay in hospital. The care my auntie received is brilliant. The staff and home manager are brilliant. The meals are good. I would recommend Connect House.

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Review from Alan M (Son of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You can have the most modern building and facilities in the world, but it means nothing without the right staff. All the staff at Connect House were excellent at every level; I could not believe how friendly and helpful they were. Connect House belongs in the premier league of care homes; I cannot thank
and praise them enough.

Reply from Helen Beacher, Registered Manager at Connect House

Thank you! your amazing words to describe our staff mean so much to us all. I have passed your heartwarming words to the team during handover today and there were smiles on everyone's face. Your words made the team feel very proud!


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Review from Sue M (Daughter-in-law of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Received nothing but kindness from the staff. Our mother was treated by wonderful, caring staff. Nothing was too much trouble for them, they were so helpful and caring with all our questions and very accommodating in making arrangements for us to see our mother at her room window. The staff are to be
proud of, they are absolute angels. Thank you for looking after our mother, it put our minds at rest.

Reply from Helen Beacher, Registered Home Manager at Connect House

You are most welcome and thank you for such kind words which I have taken much pride in cascading to the staff who are overwhelmed with your lovely comments and recognition of the hard work they do. I certainly agree with you that I have many angels who work here. We are so pleased that during your mother's stay in such unprecedented times, not only did staff support her and show compassion and kindness, but we were able to also provide you comfort and peace of mind. Thank you once again for your lovely feedback.


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Review from Zoe C (Granddaughter of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Connect House showed my grandfather the utmost care, respect and dignity when he was very poorly with coronavirus earlier this year. Along with this, they keep me informed of his progress. My grandfather made it through coronavirus and as now a permanent resident at Connect House. They
take very good care of him and he really likes it there. They are happy with me ringing several times a week to speak to him on the telephone, he always appears clean and well looked after, they do activities with him, and he has put on weight since his illness and hospital admission. I am really happy with Connect House and would highly recommend it.

Reply from Helen Beacher, Registered Home Manager at Connect House

Thank you for your kind comments, they mean a great deal to all staff at Connect House. Your grandfather is very highly thought of and staff genuinely look forward to his frequent renditions of "you are my sunshine" (amongst others) on the keyboard, he is truly talented and very much 'our sunshine'. We are so pleased that he is staying with us as a permanent resident and we look forward to sending you each one of those updates. He is truly a lovely gentleman who has captured the hearts of the majority of our staff, myself included.


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Review from V B (Niece of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Staff spoke to residents like they were children. Never saw any real interaction between staff and residents when visiting. Carers described as being 'very rough' by resident when preparing them for bed/in a morning. Seem to run on minimal staff which left no person-centred care for residents. Slow
to respond to or investigate concerns. The family were not invited to be involved in their care plan or assessment of needs (rehabilitating).

Reply from Helen Beacher, Registered Manager at Connect House

We're extremely disappointed that during the Covid-19 pandemic in which family visits were not permitted within our home, you were not able to witness first hand our good staffing levels which reflect the dependency needs of each resident, our person-centered care where staff genuinely strive to create meaningful interactions for all individuals using our service both long term and those in our assessment to discharge beds (as with your relative) and that despite continued multiple communications with many family members, you have felt you were not involved in your loved one's care plan or assessment of needs despite our best efforts to manage all family members expectations with the extended multidisciplinary approach of ourselves and City Care.


We do of course take all comments on board to help develop our service as we shall do with yours. All concerns and queries are investigated promptly and anything substantiated would always be acted upon in line with our duty of candour.


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Review from Suzanne H (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the staff enough for the care of my dad. From the moment he arrived the whole team were caring, supportive and informative about the care he would get. The rooms had on suites, were spotless, bright and had everything he needed. The staff were always attentive to Dad's every need,
the food always smelt lovely. From first thing in the morning till the last thing at night, we were always made to feel welcome, the staff are always smiling and answered all our questions. My dad was on the end of life care and the staff went above and beyond to make this difficult time as a family more comfortable. After Dad had passed each member of staff came to see us to pay their condolences and comfort us all. They made Dad comfortable and let us have as much time as we all needed. Again, I cannot thank all the staff enough for what they did, they made my Dad's last few days comfortable and peaceful, we couldn't have wished for anymore.

Reply from Helen Beacher, Registered Manager at Connect House

Thank you for your heartwarming review of the genuine care and compassion our staff are known for. As a manager, your overwhelming comments on how we were able to support your family mean the world to not only myself, but they mean so much to all the staff at Connect House who were overwhelmed when I shared your lovely review. Having your dad with us during his end of life care was truly an honour for us. We cannot thank you enough for choosing our home to play a part in such a precious time in your families' lives. We are beyond pleased that we could provide comfort at a time most difficult and he, as will you all, will be remembered with fondness and compassion. Thank you.


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Review from S L (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and attentive staff, overall experience good. Activities could be improved. Nursing care is excellent. All the staff are friendly and approachable and helpful at all times and go out of their way to assist.

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Review from Marian H (Wife of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted three weeks ago and has improved beyond belief thanks to the caring and attentive staff. For the first time in many months, Connect House has given my husband the confidence and mental strength to get better. His complicated medication is always given at correct times and quantities.
The efficiency of all the staff is amazing, and for the first time in a long time, I feel safe to leave him in their caring hands. Most impressive is that the staff know his history and therefore spot problems before they get out of hand. Well done and thank you.

Reply from Helen Beacher, Home Manager at Connect House

Thank you for your overwhelming lovely words and praise. It is always wonderful to be able to share with staff the experience of residents and their families. We have been honoured to provide what you feel is overall excellent service. Hearing first hand how we have supported you both is wonderful. For staff to know that you feel like this will be appreciated and I'm sure they will be very proud of the care they provide. I know I am. Thank you again.


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Review from S B (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience has been very good, have told us every step what is happening to our family member, and what they are going to be doing. All staff are very friendly to all and they all make sure that we are ok ourselves, not just the family member that is staying there.

Reply from Helen Beacher, Home Manager at Connect House

Thank you for your kind words. It is fantastic to hear that staff are supporting not only the individual receiving care but also their loved ones. We strive to ensure communication is very good and we're delighted you feel that it is.


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Review from J B (Son of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I had any concerns regarding my mother's general health or welfare have always found the staff to be caring. Most importantly my mother does seem quite content with everything at Connect House. That, of course, is the most important of all.

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Current Review Score: 7.9 (7.870)

Overview of Review Score

The Review Score of 7.9 (7.870) out of 10 for Connect House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.417 for Connect House is calculated as follows: ( (19 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 36 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.453 Points relating to the number of positive Reviews for Connect House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 3 Positive Reviews ÷ 14.8 = 0.203

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Helen

Helen Beacher

Job Title: Home Manager

Helen is the Home Manager for Connect House care Home. With a background as an RGN, Helen went on to study for a BSc in Dementia Studies and is currently undertaking an MSc in Advanced Dementia Studies.


With approx 20 years in the healthcare industry, within a variety of settings and having had a variety of experiences over the years, Helen is well placed to ensure safety, and promote caring, effectiveness and responsiveness in Connect House by working with the dedicated team of staff through ensuring that the service is well-led.


Helen operates an 'open door' policy and encourages communication. Should you have any queries, comments or concerns, they can be raised anytime to ensure they are addressed promptly and connect House can strive to meet needs and expectations.


Frequently Asked Questions about Connect House

What types of Care is Connect House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Connect House provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Connect House have?

There are 74 Single Rooms.

What are the Facilities & Services at Connect House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Connect House to the centre of Nottingham?

3.0 mile(s) as the crow flies, distance by road may be significantly further.