Highfields Nursing Home

330 Highbury Road, Bulwell, Nottingham NG6 9AF
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8.1 23 Reviews
  • Highfields Nursing Home, Nottingham
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Care Provided by Highfields Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 42 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paul Rigby (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Highfields Nursing Home Reviews (23)

Total of 23, showing 1-20
8.1

Highfields Nursing Home has a Review Score of 8.1 (8.072) out of 10, based on 8 reviews in the last 2 years. Over all time Highfields Nursing Home has 23 reviews.

Overall Experience

  • 15
  • 6
  • 0
  • 0
  • 2

Date Published

23
2
2
8
15

Review from Dawn O (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care of my mum! 99% of the staff are brilliant.
The amount of food could be better.
Overall this place is amazing!

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Review from Doreen B (Wife of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has complex needs and is well cared for at Highfields.

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Review from T H (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my mother has been here I have noticed such a difference. She is calm, always involved in activities, not left in her room on her own. Staff very welcoming and kind.

Reply from Hannah Marchant, Group Care and Compliance Director at Highfields Nursing Home

Thank you very much for your review. We are so pleased to hear your mum has settled well into Highfields. You very kind words will be shared with the team.
Best Wishes
Hannah Marchant
Group Care & Compliance Director


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Review from Laura B (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has mixed dementia. Since being in Highfield, she has become very settled. The staff are amazing. They treat my mum with a lot of care and love. The home has a lovely, friendly atmosphere, and the staff go above and beyond. My mum has been in three homes, and this is by far the best one. I would
recommend Highfields to anybody. The home is my mum's home, and the staff are family. Communication is excellent, and I know my mum is being cared for and is safe. Well done guys! The activities are excellent too!

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Review from Elaine G (Next of Kin) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, the staff and management are fantastic, they treat my mum with such care and understanding and she wants for nothing even if when she wakes up early hours wanting toast and a cuppa they do it. After experiencing two bad care homes, my only regret is that I didn't choose this place to
start with, once again thank you for the amazing care you give Mum and I can finally relax knowing she's safe.

Reply from Hannah Marchant, Group Operations Manager at Highfields Nursing Home

Thank you very much for your very kind words. We will ensure we share these with the team.
Best Wishes
Hannah Marchant


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Review from Gillian R (Daughter of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

During dads short stay he was treated without respect and dignity he was left to waste away. Not meeting his nutritional needs, not providing regular fluids, mobility needs or providing a basic standard of hygiene. He sustained injuries which were extremely distressing. We raised our concerns to the
manager whose reply was ‘you can move him if you’re not happy’ rather than addressing our concerns and reassuring us as a family, a very distressing time for both my dad and his family members. Carers were unprofessional in their communication using inappropriate language and extremely insensitive speech. If I could leave negative stars I would as a dog would not have been allowed to suffer the way my dad did. This is an honest review based on eye witnessing and personal experiences. This organisation seriously needs investigating to prevent unnecessary suffering of vulnerable people.

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Review from Joanna R (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was treated with contempt during the last two months of his life spent unfortunately at this care home. Often left to fend for himself he could not feed himself or drink and was left covered in food and drink. Left with no shoes or socks on, on a cold floor. Was given no dignity staff grappling
with him on the floor just to get him dressed, an activity some staff members even found amusing laughing at my poor dad's plight. These are just a few of the numerous failings that I witnessed during visits. I dare not think about what other atrocities occurred the rest of the time. He was simply left to die. If you care about your loved ones please don't send them here. Concerns were raised with the unempathetic manager who knows she is running a sinking ship. This place needs to be shut down.

Reply from Hannah Marchant, Group Operations Manager at Highfields Nursing Home

We acknowledge the concerns you have raised and we can appreciate that this is a very difficult time for you and your family. We at Highfields Nursing Home always strive to ensure the standard of care and service provided to both residents and relatives is of high quality. We endeavour to address your issues and will be in direct contact to discuss your concerns.


Kindest Regards


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Review from M S (Granddaughter of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are polite and and are able to share information about my relative in their care.
It will be good to have regular review meetings and see photos of activities in the future that residents take part in.

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Review from Geoff H (Son of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff polite, caring, friendly. From management, nurses carers from first day to last.

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Review from M W (Daughter-in-law of Resident) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say my father in law was not an easy resident as his dementia got worse but Highfields Nursing Home dealt with all his needs he was there for two and half years. They informed me of everything that he was doing. On the 14th of March the manager, who our family think is amazing,
came in as my father in law was in the end of life stage. The management, nurses, carers, even cleaners looked after me as well as my father in law. I've seen death before, but they made my father in law have a comfy one.

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Review from Julie T (Niece of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident of this excellent care home for 2 years whilst suffering from dementia. The staff were extremely caring, always helpful to residents and families and I cannot praise them highly enough. My aunt had been in two care homes previously in the Nottingham area and we were far from satisfied
with the treatment that she received. Highfields impressed us right from the start and even during the Coronavirus initial worries, they came through with flying colours with all residents happily free from the Covid. It was fitting that my aunt ended her days in Bulwell, having spent most of her childhood living there. We would totally recommend Highfields to anyone looking for a place where the staff have the residents well being uppermost in their minds.

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Review from M P (Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the facilities and staff to be excellent and geared to make one feel at home and comfortable.

Reply from Gaynor Abrams, Business Development Manager at Highfields Nursing Home

Thank you for your feedback, it is very much appreciated.


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Review from John B (Son of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Highfields Nursing Home provides for my dad who is 99-years-old is to a high standard. The manager of my dad's previous care home/with nursing came to the conclusion the staff could not cope with him and he was given 2 months notice to leave in July 2019. He has been at Highfields since
August 2019, I now have peace of mind knowing he is being looked after and feel he is valued as a person by the brilliant staff and management at this nursing home.

Reply from Gaynor Abrams, Business Development Manager at Highfields Nursing Home

Thank you for your review - its very much appreciated.


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Review from Madison W (Granddaughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m amazed at how well Highfields handled the current COVID-19 pandemic. We got updates on my grandfathers health, the manager kept us in the loop should there have been a problem, thankfully my grandfather didn’t get COVID. We as a family owe Highfields Home everything for taking care of my grandfather.
Definitely
recommend to anyone looking for a home for family/relatives.

Reply from Gaynor Abrams, Business Development Manager at Highfields Nursing Home

Thank you for taking the time to write a review - it is greatly appreciated.


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Review from S L (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy in this home, the staff are always cheerful to the residents and treat them with respect and dignity. The food is excellent and the home is always clean and tidy. It is a homely environment and I would recommend the home to family and friends.

Reply from Gaynor Abrams, Business Development Manager at Highfields Nursing Home

Thank you for your feedback - it is very much appreciated.


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Review from G B (Son of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father was only here for a short time before he passed. The care and love he was shown was excellent, always going out their way to make sure he never felt alone, giving him their time and love. From management to staff alike; they were always there for me and my family, thank you so much
for your hard work and kindness.

Reply from Gaynor Abrams, Business Development Manager at Highfields Nursing Home

Thank you for your review - it's very much appreciated.


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Review from Anthony L (Son of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved to Highfields in October last year after being unhappy in another care home. She can be very difficult and demanding a lot of the time. At the last home, she stayed in her room most of the time and kept saying she wanted to die.
At Highfields, she has been much happier and is eating
well. She is taken into the lounge where there is more stimulation for her. The staff are very patient and kind to her despite her difficult moods.
I am much happier now she is a Highfields.

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Review from A H (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers work very hard at Highfields. When I visited, it was always well staffed. All the staff were very kind and patient. Very organised, the nurses/manager were very good at keeping us updated with any issues.
There is lots of indoor space so that people living with dementia don't have to live
on top of each other. Think it's a shame Highfields don't have a bigger garden for when the weather is nice, otherwise great. The meals looked lovely, my relation enjoyed them.

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Review from Ellie B (Great-granddaughter of Resident) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My great nana sadly passed away in this care home, she hadn’t been here long, but due to her illness, we sadly lost her. We as a family, can’t thank the home any more for how much they did for her in the little time of her being in here. They were fantastic, they always ensured that we will be okay
and constantly asked if we needed anything. We can well and truly say, she was looked after in Highfields, as we were worried about which care home would be best for her, we definitely picked the best. Thank you again for all your hard work in a short period of time. Thank you again.

Reply from Gaynor Abrams, Business Development Manager at Highfields Nursing Home

Thank you for your feedback at this sad time and we are very sorry for your loss.


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Review from A S (Wife of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband needed emergency respite care due to illness. This was arranged very quickly and he was welcomed back (he had respite care there before). I was happy to leave him and felt reassured that his needs would be met. Issues I had raised before were addressed.

Reply from Gaynor Abrams, Business Development Manager at Highfields Nursing Home

Thank you for taking the time to provide a review - it is greatly appreciated.


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Current Review Score: 8.1 (8.072)

Overview of Review Score

The Review Score of 8.1 (8.072) out of 10 for Highfields Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.758 for Highfields Nursing Home is calculated as follows: ( (47 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (21 Very Poors x 1) ) ÷ 91 Ratings = 3.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.314 Points relating to the number of positive Reviews for Highfields Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 6 Positive Reviews ÷ 8.4 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Highfields Nursing Home

What types of Care is Highfields Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highfields Nursing Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Highfields Nursing Home have?

There are 30 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Highfields Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Highfields Nursing Home to the centre of Nottingham?

3.8 mile(s) as the crow flies, distance by road may be significantly further.